Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,655 reviews

Fairmont Banff Springs - Image 1
Fairmont Banff Springs - Image 2
Fairmont Banff Springs - Image 3
Fairmont Banff Springs - Image 4
405 Spray Avenue, T1L1J4 BANFF, Canada

Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.167179, -115.565877

Telephone
Fax +1 403-762-5755

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

37 

meeting rooms

From 1 to 450 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,655 reviews

TripAdvisor Rating  4.5/5  9,516 reviews

Certificate of excellence 2024

Amazing stay at Banff Fairmont

TripAdvisor rating 5.0/5

Lauren T TripAdvisor review

Our entire stay at Fairmont was phenomenal — the rooms were clean, the food was delicious, and the private tour we booked was our favorite experience of the trip. Scott was so knowledgeable and tailored our trip to our preferences — it was the cherry on top of an already amazing trip!

Beautiful luxury experience

TripAdvisor rating 5.0/5

travellingbij Business - TripAdvisor review

If you get the opportunity to spend time at the Fairmont, do it. Great service, amazing amenities and lots of free resort activities that are worth doing. There are two pools, one indoor (lap swimming suitable) and one a hot pool outside. Gorgeous views of the Mountains, great food.

Fun and Welcoming

TripAdvisor rating 5.0/5

Albertina H TripAdvisor review

Great stay. We were happy to come back to this property. Our room was nicely renovated and the Staff, particularly the Bell Staff proceeded to provide consistently outstanding service.

A grand hotel that is overpriced in Banff but worth the stay (food offerings also great)

TripAdvisor rating 4.0/5

jonsean TripAdvisor review

Privileged to stay in a Gold Floor room for six nights. The food offerings were amazing and the desk staff always friendly and helpful. House keeping a little hit and miss (not consistent) over the six nights, so let the hotel down. Room 549 needs work done around the door to prevent light getting in over night and keeping you awake as the bed faces the door. The hotel compared to others globally is over priced.

Nice historic location but the rest not so great!

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We had numerous complaints about our room and the offerings in the Gold Lounge.

Dear Mr. & Mrs. B., Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the numerous complaints you encountered regarding our rooms and the offerings in the Gold Lounge. I regret that we could not rectify these issues while you were staying with us. Your experience does not reflect the high standards we strive to maintain at our establishment, and we deeply regret any inconvenience caused. We genuinely appreciate your effort in sharing your concerns with us. It's disheartening to hear that you felt the complimentary upgraded room to the preferred mountain view side that was provided did not meet your expectations, especially considering your loyalty to Fairmont properties. Please rest assured that we take your comments seriously and will investigate this matter thoroughly. We acknowledge that there is room for improvement, particularly in the quality and temperature of our food and beverages and will work with our teams to improve this for future experiences. Your feedback regarding the agents at the Gold Lounge desk is greatly appreciated, and we will be sure to pass on your compliments to our team. Regarding the towels, we apologize for the subpar quality and unpleasant smell you encountered. This is certainly not indicative of the level of service we aim to provide, and we will address this issue promptly with our housekeeping team. In light of your feedback, we would like to extend our sincerest apologies and offer to connect with you personally to delve deeper into your stay experience. Your insights are invaluable to us, and we are committed to making the necessary improvements to enhance your future visits. Please don't hesitate to reach out to us by replying directly to this email at your earliest convenience to discuss your stay in more detail. We truly value your patronage and hope to have the opportunity to regain your trust and exceed your expectations in the future. Warm regards, Keane Hennessey - Fairmont Gold Assistant Manager

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Other web-users rate our hotel

  • 1,351 reviews 9.1/10 Location
  • 2,681 reviews 7.7/10 Room
  • 3,466 reviews 9.3/10 Service
  • 17 reviews 4.5/10 WiFi
  • 1,110 reviews 8.4/10 Amenities
  • 908 reviews 5.2/10 Comfort
  • 854 reviews 8.7/10 Vibe
  • 574 reviews 4.9/10 Value

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