Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.8/5 3,595 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,595 reviews

TripAdvisor Rating  5.0/5  9,602 reviews

Certificate of excellence 2023

Large Hotel in great location

TripAdvisor rating 4.0/5

KingOfMetal TripAdvisor review

I would have given this hotel 5 stars but a few things made it drop to 4 stars. The Hotel itself is very nice with 3 pools, one being adults only and a very nice beach. The staff on the whole were very friendly. The room we were given on the 2nd Floor was nice enough but the carpet was very badly stained. You would think a 5 star hotel would have had that seen to. My birthday dinner at the Toro Loco Restaurant was excellent but I could not say the same for the other Al La Carte O’Livo Italian Restaurant. There was a mix up with our booking by the Customer Services Desk so that when we arrived they wouldn’t let us have a table even though there was about eight tables free at the time. Eventually Customer Services sorted it out but by that time, it was very late in the evening. The Restaurant Manager was very dismissive and rude to us, literally shoving us out the door even though it was not our fault. The Buffets were very good and the Bodrum Restaurant by the Main Pool is excellent for lunch. I would avoid the O’Livo Italian Restaurant as the food was average. It's not worth the hassle of booking. My advice would be if you are not too keen on children everywhere while you are eating and making lots of noise this is not the hotel for you. There are no adult only eating areas. It caters mostly for young families.

Holiday of a lifetime

TripAdvisor rating 5.0/5

Worcswife TripAdvisor review

We holiday at the beginning of March for 7 nights booked via Emirates. Our first time in Duabi & our expectations were blown out of the park. We arrived early hours of the morning, bags & passports were sent to our room. We were offered room service but declined. We booked a deluxe room for 2 adults & a child. We have no complaints on our room, we didn't have a balcony but we wouldn't of used it & was safer with a child. The child's bed was a camp bed but that said was sturdy & comfortable. We were above the sports bar & could faintly hear a beat of a night. Our room was kept immaculate, Sudheel was very attentive. My husband broke his glasses the night before we flew home & we asked guest relations for some super glue, within literally minutes we had some delivered to the room (in the UK this wouldn't happen). We booked burj khalifa sunrise & dune buggy safari via excursion desk, the itinerary via WhatsApp & even our drivers details. It was worth the money having a private car to us, he checked us into burj khalifa desk & was waiting for us without any rush. Equally we had a heavy rain shower on our arrival to the desert they offered for us to reschedule if we'd prefer. Excursions desk were extremely helpful in listening to our requirements & being honest about services. Tickets to the waterpark were great, we used the shuttle bus there. The hotel provided us without towels, a charge only if you didnt return them. You are given a bracelet on arrival which you can tether your payments to which if we'd have realised we could of saved time on wandering to & from the locker. 2 chips were £11 so we headed back to the hotel for a proper meal. Taxi queue outside was a roulette of local drivers hand picking who they wanted to take. We aware of the private taxis who stalk the queue offering to take you. There are 3 pools, the one by bodrum serves alcohol & breeze doesn't. We found the breeze pool much quieter & had beach style entry perfect for little ones. There is no jumping into the pools. Again lifeguards were brilliant as were bar staff. Often wandering around asking if you needed anything. Security in & around the hotel was good, always checking who was driving into the hotel. Restaurant choice were brilliant, steak & Italian were beautiful. On our last evening there was nothing in the buffet restaurant our child would eat so we asked if it was possible to get an item from the restaurant. Staff were brilliant & returned shortly with his request. That makes a huge difference to a child with sens. Carnival day on Wednesday was great, perfect for children. A nice relaxed atmosphere to watch the children enjoy themselves. We witnessed the odd child trying to queue jump however staff managed them brilliantly & popped them into the queue in the correct position. We felt extremely safe, the cleaniness everywhere was brilliant & EVERY member of staff was polite. Our room phone rang a few times throughout our stay just to check everything was ok. Somewhere we'd love to return. Only 2 things to "moan" about the controls in the bedroom for lighting etc was confusing & not explained. Food for children was repetitive chicken nuggets, fish finger, boiled sausage. Im futured id pack snacks from home. Before we arrived I was perplexed at the 5 star reviews that surrounds Dubai. This was a bucket list holiday of a lifetime which cost alot of money. However I can honestly say this has the best most luxurious welcoming safe relaxing holiday. The level of service was mind blowing in comparison to anywhere we've ever stayed. We'd love to return.

Dear Worcswife, Wow, thank you so much for sharing such a detailed and glowing review of your recent stay at our resort! We're absolutely thrilled to hear that we were able to exceed your expectations and provide you and your family with a truly memorable experience during your first visit to Dubai. It's fantastic to hear that from the moment you arrived, our team went above and beyond to ensure your comfort and satisfaction, from promptly delivering your bags and passports to providing super glue for your husband's broken glasses. We pride ourselves on our attention to detail and responsiveness to our guests' needs, and we're delighted that you found our service to be exceptional. We're thrilled that you enjoyed your room and found it to be immaculate, thanks to Sudheel's attentive care. It's also wonderful to hear that our excursion desk was able to assist you in arranging memorable experiences like the Burj Khalifa sunrise and dune buggy safari, providing seamless coordination and excellent service throughout. Thank you for highlighting the convenience and quality of our amenities, from the waterpark tickets and shuttle service to the variety of pools and exceptional dining options. We're delighted that our team was able to accommodate your child's dietary preferences and ensure that every member of your family felt welcomed and catered to. Your feedback regarding the bedroom controls and children's food options is invaluable, and we appreciate your suggestions for improvement. We're always looking for ways to enhance our guests' experiences, and your insights will certainly help us in that endeavor. We're so honored that you chose to spend your bucket list holiday with us and that we could contribute to such a special and memorable experience. We can't wait to welcome you back for another luxurious and relaxing stay in the future! Warmest regards, Rixos The Palm Management

You are the best for Us. Thanks very much.

Customer review rating 5.0/5

Inga B. Families - Confirmed reviews ALL

You are the best for Us. Thanks.

Dear Inga B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're delighted to hear that you had a wonderful experience during your stay with us. Maintaining cleanliness and providing exceptional service are top priorities for us, so it's great to know that you appreciated our efforts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Excellent stay in a beautiful resort

TripAdvisor rating 5.0/5

Alex M TripAdvisor review

We had a great stay at Rixos. Service is always friendly and help you with all you need. Restaurants have different theme nights with high class cuisine. Bars offer delicious drinks and snacks the whole day. Different types of sports are offered during the day with dedicated coaches who motivate you and give support during the classes. We will definitely come back to this beautiful place! Thank you Rixos-team! :)

Dear alexmP956MA, Thank you so much for taking the time to share your wonderful experience at Rixos! We are thrilled to hear that you had an excellent stay with us and that our team's service exceeded your expectations. It's fantastic to know that you enjoyed our diverse dining options, including our themed nights with high-class cuisine, as well as the delicious drinks and snacks available at our bars throughout the day. We're delighted that you took advantage of our sports activities and found our dedicated coaches to be motivating and supportive during your classes. Providing memorable experiences and ensuring our guests feel encouraged and well-supported is always our top priority. We can't wait to welcome you back to our beautiful resort for another fantastic stay. Please don't hesitate to reach out if there's anything we can assist you with in the meantime. Warm regards, Rixos The Palm Hotel Management

Thoroughly enjoyable

Customer review rating 4.5/5

Donna Couples - Confirmed reviews ALL

The Rixos Palm is a wonderful hotel. The staff are extremely friendly, always willing to help and to make your stay the best it can be. The food is amazing and we have to control ourselves to not overindulge! The facilities are very clean and there is plenty to do if you wish. Our only recommendation would that there be an adult only area in the restaurant, as being a couple, the children can be very noisy and overbearing. I looked around the restaurant at the other couples and you could see from their body language that they also felt the same. Overall a really lovely stay, thank you.

Dear Donna G., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're thrilled to hear that you thoroughly enjoyed your stay at Rixos The Palm. Providing exceptional service and ensuring our guests have a wonderful experience are our top priorities, so we're delighted that you found our staff friendly and accommodating. We appreciate your feedback regarding the restaurant atmosphere, and we'll certainly take it into consideration as we strive to improve our offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

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