Banyan Tree Mayakoba

TripAdvisor rating 5.0/5 4,578 reviews

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Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 Playa del Carmen, Mexico

Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,578 reviews

Certificate of excellence 2023

Banyan Tree Mayakoba has become our #1 vacation spot !!! Best customer service!!

TripAdvisor rating 5.0/5

clofc TripAdvisor review

This review comes definitely from the heart. This place has become our #1 spot to vacation!!! The perfect balance between fun, entertainment and relaxation while enjoying amazing cuisine and getting pampered all day long!!! The beautiful Banyan Tree is located in the middle of this stunning nature reserve which make every bike ride or golf cart ride unforgettable. I tell all our friends is like being in "Fantasy Island" The place is absolutely stunning but what makes us come back every time is the people and their incredible customer service. Just top notch !! From the moment you arrive its always so personable and special, it forces you to disconnect and truly enjoy the journey of the senses as their moto explains. It its great for couples , family trips and friend trips!! this place has it all! We are so blessed that we found this beautiful gem that now has become our favorite place. We are so thankful for Gaby , Nayeli and the whole reception , host team!!! Always on top of our stay making sure everything is perfect!! At Oriente (best brunch ever) Adulfo , Jesica , and Marcos have gone above and beyond every stay incredible and is one of the main reasons we keep coming back , along with Lucio, Rigoberto, Edna , Guadalupe and Ximena. Chef De La Dehesa since day one has made sure every meal is unforgettable , weather is lunch or a private dinner on the beach. Always perfect, Ched Brenda , Chef Sara always thankful for the delicious pastries and dishes. Roman the lifeguard everyday so pleasant and courteous. All the drivers Javier, Cesar, Christopher, Justino, Jesus, Jose. Thank you for making every ride so much fun. Pepe at the Haab, thak you thank you thank you for all your knowledge and making such a special night! Raul, Ricardo and now Sebastian. What a perfect team at the Reflections pool. Delicious drinks and great customer service. Diamante at Tomahauk always great service, Gamaliel, Alfredo, Gilberto, Edwin, Luis you make our brach stay every time perfection. Thank you for taking such good care of us and making my family so happy. So many other staff members that have been wonderful but so many to mention. Thank you to all!! Mr Cardona , congratulations !!! What a wonderful place and wonderful memories you and your team have always created for our family. We cant wait to come back and share with our family and friends.

Dont fall for the ads

TripAdvisor rating 2.0/5

Luis H TripAdvisor review

Old property nice lobby , old rooms with issues as contact that did not work properly, tv streaming did not work. Overpriced meals and horrible service. Would not recommend staying here, especially if you want a beach resort experience. Restaurant service extremely slow and poor, mot what you expect in this price range!

Amazing Stay at Banyan Tree!

TripAdvisor rating 5.0/5

Danielle D TripAdvisor review

We had the best stay at the Banyan Tree Mayakoba. Service was five star and truly incredible. Food was delicious - we didn't have a bad meal. Couldn't recommend staying here more and really look forward to returning! Thank you to the entire Banyan Tree staff for making us feel so welcome and pampered!

Fab!

TripAdvisor rating 5.0/5

Greg M TripAdvisor review

The hotel and service were fabulous beginning to end. Rooms are spacious, clean and pleasant. The service was amazing all the way around; staff is basically trained to always say "yes" and make anything possible (within reason) for your visit or meal. Food was consistently excellent in flavor and preparation with a wide variety of selections available. We ate at most all of the restaurants there and were hard pressed to pick a favorite since all were good. Activities for kids of all ages were abundant - golf, tennis, jet skis, sea bobs, kayaks, archery, gym, spa - you name it. While I agree with other comments about some of the costs being on the high side, it's worth it since the quality of the experience is top notch. Would recommend staying in one of the rooms by the beach. Even though more expensive, that's where the action is; otherwise it's a short golf buggy ride (or bike) from main lobby area to get there.

Wonderful Stay!

TripAdvisor rating 5.0/5

alexeheart Families - TripAdvisor review

The hotel and staff were absolutely amazing. Our room was on the beach (highly recommend that location) and had our two children with us. Anyone with young kids knows that traveling with them can at times be stressful but staying at Banyan Tree made it extremely relaxing. I can’t express enough how wonderful everyone there was…. We appreciated their kindness and help through our entire stay so much. Thank you! Regina, Rene, Jesus, Nara, and everyone else…. Thank you.

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