21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.7/5 1,499 reviews

21c Museum Hotel Durham - Image 1
21c Museum Hotel Durham - Image 2
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 225 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,499 reviews

TripAdvisor Rating  4.0/5  938 reviews

Has so much unfulfilled potential.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

It seems like a hotel running about to go bankrupt. Only one elevator working, valet and door staff are hit or miss. Only one had any kind of identification that would tell me he worked there. Staff is a bit terse and seem stressed. The spa is not a spa, that's a gym with a steam room and a sauna. The art is lovely, the room was nice, but no fridge and ice had to be brought everyday. That's a pain. I was supposed to get a $40 credit every day for my stay but was only given 2 of 3, and there was no free tasting every night like the website said. Just lackluster when it could be so much more, with just a little more attention to detail.

Dear Mr. W., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently in the process of making improvements at the property. Which include some points you mentioned, updated guest room elevators, and mini refrigerators in each room. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Good location, but tired hotel

Customer review rating 2.5/5

Kerry D. Friends - Confirmed reviews ALL

We last stayed here in 2019. At that time the hotel was still relatively fresh and the rooms were great. Things have gone downhill since then. The night we arrived our air conditioning did not work. The front desk did what they could, but it did not work. After two calls, their solution was to give us a fan (since the windows don't open). I would have thought they would have moved us to a different room. We also called about dead light bulbs in the bathroom and the misfunctioning TV. Only the lightbulbs were addressed. The outlets in the night stands are so worn that our devices couldn't charge. The overall shabbiness of the room and furnishings is disappointing, to say the least. The hotel restaurant, The Counting House, was also not up to our expectations from our previous visits. The menu was nowhere near as interesting as those we had experienced before. Breakfast was a disaster! The kitchen was clearly understaffed, as meals were served two at a time over an extended period of time. It took over an hour to get our food. We had the sense that they had not staffed up for the various events in the area, including Full Frame Film Festival and the Dreamville Festival.

Dear Kerry D., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problems and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Great, but some room for improvement

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We stayed at 21c as part of a wedding group. Below are the compliments of the staff, and some areas that need improvement: Compliments: - The valet staff outside the hotel were very wonderful, kind and helpful. They even helped us out with parking options to save money. - 21c staff overall were kind and made us feel very welcome. - Food was incredible! Need for improvement: - We had to waste so much food because we weren't aware that we had to ask for a mini fridge. - The billing situation was a bit of a mess. We were billed on different days for different amounts. We asked the front desk staff and while it seemed to make sense at the time, later when we looked back at the charges it didn't. - We had asked for a late checkout twice which was confirmed. On the day of our departure, a staff member knocked on our door asking us why we were still there. - It was unclear if our room was going to be cleaned each day. I understand that since the covid pandemic hotels do not always clean every single day, but every hotel I've been in since have a little note stating that we have to call if we want towels and sheets changed. Some of our group's rooms were cleaned, while some were not. Perhaps a note in the room would be helpful.

Dear Ms. S., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. We are in the process of receiving newly purchased mini refrigerators for our guest rooms. Please rest assured we are taking the appropriate measures to address the problems and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Best regards, Nick Laurenti Director of Operations

Mixed bag

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good. Employees were cooperative and friendly

Dear Mr. H., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Well located but not a great stay

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

No mini fridge; AC not consistent; understaffed at front desk for peak times; no housekeeping at normal hours; no receipt of charges

Dear Louis M., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. We are currently in the process of receiving newly purchased mini refrigerators for each of our guest rooms. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally oversee the booking of your hotel reservation, offer a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can handle reservations for you as well. Are you still in need of your folio? If so please let me know and I can assist with this as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

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