Mercure Paris Montmartre Sacré-Coeur Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,032 reviews

Mercure Paris Montmartre Sacré-Coeur Hotel - Image 1
Mercure Paris Montmartre Sacré-Coeur Hotel - Image 2
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Mercure Paris Montmartre Sacré-Coeur Hotel - Image 4
3 rue Caulaincourt, 75018 PARIS, France

Description

Hotel extras

  • Outdoor public car park & simplified catering

  • Stunning view of the monuments & rooftops of Paris from our Privilege Rooms

  • Close to Sacré-Coeur with easy access: 2 metro lines within 220 yards

  • Wojo co-working space and fitness center open 24/7.

  • Terrace, pétanque and garden with breathtaking views of Paris' rooftops

Our accommodation(s)

Hotel location

Mercure Paris Montmartre Sacré-Coeur Hotel

3 rue Caulaincourt
75018 PARIS
France

GPS:48.885048, 2.329923

Telephone
Fax +33 1 44 69 70 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE SPEAKART BAR

Discover Speak Art bar in Paris and relax in this outdoor location in the heart of Montmartre. Enjoy cocktails and brunch on its tree-lined terrace. Simplified a la carte offer available.

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Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 50 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,032 reviews

TripAdvisor Rating  4.0/5  3,342 reviews

Nightmare support experience

TripAdvisor rating 1.0/5

307erikj TripAdvisor review

Absolute lack of empathy mixed with comical incompetence. Avoid this place! We stayed here a few nights in April and left a very important medical device in the room by accident. We have tried contacting them an hour after checkout to see if we can pick it up / have them send it. After a day of not picking up, when they finally answer: they confirmed that they have our item and told us to send an email about it with pre-authorization so that they can ship it. This sounded like the end of the story, but unfortunately it still isn't. Since then we've spent more than half a month begging them to send the item or respond to the email, but they're ignoring both the emails and the phone calls. The few times we actually do get through to them (this requires constant call attempts for several hours) they either mention that "oh yes we will look at the emails" then hang up without helping, or don't even bother with that and say "please wait a minute" then hang up on us after being on hold for 10 minutes. Now it got to the point that they just hang up on us after the first word. These people are scammers. We also stressed that this is an important medical device but it doesn't seem to matter. You can expect a lot better customer service from most 2 star hotels than this place, avoid supporting them.

Very good

Customer review rating 4.5/5

Clare Families - Confirmed reviews ALL

We were given brilliant rooms on the 7th floor with amazing views. 1 of the Sacre Coeur and 2 of the Tour Eiffel. All 3 were very clean, spacious and had baths! The hotel is very close to the Metro and plenty of restaurants and bars . It was quiet and peaceful inside and I could see the Tour Eiffel twinkle from my bed! Would highly recommend.

Dear, We're delighted to hear that you had such a wonderful experience during your stay with us! It's fantastic to know that you enjoyed the brilliant rooms with amazing views of both the Sacre Coeur and the Tour Eiffel. We're thrilled that you found the rooms clean, spacious, and equipped with baths for your comfort. It's great to hear that our hotel's proximity to the Metro, restaurants, and bars added to your overall experience. We're pleased that you found the atmosphere quiet and peaceful, allowing you to fully enjoy your time with us. And what a special treat to be able to see the Tour Eiffel twinkling from your bed! Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Best regards, Abdoulaye Quality Manager.

Fantastic stay

Customer review rating 5.0/5

Chauntelle M. Couples - Confirmed reviews ALL

My partner & I were visiting Paris for the first time & the staff at the Mercure made us feel welcomed when we arrived to check in. They were always happy to assist & make our stay one to remember! The location is also perfect as we were able to walk most places without any issues. Additionally, we are eternally grateful that we were allocated a room with an Eiffel Tower view as this made our stay so magical. A huge thank you to your staff for absolutely everything they do.

Dear, We're thrilled to hear that you had a fantastic stay at Mercure Paris Montmartre! It's wonderful to know that our staff made you feel welcomed and went above and beyond to ensure you had a memorable experience. We're delighted that you enjoyed the convenient location and the magical view of the Eiffel Tower from your room. Your kind words mean a lot to us, and we'll be sure to pass on your gratitude to our team. We look forward to welcoming you back for another unforgettable stay in Paris! If you need anything in the meantime, feel free to reach out. Best regards, Abdoulaye Quality Manager

Good stay as always

Customer review rating 5.0/5

Marie-josee M. Couples - Confirmed reviews ALL

Incredible crew; smart and responsive! We have a great stay. We extend our stay for one more night.

This hotel is not 4-star

Customer review rating 3.0/5

Amy D. Families - Confirmed reviews ALL

Look, hotel room was okay, but this is definitely not 4-star accommodation: room decor, unlike in the photos, was really cheap / tacky (this hotel is part Ibis too, apparently?); vending machines downstairs looked convenient but charged a $50 deposit (!!!) that, also apparently, is refunded in 48 hours?! No toiletries at all included in the room's bathroom except a budget-looking pump shower gel. And half the exterior lift buttons worked. Staff were friendly, which was nice, but the actual hotel room was pretty disappointing.

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Other web-users rate our hotel

  • 1,248 reviews 9.6/10 Location
  • 1,694 reviews 7.3/10 Room
  • 1,819 reviews 8.4/10 Service
  • 18 reviews 8.1/10 WiFi
  • 860 reviews 8.3/10 Breakfast
  • 626 reviews 7.3/10 Cleanliness

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