Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.3/5 599 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Navigation: Am Goldberg, Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the "Salinum" restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  599 reviews

TripAdvisor Rating  3.5/5  783 reviews

Standards have slipped.

Customer review rating 2.0/5

Neil T. Business - Confirmed reviews ALL

I have stayed with you on several previous occasions, however this time standards seem to have slipped. The elevator was out of order for the whole of my stay, soap in the bath/shower was empty on arrival and over two dats was not refilled, tissue box empty. Eggs had run out at breakfast. I know these are small things, but they do make a difference! Bed very comfortable though!

Unpleasant sent

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hallway on the floor had a unpleasant sent. Parking was not clearly marked (behind the hotel) nor were the receptionist forthcoming as to how to the options and how to get to the back of the hotel.

Dear Guest, We appreciate that you took the time to share your experience with us. I am pleased to hear that you found our hotel's parking to be convenient. We always aim to provide ample parking options for our guests. I regret to hear about the unpleasant odor you experienced in the hallway. Please be assured that we maintain high standards of cleanliness and hygiene throughout our hotel, and any deviation from this is taken very seriously. Regarding the parking, we endeavor to offer clear guidance and are sorry to hear that you found the information to be unclear. Our team is always on hand to assist with any queries about our facilities and services. We hope to have the opportunity to welcome you back in the future. Sincerely, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Nice Stay

Customer review rating 4.5/5

Graham H. Business - Confirmed reviews ALL

I would say for the price the breakfast is not the best

Dear Graham, Thank you for taking the time to share your feedback. We're glad that you had a nice stay overall. Regarding your feedback about the breakfast, we take pride in our extensive buffet which offers a variety of hot and cold options and we're sorry to hear it didn't meet your expectations. Our culinary team is dedicated to providing a high-quality dining experience, and we regret that we missed the mark during your visit. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Far from train station

Customer review rating 3.0/5

J. V. Business - Confirmed reviews ALL

No room cleaning every day No body lotion Family was given 2 bed room Rooms were far with tough glass doors in the middle

Dear V., Thank you for taking the time to share such a valuable review. It's delightful to hear that our culinary team, particularly our cook, made a positive impact on your stay. We aim to provide a varied dining experience, and your kind words affirm the hard work we put into our menu offerings. We understand that the proximity to the train station is an important factor for our guests, and we regret any inconvenience caused by the distance. For future visits, please note that our hotel is a short walk from Norf Train Station, which offers convenient access to Düsseldorf city centre. Regarding room cleanliness, we are committed to maintaining high standards and offer daily housekeeping services. We apologize if there was any confusion or oversight during your stay. We also acknowledge your comments on the room allocation for your family and the variety in our menu. We strive to cater to our guests' needs and will take your feedback into consideration for future improvements. Lastly, we are always working on enhancing the comfort of our accommodations, and your remarks on bed comfort and room amenities are invaluable as we continue to improve our guest experience. We are looking forward to welcoming you again. Best wishes, Ihr Team vom Mercure Hotel Düsseldorf Neuss

4 stars hotel ? Really ??

Customer review rating 1.0/5

Xd Business - Confirmed reviews ALL

Needs to be refurbished totally

Dear Xavier, Thank you for taking the time to share your review. We are glad to hear that you are a member of our loyalty program and appreciate your continued patronage. We understand your concerns regarding the room's condition and agree that maintaining a fresh and modern environment is essential for a comfortable stay. Please rest assured that we are continuously working on improving our guest rooms, including considering updates to our carpets and furnishings to enhance the overall experience. While we do not have air conditioning, we strive to ensure our guests' comfort by providing extra fans upon request. We also acknowledge your comments about the bed's comfort and cleanliness. Our team is dedicated to upholding high standards, and we will certainly review our procedures to ensure that our rooms meet the expectations of our guests. We regret to hear that the noise level was not to your satisfaction. We aim to provide a peaceful environment and will look into ways to minimize any disturbances. Your feedback is invaluable to us as it helps us to improve our services and amenities. We hope you will consider staying with us again in the future. Best regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

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Other web-users rate our hotel

  • 177 reviews 7.8/10 Location
  • 502 reviews 6/10 Room
  • 464 reviews 9.1/10 Service
  • 19 reviews 5.7/10 WiFi
  • 259 reviews 5.2/10 Cleanliness
  • 247 reviews 6/10 Comfort
  • 233 reviews 8.9/10 Breakfast
  • 149 reviews 3.2/10 Vibe

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