Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.5/5 1,083 reviews

Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
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Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 320 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,083 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

Disappointing stay

TripAdvisor rating 1.0/5

angelopW1657QU TripAdvisor review

We stayed in this hotel for a few nights when visiting Zurich. The over all experience in Zurich was great, Switzerland is a beautiful country and the people are the most friendliest I ve come across in Europe I was very disappointed with the hotel, having worked in Hotels I know when I see poor maintenance. The room was dated, with a TV from the 80's (not a problem when your out all day, but when you want a bit of TV for the Kids, not great) The bathroom was dirty, the grout had plenty of mould and generally looked unhygienic. One of our rooms had a bottle of alcohol broken, as usual the lady in reception disputed this was very unfriendly and unhelpful. I don't think this hotel does justice to beautiful Switzerland.

Dear Mr Qu, Thank you for taking the time to share your feedback. It is heartening to hear that your overall experience in Zurich was pleasant and that you found the local populace to be welcoming. We are, however, deeply disconcerted to hear about the aspects of your stay that did not meet your expectations. We strive to maintain high standards of cleanliness and upkeep, and it seems we fell short in delivering this experience for you. While we are gearing up for a full renovation in the coming year, we regret any inconvenience caused by the present condition of our facilities. In regards to the television set, our rooms are equipped with modern amenities, and we are surprised to hear about your experience. We also take remarks on the cleanliness very seriously, and although our team works diligently to provide a clean and comfortable environment, it appears that we have missed the mark during your stay. Additionally, we aim for excellence in customer service, and it is concerning to note your encounter at the reception; please rest assured this is not indicative of our usual standards. We are grateful for your positive remarks on Zurich and hope these experiences have left you with fond memories of the city. Our team is committed to providing a high level of service and comfort to all our guests, and we sincerely hope we can demonstrate this to you upon your next visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Well located, good stay overall

Customer review rating 4.0/5

Gabriela A. Business - Confirmed reviews ALL

The hotel is easily accessible from the airport, has a essentials for breakfast with a good coffee selection. The room was of a good size with coffee/tea making facilities.

Dear Ms. D., We would like to thank you for this review about your experience in our hotel. We are delighted to hear that you found our location convenient for airport access and appreciated the size of our rooms along with the in-room coffee/tea facilities. However, we regret to hear about the issues you experienced with the coffee machine and room temperature. Our team is always on hand to assist with any equipment difficulties and we aim to ensure a comfortable room climate for all our guests. Regarding the Wi-Fi connectivity, we typically offer seamless service and are looking into the matter to prevent future inconveniences. We also note your comments on the breakfast selection and are exploring ways to enhance our pastry offerings. Furthermore, we are pleased to acknowledge your perfect rating on cleanliness. Our housekeeping team is committed to maintaining the highest standards of cleanliness and hygiene. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Florian Kretzschmar, General Manager

Not as expected.

Customer review rating 2.0/5

Hassan F. Business - Confirmed reviews ALL

Rooms cleaning was good, but the corridors conditions was very bad. Food Quality was normal, but no food varieties. Food replenishment was a shame! if a served item did finished you should not expect to be refilled. worst part is Lost and Found, my friend forgot his tracking shoes the month before I arrive, and he mailed the hotel, and they responded back that they will keep it till my reach! i spent almost 4 days to have a respond from the lost and found responsible person "Alessandro", and he informed me that the shoe will be delivered to my room. BUT, after all of these I received a respond from the front desk that they could not find my friend's "Lost and Found" shoe. adding to the above, when you have a telephone in your room that means it have a use, but it seems it is a decorative part only as i tried many times to reach room service or front desk through phone but it is a failure. and i think it the same for the web-based service request as I requested additional items but with response at all! which means to me that it is additional decorative item for the Environmental care program or shall I say non available service items. Overall experience is disappointment.

very good

Customer review rating 5.0/5

David G. Business - Confirmed reviews ALL

Dear Madam, Sir, it was a great journey in your hotel,n you should just be careful to the first welcome and be aware that some french people understand German, which is my case,

Dear Mr G., Thank you for commenting on your stay. It is heartening to learn that your experience at Novotel Zürich Airport Messe was marked by satisfaction, notably with our dedicated team who strive to provide exceptional service to every guest. Your recommendation to friends, colleagues, and family is the highest compliment we can receive, and we are delighted to have earned it. We appreciate your constructive comment regarding the initial welcome. While we are proud of our multilingual team's abilities, we understand the importance of making every guest feel personally attended to, regardless of their language preferences. We will continue to emphasize the importance of a warm and attentive reception for all our guests. Your positive remarks on our cleanliness standards and sustainable initiatives reinforce our commitment to providing a comfortable and environmentally conscious stay. We are thrilled to know that these efforts have resonated with you. The entire team at Novotel Zürich Airport Messe is motivated by your kind words, and we are united in our goal to not only meet but exceed guest expectations. We look forward to the pleasure of welcoming you again in the future, ensuring another stay that is as enjoyable as the last. We look forward to welcoming you back in the future. Best regards, Monica Moya Amengual, Front office Manager

Perfect overnighter!

Customer review rating 5.0/5

Sean Friends - Confirmed reviews ALL

Had a 19hr layover and came into the city for the afternoon/evening. This Novotel was perfectly situated and exactly fit my needs!

Dear Mr M., Thank you for your positive review, we appreciate it. We are delighted to hear that our strategic location was perfectly suited to your needs during your layover. Our proximity to the city and direct tram connections are indeed designed for the convenience of our guests. It's wonderful to know that you found our hotel to be an ideal spot for your travels. We look forward to a return visit from you in the future. Best wishes, Monica Moya Amengual, Front office Manager

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Other web-users rate our hotel

  • 705 reviews 8.7/10 Location
  • 1,020 reviews 4.3/10 Room
  • 818 reviews 6.5/10 Service
  • 17 reviews 8.8/10 WiFi
  • 530 reviews 2.9/10 Cleanliness
  • 411 reviews 4.5/10 Comfort
  • 317 reviews 5.9/10 Breakfast
  • 294 reviews 2.8/10 Vibe

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