Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,051 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,051 reviews

TripAdvisor Rating  3.5/5  1,239 reviews

The hotel is well located for me. My stay was satisfactory.

Customer review rating 4.0/5

David M. Solo - Confirmed reviews ALL

My only complaint is on going and the same as previous stays in the hotel. I rate the bath room plumbing as poor. The shower velocity needs to be increased. The low profile poor flush toilet should be replaced with a high profile syphon jet flushing toilet. I am a 6 ft. male. Your low profile toilets are possibly suitable for a child but not an adult. The toilet is what is considered in the industry to be poor flush. The water usage in your toilets is high because the flushing action requires more water than a syphon jet and delivers poor results.

Dear David M., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

Nice hotel, fantastic location!

Customer review rating 5.0/5

S H. Couples - Confirmed reviews ALL

This hotel was perfect! It was a great location, very clean, the staff was friendly and welcoming. The location was excellent.

Dear Susan H., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

Well located

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is very good but just the stay is not really satisfying. Had to pay for parking, most of hotels i went to were free. We have to request for the kits (toothbrush, shaving kits... ) that took soooo looonggg, which should have there automatically. One thing that made us happy were when we had breakfast at Trio and met the super friendly Adam.

Dear Anna F., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. However, please be aware that the underground parking is privately owned not by the hotel. As for the requesting of the kit is a part of our sustainability action to prevent improper waste though I do apologize for the time it took for you to receive the kit upon requesting. We are elated to hear that having breakfast in our Trio restaurant and the interaction you had with Adam was a pleasant experience. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donique Daley Novotel Toronto North York

No AC

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Great location. Central air, AC was broken, fell asleep sweating every night. Pool is under construction.

Dear Vince C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

Convenient location

Customer review rating 4.5/5

Justine B. Friends - Confirmed reviews ALL

I was staying to visit good friends from England. We all stayed in the same hotel. It was nice to be able to see so much of each other. The restaurant was very nice. Great service! Being on the subway route was extra convenient as well. I would recommend others to stay here.

Dear Justine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donique Daley Novotel Toronto North York

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Other web-users rate our hotel

  • 866 reviews 8.8/10 Location
  • 1,223 reviews 5.6/10 Room
  • 918 reviews 7.6/10 Service
  • 31 reviews 4.3/10 WiFi
  • 531 reviews 5.4/10 Cleanliness
  • 185 reviews 6.4/10 Breakfast
  • 155 reviews 7.7/10 Food
  • 133 reviews 1.9/10 Pool

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