Sofitel Paris le Faubourg 5 stars

Customer review rating (ALL Rating) 4.7/5 1,852 reviews

Sofitel Paris le Faubourg - Image 1
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Sofitel Paris le Faubourg - Image 3
Sofitel Paris le Faubourg - Image 4
15, rue Boissy d'Anglas, 75008 PARIS, France

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Near prestigious museums: Louvre, Orsay, Orangerie, Grand + Petit Palais

  • An immersion in the heart of Paris

  • A chic and unmissable appointment

Our accommodation(s)

Hotel location

Sofitel Paris le Faubourg

15, rue Boissy d'Anglas
75008 PARIS
France

GPS:48.868528, 2.321506

Telephone
Fax +33 1 44 94 14 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,852 reviews

TripAdvisor Rating  4.5/5  1,397 reviews

Certificate of excellence 2024

Great and safe Location, but the Suite is bad

TripAdvisor rating 3.0/5

Diviva TripAdvisor review

Service was generally good. We would always be greeted warmly by Alex at the front door without fail whenever we walked past him. The staff at the reception were equally friendly. The lady who checked us in was very helpful. When she learned that we were disappointed with the assigned second floor, I could see she was trying very hard to check the availabilities of the Collection Suite on other floors. The customer care team provided the best service of all. They knew how disappointed we were with the Collection Suite we were assigned from the moment we were shown our suite. The team would constantly check in with us daily via WhatsApp chat on how we found the suite. The team was always responsive when we faced issues with the rooms. Not all the staff were as welcoming and provided good service. The black sheep of the lot was this Asian porter by the main door, who was always seen to ignore our presence. He was only seen to be friendly to Caucasian guests. We never saw him smiling at us or acknowledging our presence whenever we walked past him. We stayed in the Collection Suite for the first two nights, one category higher than the entry-level Junior Suite in Sofitel Paris Le Faubourg. The suite we were assigned was the worst Collection Suite in the hotel. During check-in, we were told not all Collection Suites have the same layout. The entryway in the Collection Suite at Sofitel Paris Le Faubourg emits a strong luxury vibe to its occupants. Here is where we found the only wardrobe in the suite, sitting next to the main door. The wardrobe space is limited, with only one door panel for guests to hang our clothing. Another single-panel door is next to the wardrobe, with a four-tier shelving. However, only one tier of the four tiers was useable for storage as the hotel uses the other three shelves to stow the in-room safe, mini-fridge, and extra pillows. I also find placing the wardrobe at the entryway inconvenient, as the bathroom is only accessible via the bedroom. The only toilet in the Collection Suite is situated at the door, opposite the wardrobe by the entryway. There are no toilet facilities in the bathroom. The toilet is simply furnished with a toilet bowl and a small sink and is not connected to the bathroom. Past the wardrobe is the Living Room, which was beautifully designed. The patterned cornice ceiling, glass candle-designed wall lamps, and the painting chosen to decorate the Living Room give it a chic and luxurious feel. A comfortable grey colour two-seater couch was furnished, sitting in one corner of the Living Room. The use of a white round coffee table adorned with a vase of a single white orchid enhances the room's aesthetics. We could see the two TVs mounted on the wall from the entrance of the Collection Suite. The bigger one was meant for guests to watch while spending their time in the living room, and the smaller TV could be swivelled to face the bed in the bedroom. Despite having numerous channels on the TV, I find limited English channel entertainment options on the TV. Tucked by the wall between the two large windows in the Living Room was a work desk, double up as a mini bar area. The desk was great for guests to do some work. However, placing a coffee machine and the capsule box here took up half the space on the desk. The LED light on the work desk was elegant, but in our suite, the light was not working. I also found a lack of power outlets at the work desk, inconveniencing guests who wanted to work on their laptops. An armchair is in the corner of the suite opposite the work desk. The fur-covered dark brown armchair was very comfortable and provided another sitting space in the Living Room. A single shelving cabinet was wedged between the gap that serves as a partition between the bedroom and the Living Room, which felt like an afterthought in the design of the suite. The storage space afforded by this cabinet vastly increases the number of things we can put away. The bedroom is separated from the living room using a partial wall. There are no doors between the two rooms in this Suite. The bedroom emits a cosy and luxurious vibe. The King bed in the centre of the bedroom was very comfortable to sleep in, leaving me feeling recharged every night. The wooden bedside tables offer little storage space. There is just sufficient space for us to charge our mobile phone sockets fitted onto the walls by the tables. Beside the bedside tables, there isn't any other storage space in the bedroom, seemingly suggesting the hotel opted for form over factor. As much as I did not like the layout design of the bedroom, I thought the bedroom felt cosy and comfortable. The bathroom in the Collection Suite we were assigned is another disappointment. The hotel staff told us that this was the only Collection Suite not fitted with a bathtub and toilet in the bathroom. When I was shown the bathroom, I had concerns about water flowing into the bedroom. The bathroom had a large area dedicated to the shower with a drainage hole in the centre. There was a small sink countertop cluttered with amenities, leaving us with no space to place our toiletries. The use of marble and a dark grey theme was consistent with the theme of the entire suite. I like the heated towel rack that was fitted in the bathroom, allowing our towels to dry when hung overnight.

Nice Stay

Customer review rating 3.5/5

Mansoor A. H. Families - Confirmed reviews ALL

This Property is perfectly located in busy shopping district, but it comes with its expensive price too, staff are friendly and helpful except the concierge which only offers normal guidance which you can find it online (nothing specific and deep knoweledge), need to have better room service menu and spa services!

Cher Monsieur A., Thank you for taking the time to share your experience at the Sofitel Paris Le Faubourg. We are happy to read you had a good stay with us, and enjoyed our location as well as our staff. We are also grateful for the insights you shared as they help us continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine Guest Relations

Memorable stay!

Customer review rating 5.0/5

Maggy F. Families - Confirmed reviews ALL

Very helpful and friendly staff. Everyone!!!!

Dear Maggy F., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luna, Guest Relations

Good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Personnel very nice and attentive. My door lock was not working and they solved the issue very fast Regardless of my Platinum status feeling the rooms given are very modest

Chère Madame S., Thank you for taking the time to share your experience at Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. We are happy to read you had a good stay and found our staff to be attentive and helpful. We are sorry for the inconvenience during your stay, although we are glad we were able to fix things quickly. It is very important to us to recognize your loyalty to Accor and we are always doing our very best to go beyond for our loyal guests. We are always happy to provide an upgrade whenever available, and we apologize if this was not made clear upon your arrival. Thank you again for sharing your experience, and we hope to host you again in the future and offer you a truly magnifique experience. Sincerely, Valentine Guest Relations

Perfect stay

Customer review rating 5.0/5

Heather G. Families - Confirmed reviews ALL

This hotel was wonderful!! It’s conveniently located near everything. It’s super clean and the staff are approachable and nice. Beds are crazy comfortable. It was great!!!

Dear Albert G., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luna, Guest Relations

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