Mercure Rome Corso Trieste 4 stars

Customer review rating (ALL Rating) 4.3/5 799 reviews

Mercure Rome Corso Trieste - Image 1
Mercure Rome Corso Trieste - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified hotel by SGS

  • 350 m from B1 and 6 subway stops from the Colosseum

  • Completely renovated by Interior Designer

  • Deluxe room with private terrace and outdoor jacuzzi tub

  • Covered car park

Our accommodation(s)

Hotel location

Mercure Rome Corso Trieste

Via Gradisca 31
00198 ROME
Italy

GPS:41.920619, 12.513735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Breakfast

Our breakfast is the perfect way to start the day; enjoy an extensive hot and cold buffet with local, international and gluten-free products. Or if you prefer, you can order a continental breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  799 reviews

TripAdvisor Rating  4.0/5  2,065 reviews

Very average Mercure

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel's location is in a residential part of the city, the streets are pretty chaotic and difficult to walk by (also true for Rome in general). The lobby is very small, no place to rest really in there, not very welcoming neither. The bar and restaurant are fine, not so many tables but it'll do if the hotel is not full. The basic room is very basic (still it's 4*), the main issue is that it's very noisy. The sound and voices outdoor are clearly audible, you'll also enjoy your neighbors honey moon activities and the nice buzz from some power supply. The bed is very very firm, it's advisable to have separate ones if you actually want to sleep. The room is clean without any bugs which is very welcome.

Dear Nicolas B., Thank you for taking the time to tell us about your experience at the Mercure Roma Corso Trieste. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia SILVANO FRONT OFFICE SUPERVISOR

Good stay however it could have been excellent

Customer review rating 3.5/5

Dianne E. Couples - Confirmed reviews ALL

The stay was good, the location was good. Most of the staff were friendly. On my 3rd day, it was raining very heavily and i asked the lady at reception for an umbrella and she said they didn't have any. She didn't even re check the storage room. She just coldly responded that there was no umbrella left. There were no sympathy. I was about to book an uber that would have cost me 25 euro to the restaurant i had book for dinner but my boyfriend asked another member of staff for an umbrella as we really needed it and he got us one. I didn't understand why the lady i talked to at the beginning did not give me an umbrella. That experience really ruined my day. I hope that someone investigate and contacts me regarding my experience and stay because I did not expect to be treated like that.

Dear MRS E., We thank you for taking the time to share your experience, we are sorry that it was not fully satisfactory. regarding what you reported, I confirm that the hotel does not have many representative umbrellas, in your particular case I inquired and a member of our staff present at the reception lent out his personal umbrella, communicating to the customer that it was his personal effect, in fact the hotel did not have one at the time. For your birthday stay, a superior category room had been pre-booked in advance at no extra charge. We are sorry that your stay was influenced by this misunderstanding, we hope that you can regain trust in our structure and stay here in the future to fully enjoy the experience that we wish our guests to have, Sincerely Lucia SILVANO FRONT OFFICE SUPERVISOR

Avoid avoid avoid. Do not book if you have children.

TripAdvisor rating 1.0/5

James M TripAdvisor review

Never in my life have I been treated like this at a hotel. I made my booking via hotels.com, I selected one adult and one child, aged 17 (from.the drop down menu). When I checked in, the manager told me I should have selected my son as an adult, as 17 year olds aren't children (even though you could select his age). They have now told me I need to pay more, and for some bizarre reason, breakfast isn't included. The manager, a lady named Antonia spent possibly a whole.hour with me at the point of check in, telling me that there is a fault between the hotels.com and mercure, and that I need to pay extra, and claim it from Hotels.com, as I am the one who has made the mistake. Even though I showed her a screenshot of my booking which clearly indicates that I have done nothing wrong. What then followed was an absolute charade where she tried to make another booking to prove I'd done something wrong, which surprise surprise she wasn't able to demonstrate, as clearly I had done nothing wrong. The last thing you want after a long day of traveling is to begin your trip on such a bad foot. I've had poor experiences with mercure before and I foolishly thought this would be better. Never again. Every other hotel would say they recognise that the fault lies between them and their travel agency, and not with the individual who is staying in the hotel. Yet Antonia spoke to me as if I was a common criminal.

Dear Customer, we are sorry for your experience, generally on direct systems we do not have such problems as the age policies (childrenadults) are well specified. the intent of those who were present in the facility was certainly to explain what happened, there must surely have been misunderstandings on both sides, and for this I am deeply sorry. Our staff really has a strong understanding and helpfulness, and they always strive to offer a quality service, for young and old. The intention of my colleague was not to make her out to be a criminal but to explain the problem that had arisen. We hope that in the future she will be able to return to stay at our establishment and fully experience our sense of hospitality, without penalising her entire experience due to problems that are not directly attributable to the hotel. I can assure you that we will take all necessary measures to ensure that similar issues do not occur in the future. best regards

Good, typical Mercure

TripAdvisor rating 4.0/5

Frank21040 Solo travel - TripAdvisor review

Hotel is located far away from the city center but walking distance from the orange metro line (st. Agnes station). My room was relatively big with a nice bathroom, including walk in shower. Breakfast was extremely basic, the same for all 6 days but fresh. Very friendly staff.

Dear guest, We thank you for sharing your experience, and by virtue of what you expressed we have already worked to diversify our breakfast buffet, which, as you rightly mentioned, is prepared every day with fresh dishes. For 2024 we will ensure that the variety of products is increasingly guaranteed while maintaining a high quality standard while respecting the environment. We hope to welcome you again in the future, Best regards

Not bad but needs still some improvements

TripAdvisor rating 3.0/5

RJK1411 TripAdvisor review

I stayed in this hotel (4 stars) situated in Roma-Trieste quarter for 5 days, i.e. 4 nights as an alternative to my former hotel (3 stars) which has changed to the negative during the last 3 years. Altogether it can be said that it is not bad, but it has still a high potential of improving. The room (classic double used as a single) are partly renovated, however, not the sockets. There was no socket near the bed, and the sockets at the opposite wall were too far away from the water kettle and the Nespresso coffee machine. Thus I could use them only the first day as the reception staff removed them from the minibar and placed them on the little table. However, the next day the maid rearranged them on the minibar, she did not even look at the too short electric cables. The bathroom was not very well kept. The dust bin contained some little waste from the previous guest, the shower partition urgently needed a cleaning of the sealing. The breakfast was plenty and should have left no wish open. However, the coffee was hopeless, it was the worst coffee I ever had in Italy. The last day I had to spend some time in the lobby as my plane left only in the evening. The strong smell of ham and eggs from the open kitchen in the early afternoon was very disagreable, they apparently did not have or did not use an effective extractor fan. The staff was in general very nice and polite. The receptionist was strangely dressed in a private leisure dress (grey pullover and slacks) which is not representative for a 4 star hotel in Italy and which I have never seen in the hotels I visited in Italy. The worst was this dreadfull music the whole day, its loudness and its choice. In German we would call it "Schnulzen". This is also quite unusual for a 4 star hotels with partly business people as their guests. As to the decoration: I did not like the wall paper with the big trees at the head end of the bed, I had hoped to get a room with the former decoration, but well, apparently they are no longer available. The hotel is situated in a quite residential area in Rome and was quite. This is is a very big plus for Rome and I am glad that the reception staff gave me the requested very quite room. Thank you again.

Dear Guest, We are sorry that your stay did not meet your expectations. I assure you that the perceived quality of the service does not reflect our standards. I take note of the issues you have reported and assure you that we will take all necessary measures to ensure that our guests' expectations can be reached and exceeded in the future. We hope to be able to host you again in the future, regaining your trust and showing you our constant commitment to our constant search for improvement. Thank you for your feedback which remains a very valuable tool for us to identify areas for constant improvement, Kind regards

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