Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 966 reviews

Novotel Mexico City Santa Fe - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  966 reviews

TripAdvisor Rating  3.5/5  346 reviews

Weorse every time

Customer review rating 1.0/5

Juan Friends - Confirmed reviews ALL

I continue to choose Accor for brand loyalty, but each visit seems to decline in quality. This time, my stay was marred by the absence of running water for the first 4 hours, necessitating a hotel switch. Despite the staff's kindness, particularly Helena, I was only refunded 50% of the rate. Regrettably, the experience was not satisfactory.

Very good location in Santa Fe

Customer review rating 4.5/5

Shereen W. Business - Confirmed reviews ALL

Helena the manager made my experience extremely good. There was an issue with the hot water that was not going to be fixed during my stay so she arranged a very smooth transfer to another hotel.

We are glad to hear that you enjoyed the excellent location of our hotel in Santa Fe. We went out of our way to ensure that your experience was the best it could be. We sincerely regret the inconvenience with the hot water, but we are pleased to hear that our team acted quickly to address this situation. We appreciate your understanding and patience during this process. As a team, we strive to provide exceptional service. We look forward to the opportunity to welcome you back in the future and provide you with an even more satisfying experience. Thank you for your confidence in us! Kind regards! Elena Onofre Front Desk Manager

great stay!

Customer review rating 5.0/5

Mariuxi Business - Confirmed reviews ALL

From arrival to departure, the stay was great. The room was very clean, and service was done every day. The staff was so friendly and helpful, from concierge, to front desk, to the waiter staff every morning during breakfast. My whole stay was amazing!!

Dear Mariuxi P., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Aswell to notice our efforts to create a better environment with our sustainable actions. Sincerely. Elena Onofre Front desk manager

Good stay, great service

Customer review rating 5.0/5

Luis A. Business - Confirmed reviews ALL

All the people were kind, and prompt to help, very professional

Dear Luis We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofre Front Desk Manager

They take good care of their members

Customer review rating 4.5/5

Daniel Business - Confirmed reviews ALL

I arrived early and the check-in experience was fantastic. The staff gave me early check-in, this was really appreciated, as I'd just arrived from a long trip. Why not a 10? Because the WiFi is very slow at times and I had problems doing business calls.

Dear Daniel D., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

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Other web-users rate our hotel

  • 190 reviews 8.7/10 Location
  • 417 reviews 5.2/10 Room
  • 489 reviews 7.6/10 Service
  • 9 reviews 6.9/10 WiFi
  • 189 reviews 4.5/10 Cleanliness
  • 155 reviews 4.5/10 Food
  • 126 reviews 4.9/10 Amenities
  • 122 reviews 7.1/10 Breakfast

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