Pullman at Sydney Olympic Park 5 stars

Customer review rating (ALL Rating) 4.3/5 2,610 reviews

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Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Complimentary WIFI

  • Guest rooms provide stunning panoramic views

  • Bacar Restaurant features an extensive and enticing wine list

  • 24 hour fit lounge

  • 2 minute walk to rail station, 26 minute drive to CBD

Our accommodation(s)

Hotel location

Pullman at Sydney Olympic Park

Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.849167, 151.068771

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BACAR RESTAURANT

Bacar Restaurant is an upscale contemporary restaurant located in the Pullman at Sydney Olympic Park. Indulge in Bacar's unforgettable seasonal menus created by our award-winning Precinct Executive Chef Marvin Ma, including newly curated vegan dishes.

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 140 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,610 reviews

TripAdvisor Rating  4.5/5  1,871 reviews

Sleep comfort

Customer review rating 4.0/5

Gerhard Business - Confirmed reviews ALL

I was not happy with the sleep comfort provided by old beds.

Dear Gerhard S., Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your sleep experience did not meet your expectations; please allow me to express my sincerest apologies. I will assess the beds and ensure the issue is addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dianne Knight Director Rooms

Executive Suite is overpriced for what it is

Customer review rating 2.0/5

S Solo - Confirmed reviews ALL

All staff I contacted were very pleasant, helpful and professional. I stayed in the Executive Suite and was really disappointed. Decor was dated, scuffed and looked like it was from the late 90’s. All of the appliances, amenities and supplied products were identical to a base room, including bathroom products being secured to the wall (in the executive suite??). The Spa was just a regular bath tub with jets in it and the shower and toilet are in seperate cubicles but with the same fixtures and tiling as a normal room. When attempting to order room service, the app failed and I had to ring for assistance. The phone was an early naughties digital job and there was no guidance on how to use it or which numbers got what service. I just dialled 1 on instinct and it got me to reception (I think) There was no menu in the room so I had to wait for the operator to patiently read out the menu to order. I also placed a breakfast order through the app and was questioned about this over the phone (what did I mean by ordering skim milk??) and on arrival by staff (why did I order a mocha and a hot chocolate?) who were unclear on the options I had used in the apps layout. Again I stress staff were very polite but I was dismayed that I had to explain to them how their app works. I paid for a late check out (4pm) and was attempting to get some extra rest but was doorknocked by housekeeping at around 10:30 asking when I was checking out. Again they were very polite but I was disappointed as I felt this is something they should have known from a central booking system or at least they could have checked with reception. All in all not worth the $579 for me - better off just paying for a base room as you are only paying for the extra space, nothing else is different. If anyone from the company is reading this, I would hate for any of the frontline staff to have negative outcomes due to any of this. Again every worker was very pleasant and helpful but there are clearly some system and infrastructure improvements that need to be worked on.

Dear Shannon C., Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely disappointed to read of your stay experience and although we cannot alter the room features there is plenty within your stay feedback that can be addressed including the staff response to your order and the app. not working. I will also address the team in capturing late departures in the system and to ensure Housekeeping are able to correctly read and adhere to their devices as this data should be there to ensure you are not disturbed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dianne Knight Director Rooms

Decent stay overall

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Service was professional and engaging overall. A few minor things such as a meal going to the wrong table and needing to be reordered and a loose connection in the bathroom. Otherwise all good, would stay again.

Dear Ashley C., We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. I am pleased to read the service was professional and engaging overall. I do apologise for the meal going to the wrong table and needing to be reorder. I also apologise for the loose connection in the bathroom and pleased this was attended to during your stay. Thank you again for sharing your experience, we do hope to see you again soon. Sincerely, Dianne Knight Director Rooms

A+ Experience

Customer review rating 5.0/5

Karishma Couples - Confirmed reviews ALL

My partner and I had a great stay. Great location for a concert at QUDOS and the staff were so welcoming!

Dear Karishma K., We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dianne Knight Director Rooms

Good stay

Customer review rating 5.0/5

Joy S. Families - Confirmed reviews ALL

Very happy with the service

Dear Joy S., We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dianne Knight Director Rooms

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Other web-users rate our hotel

  • 689 reviews 8.3/10 Location
  • 1,552 reviews 6.6/10 Room
  • 1,571 reviews 8.2/10 Service
  • 11 reviews 8.5/10 WiFi
  • 522 reviews 5/10 Cleanliness
  • 293 reviews 7.1/10 Breakfast
  • 277 reviews 4.9/10 Value
  • 16 reviews 2.9/10 Pool

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