Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,449 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,449 reviews

TripAdvisor Rating  4.0/5  3,228 reviews

Certificate of excellence 2023

Not so much

Customer review rating 2.0/5

Elizabeth K. Couples - Confirmed reviews ALL

Carpet stains throughout! electricity in room went out, had to report twice before fixed; no hair conditioner; wash clothes; broken towel rack. In bathroom. Manager was excellent though as well as bar and dining staff.

Dear ELIZABETH K., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lovely Hotel and rooms

Customer review rating 3.0/5

Adrian B. Couples - Confirmed reviews ALL

The stay was great until we had no water on the morning of our departure and even though I informed reception nothing was really offered even though we had another 3 hours before we checked out. Which did put a little damper on the stay

Dear ADRIAN B., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

average stay

Customer review rating 3.0/5

Lisa B. Business - Confirmed reviews ALL

room was clean, pillows were awful , really lumpy and to comfortable at all needless to say i had a dreadful next to no sleep shower head needed a proper descale as it wasn't great and the toilet smelt of stale urine. clearly would have expected more for £237 a night especially as we as vodafone use the novotel a lot. was too late for me to complain when i came back from a night out with the team and the check in desk was too busy for me to wait when i checked out yesterday. not at all happy to be honest but as it is close to the office i don't really have a choice of where i can stay

Dear LISA B., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Amazing friendly staff , comfortable bed , clean, quite.

Customer review rating 5.0/5

Claudia Business - Confirmed reviews ALL

Amazing friendly staff , comfortable bed , clean, quite. Good food & Service

Dear CLAUDIA K., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Brilliant staff

Customer review rating 4.5/5

Anne S. Business - Confirmed reviews ALL

Excellent stay as always. Love this hotel. Not too big. Great friendly helpful staff. Quiet position in Paddington.

Dear ANNE S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,475 reviews 9.6/10 Location
  • 1,734 reviews 5.9/10 Room
  • 1,554 reviews 8.7/10 Service
  • 32 reviews 7/10 WiFi
  • 847 reviews 8.5/10 Breakfast
  • 663 reviews 6/10 Cleanliness
  • 340 reviews 8/10 Pool
  • 155 reviews 8.1/10 Wellness Area

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