Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 3.9/5 2,176 reviews

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Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

29 

meeting rooms

From 1 to 1,404 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,176 reviews

TripAdvisor Rating  4.0/5  1,758 reviews

Customer review rating 0.5/5

Alicia Families - Confirmed reviews ALL

Hello I dont usually give feedback but we are very disappointed in the service at our stay. First we had one person ahead of us and it took ages to check in despite already checking in on line. When we did check in at the end he asked if we drove and do we want to buy parking. I said we have it included so he looked and said oh yes we do. You have a package I have to re do your keys. Then I asked about the rest of the deal. He didn't have any mini golf vouchers so because there was aine behind me I said I would come back later. Later we went reception to ask where the pool is and I asked what the complementary amenity was as per the package and no one knew. So not sure what it was but didn't get it. Also still didn't know about the mini golf. Coffee machine at breakfast needs instructions none seems to know how to work it. We asked again about mini golf as we were going over after breakfast and I was told no one knows as there is no concierge management. I asked for the manger on duty and a man came out and just said they don't have any and he can't do anything about it. I said the children were told we would play mini golf we are going over now so can he sort it. He said no he can't do anything. So I told him perhaps he could call the mini golf place? I would suggest don't offer packages no one knows about. It was like I was asking for to much and spent so much time asking again and again with no one interested or able to help. Wasted time asking for what we had in our package it was very frustrating. Thanks Alicia E.

Great stay, good location & family friendly

Customer review rating 5.0/5

Maria F. Families - Confirmed reviews ALL

We loved staying in this hotel, rooms are clean, staff is kind, and value for money is great

Questionable

Customer review rating 2.0/5

L Y. Business - Confirmed reviews ALL

Staff were friendly but the cleanliness of the room was appalling and when asked for cleaning to be done to remove blood stained band aid from the shower this took 3 visits to reception and over 18 hours to be done. Not acceptable and could have been done very quickly.

Well located near golf course but a little dated and services inconsistent

Customer review rating 2.0/5

Seng L. O. Families - Confirmed reviews ALL

Generally , the service excellence staff were inconsistent in delivery especially the front desk on checking out. We were given early check in and that was good. However , no amenities in the room and had to be loaded. Room mini bar checks can be quite irritating if we are around and especially on 16/4. More importantly , drinking water were not provided and we had to request for it daily which was a first time for my wife and me in our Accor hotels stays. Variant degree of inconsistent services from front desk , concierge, housekeeping and restaurant.

well located and reliable in what you get every stay.

Customer review rating 5.0/5

Peter Business - Confirmed reviews ALL

Located quite centrally and easy to get to. Convenient parking and staff have always been pleasant. Close to albert park for a walk or run around the lake. Went for business and have stayed at the hotel many times and have received the consistent service. Wi-Fi easy to connect to and room well appointed.

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Other web-users rate our hotel

  • 548 reviews 8.3/10 Location
  • 1,340 reviews 6/10 Room
  • 1,204 reviews 6.7/10 Service
  • 14 reviews 5.6/10 WiFi
  • 471 reviews 4.7/10 Cleanliness
  • 398 reviews 4.6/10 Food
  • 333 reviews 6.2/10 Breakfast
  • 288 reviews 5.8/10 Value

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