Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,148 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,148 reviews

TripAdvisor Rating  4.0/5  1,326 reviews

Certificate of excellence 2023

Great breakfast

Customer review rating 4.0/5

Cibele Business - Confirmed reviews ALL

Hotel is well located, parking was efficient, the fridge was turned off when I arrived but this was quickly resolved. I decided to order Room Service for dinner and it took too long! More than 1h30, I was starving! Food is very good, breakfast was amazing. I would stay there again but would have dinner somewhere else.

Olá, Cibele! Gostaria de agradecer por compartilhar sua experiência recente em nosso hotel. Fico feliz em saber que você considerou nossa localização conveniente e teve uma boa experiência com nosso estacionamento. Peço desculpas pelo inconveniente causado pelo desligamento da geladeira à sua chegada, mas que ótimo em saber que isso foi rapidamente resolvido para você. No entanto, lamento sinceramente pelo atraso que você enfrentou com o serviço de quarto para o jantar. Entendo que esperar mais de 1 hora e 30 minutos por sua refeição é inaceitável, especialmente quando se está com fome. Irei abordar essa questão com nossa equipe para garantir que tais atrasos não ocorram no futuro. Por outro lado, é muito bom saber que você apreciou a qualidade de nossa comida e considerou o café da manhã incrível! É tudo feito com muito carinho! Agradeço seus gentis elogios e fico contente em saber que você consideraria se hospedar conosco novamente no futuro. Levamos todo o feedback a sério e utilizarei os seus como uma oportunidade para melhorar nossos serviços. Espero que volte em breve para uma experiência ainda melhor! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Good

Customer review rating 4.0/5

Elizabeth Business - Confirmed reviews ALL

Hotel staff is very efficient

Dear Elizabeth, Grand Mercure is thankful for your comments. Our team is happy to know that you had a pleasant stay with us, in your Brazilian home! We are looking forward to welcome you back soon! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

I like everything

Customer review rating 4.0/5

Thomas Business - Confirmed reviews ALL

Everything was Very Good

Dear Thomas, Grand Mercure is thankful for your comments. Our team is happy to know that you had a pleasant stay with us here, at your Brazilian home! We are looking forward to welcome you back soon and offer the stay you deserve, with everything 100/100! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Like be the staff

Customer review rating 5.0/5

Bridget B. Business - Confirmed reviews ALL

The location is great however the staff is always so nice and approachable

Dear Bridget, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback. I will share your comments with our team! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Lencina Customer Experience

Great staff and Service!!

TripAdvisor rating 5.0/5

asanders915 Business - TripAdvisor review

I stay at this hotel often for business. The staff is so professional, friendly and always helpful. The hotel restaurant offers great food and service. Must visit the coffee cafe, Tres Coracoes ask for Felipe or Ketlen, they are the best!! They make the best Latte!!

Hello, asanders915! It is a honor to know that you always stays with us and enjoy Três Corações and the Cipó restaurant! It is a pleasure to welcome you back. Thank you for your compliments to our team! Ketlen and Felipe will be very happy with your words. Hope to see you soon! Erick Franco Customer Experience Manager

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Other web-users rate our hotel

  • 335 reviews 9.7/10 Location
  • 746 reviews 7.1/10 Room
  • 879 reviews 8.6/10 Service
  • 24 reviews 7.1/10 WiFi
  • 399 reviews 9.2/10 Breakfast
  • 244 reviews 7.5/10 Cleanliness
  • 201 reviews 7.8/10 Food
  • 197 reviews 7/10 Vibe

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