Novotel Samator Surabaya Timur 4 stars

Customer review rating (ALL Rating) 4.5/5 1,027 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

Our accommodation(s)

Hotel location

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

GPS:-7.310807, 112.77313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,027 reviews

TripAdvisor Rating  5.0/5  1,502 reviews

Good Service Hotel

Customer review rating 5.0/5

Stefanus S. Business - Confirmed reviews ALL

Good stay & well located in east surabaya

Dear Stefanus S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay

Customer review rating 5.0/5

Hengky W. Business - Confirmed reviews ALL

Hotel is very comfortable

Dear Hengky W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay indeed

Customer review rating 4.0/5

Fauzan Business - Confirmed reviews ALL

Nice stay, previous breakfast was better compare with this stay, hopefully faster in check in process and keep it up

Dear Fauzan A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice room and ambiance

Dear Erika Annisha S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

Little Pirates Adventure experience unlike what was promoted

Customer review rating 4.5/5

Indriati W. Families - Confirmed reviews ALL

The stay was amazing! breakfast splendid! great location and so surrounding. BUT the "Little Pirates Adventure" package was not like what I saw on the social media promotion. got the toy (Thank you for this)only, but not the other add on; coloring and cookie decor activity like what I saw on social media. mothercare voucher that was included in the package also not receive yet until today (c/o 12 March 2024).

Dear Indriati W., Thank you for choosing Novotel Samator Surabaya Timur for your recent stay and for sharing your feedback. We are delighted to hear that you enjoyed the amazing stay, splendid breakfast, and our great location. We sincerely apologize for the discrepancies you encountered with the 'Little Pirates Adventure' package. Rest assured, we will look into this matter to ensure a more accurate representation in the future. Your comments are invaluable to us in our continuous efforts to enhance guest experiences. We appreciate your understanding and patience regarding the missing components of the package. We hope to welcome you back for an even better experience. Warm regards, David C. Kalalo General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 297 reviews 7.6/10 Location
  • 886 reviews 8.8/10 Room
  • 781 reviews 8.7/10 Service
  • 29 reviews 5.7/10 WiFi
  • 495 reviews 8.9/10 Cleanliness
  • 305 reviews 8.2/10 Breakfast
  • 291 reviews 8.8/10 Comfort
  • 260 reviews 8.9/10 Vibe

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