Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,068 reviews

Mercure Bristol Grand Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,068 reviews

TripAdvisor Rating  3.0/5  1,506 reviews

Great location and good price

TripAdvisor rating 4.0/5

vikrorkun Friends getaway - TripAdvisor review

Great location and very approachable and helpful staff. The place looks good and is clean. Thin walls and a lot of noise during weekends as a lot of people stay there due to its ideal location. Expensive bar and restaurant with questionable quality

Not 'Grand' at all

TripAdvisor rating 2.0/5

richgjy1e TripAdvisor review

Grand is the wrong name, there is nothing grand. The hotel has an air of shabbiness, our room was small and had the same air, the extractor fan in the bathroom did not work nor did the TV. One wall looked as if some liquid had run down it in rivulets, no wardrobe just a hanging space below which was the kettle and cups etc, no plug though, you had to move it to the bedside table to plug it in. Bar prices were astronomical. We had a tight schedule or would have demanded a different room, as it was we made do but will not go back there again. Only consolation was that the bed was comfortable.

Well located and good breakfast

Customer review rating 3.5/5

Stephen M. Friends - Confirmed reviews ALL

Rooms are small, bar ran out of beer, and cost for drink included a 10% service charge that was not pre notified

Hi Stephen, Thank you for your valuable feedback. We're thrilled you appreciated our convenient location and enjoyed the good breakfast on offer. It's great to hear that James made a positive impact during your stay; I'll be sure to pass on your kind words. Our team works hard to provide a cosy atmosphere at our Keepers Bar, and I apologise if we ran short on beer during your visit. Regarding the room size, we strive to be clear about our various room options, which range from compact to more spacious choices. For your next stay, perhaps one of our larger rooms might suit you better. We are sure we can deliver on a more enjoyable experience during your next stay. Best wishes, Mahesh, General Manager

Well located

Customer review rating 4.5/5

Paulo Business - Confirmed reviews ALL

It was a business travel and no doubt the location is the best, close to a lot of pubs and bars

Hello, Thanks for taking the time to share your experience with us. It's fantastic to hear that our prime location contributed positively to your business trip, and we're thrilled that you found the proximity to the local pubs and bars convenient. We're also over the moon to learn that you're very happy with your stay and that we're your preferred choice in Bristol – it's always our goal to be a home away from home for our guests. We can't wait to welcome you back for another splendid stay. Warm regards, Mahesh, General Manager

Don’t eat in the hotel

TripAdvisor rating 3.0/5

A8097YXkarenb TripAdvisor review

Travelling for business snd on my own , didn’t fancy eating on my own so decided to go for room service… well firstly used room phone to call room service 3 times no answer , so thought ok may be a problem so called the reception still no answer, resorted to phone from my personal phone and ring the hotel to place an order. Placed order for a pizza , came quite quickly but for £14.00 didn’t except a shop bought base with added topping , shocking . The ham was just generic what I call plastic hame with a sprinkle of cheese. And other topping looked great but the pizza was luke warm and like cardboard, but couldn’t complain as they were not answering the phone . ( I wonder why) apart from that hotel ok with good location

Hi Karen, Thank you for taking the time to review your stay with us. We're thrilled to hear you found our location to be spot-on for your needs; it's something we're quite proud of! Regarding your room service experience, we're genuinely sorry that it fell short of expectations. It's unusual for our team to miss calls, as we're committed to providing prompt service. We take pride in our Keepers Bar & Kitchen and its locally sourced ingredients, and we regret that the pizza didn't hit the mark on this occasion. Rest assured, we're all about serving up much more than 'cardboard' delights, and we'd love the chance to prove it to you. We hope to see you next time you are in Bristol. All the best, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,843 reviews 8.8/10 Location
  • 2,701 reviews 4.9/10 Room
  • 1,760 reviews 7.4/10 Service
  • 27 reviews 6.7/10 WiFi
  • 1,432 reviews 3.7/10 Comfort
  • 972 reviews 4.1/10 Cleanliness
  • 858 reviews 4.7/10 Amenities
  • 704 reviews 6/10 Breakfast

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