Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.7/5 7,789 reviews

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Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

23 

meeting rooms

From 1 to 730 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,789 reviews

TripAdvisor Rating  4.5/5  7,884 reviews

Certificate of excellence 2024

Well prepared and supportive stadd

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Early checkin was possible and staff were very supportive and helpful throughout the stay.

Dear Mr J. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We can see that you are not already a member of our loyalty program. Did you know that it is free to join, that members can save up to 10% on their stay and can enjoy a complimentary welcome drink every visit? We as well have a contest to win a dream stay at Fairmont Le Chateau Frontenac! To enroll you can click the link down below. It would be my pleasure to offer you the 5% discount members are entitled to on the room rate for this last visit and to compile your expenses on your new profile so you can already earn rewards points on your expenses ! Please reply to me with your new member number. https://bit.ly/3jf5830 We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Great Getaway

TripAdvisor rating 5.0/5

Bnp184 TripAdvisor review

My husband and I booked the Chateau Frontenac hotel for a 10 day getaway. We enjoyed the gold floor service everyday. We got to know the servers/hosts personally and they also offered suggestions on where to sightsee. We felt pampered and they knew our coffee preferences before we ordered. The maple lattes were delicious hot and iced. The hotel offered complimentary tours, wine tasting, mixology, and other experiences. By the time we checked out we felt like family and would definitely return again.

Good afternoon Bnp184 Thank you for this amazing review. We are glad this 10 days escapa was on top of your expectations. It is with pleasure and pride that we will share your comments with our amazing team on the Gold Floors. They will be pride and feel recognize of their amazing daily work. Cannot wait to welcome you back perhaps during winter time! It is a real wonderland here. Kindly, Esther Fortin

Excellent service

Customer review rating 5.0/5

Barbara W. Friends - Confirmed reviews ALL

Could not ask for better - Gold floor. Courteous and helpful staff!

Dear Ms W. We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Beautiful hotel and loved the Deluxe Room that was recently renovated!

Customer review rating 4.5/5

Wendy M. Families - Confirmed reviews ALL

I am a Travel Agent and was there to celebrate my Daughter's Birthday. When we checked in Benjamin greeted us and if you could pick a perfect employee to welcome someone to the Chateau Frontenac it is him! He is excellent at his job and so pleasant and calm! We had Dinner at Le Sam for my Daughter's Birthday and my only complaint was that our Server said they had no Birthday Candles left. My Daughter really wanted to blow out a candle on her Birthday and make a wish. After we went back to our room I could see how upset my Daughter was so I went back to the check in desk for Le Sam and Pierre from the Bar found me a candle. We ended up coming back to Bar 1608 for a drink and Pierre served us and brought a dessert to my Daughter with a candle in it and saved the day! Another great person working at the Chateau Frontenac. He was so nice to us! I will recommend the Chateau Frontenac to all my clients! Wendy M.

Dear Ms M. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. All the team is joined together to wish, again, happy anniversary to your daughter! It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. As of this candle issue, we want to assure you we shared your comments with the food and beverage management and will make sure their stock of candles is good. We can see that you are not already a member of our loyalty program. Did you know that it is free to join, that members can save up to 10% on their stay and can enjoy a complimentary welcome drink every visit? We as well have a contest to win a dream stay at Fairmont Le Chateau Frontenac! To enroll you can click the link down below. It would be my pleasure to offer you the 5% discount members are entitled to on the room rate for this last visit and to compile your expenses on your new profile so you can already earn rewards points on your expenses ! Please reply to me with your new member number. https://bit.ly/3jf5830 Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Good stay

Customer review rating 4.0/5

Hemant R. B. Business - Confirmed reviews ALL

Nice atmosphere and friendly/professional staffs

Dear Mr B. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As of the autorisation taken upon arrival, this procedure is to ensure a seamless departure and security reason. This procedure is standard from a Fairmont to another. Hope it answers the interrogation adequatly. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

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