Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,922 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 3,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,922 reviews

TripAdvisor Rating  5.0/5  2,511 reviews

Certificate of excellence 2023

Hugely enjoyable experience.

TripAdvisor rating 5.0/5

adrianmP7207PJ TripAdvisor review

Worth its ‘luxury hotel’ designation, Raffles Jakarta delivers everything one would expect in terms of facilities and comfort: but the service is what stands out, kind and attentive and very efficient. Good restaurant, the stylish ‘Writers’ Bar’ and convenient poolside cafe.

Dear Mr. Howard, Thank you for gracing us with your excellent feedback following your recent stay at Raffles Jakarta. We are delighted to hear that your experience with us was delightful and lived up to the expectations of a luxury hotel. At Raffles Jakarta, we take immense pride in providing our guests with a haven of comfort where every aspect of their stay exceeds their expectations. We truly appreciate your kind words regarding our facilities, including the stylish The Writers Bar, our poolside cafe, and the delectable dining options at our restaurant. We are thrilled that you found these amenities to your satisfaction and that they made your stay even more memorable. Moreover, it warms our hearts to learn that our service left a lasting impression on you. Our team members strive to ensure every guest feels valued, cared for and attended to with kindness and efficiency. Your recognition of their efforts is a testament to their dedication to providing exceptional guest experiences. At Raffles Jakarta, we consider our guests not just visitors but cherished extended family members. Your feedback fuels our commitment to excellence, and we are grateful for the opportunity to have hosted you. We eagerly await the pleasure of welcoming you back for another unforgettable experience at Raffles Jakarta, where the warmth of our hospitality awaits your return. Warm regards, Rhany Guest Experience Manager

Great attention to customer needs

TripAdvisor rating 5.0/5

Rissa C TripAdvisor review

This was one of my busiest trips but it was made very pleasant because the butler and team were very attentive to what I needed during my stay, even reminding me that I could prebook transportation and takeaway meals. I really appreciate all of that!

Dear Ms. Rissa, Thank you immensely for taking the time to share your recent experience at Raffles Jakarta on TripAdvisor. We are thrilled to hear that despite your busy trip, our team, especially our dedicated butler service, enhanced your stay with their exceptional attention to detail and proactive assistance. It brings us immense joy to know that we can anticipate your needs and provide you with a pleasant and comfortable experience throughout your time with us. Your kind words about our team's attentiveness and efforts to ensure your convenience, from offering transportation arrangements to takeaway meal options, truly warm our hearts. These personalized touches set us apart and create memorable experiences for valued guests like yourself. Raffles Jakarta is committed to providing exceptional service and ensuring every guest feels cared for and valued. Your feedback is a testament to our dedication, and we are incredibly grateful for your recognition. We sincerely appreciate your patronage and look forward to welcoming you back for another memorable stay shortly. Until then, please do not hesitate to contact us if there is anything else we can assist you with. Warm regards, Rhany Guest Experience Manager

Very good experience

TripAdvisor rating 5.0/5

natalia n TripAdvisor review

Attentive therapist Indah. Smells good. Good equipment. Friendly front office. Everything good. Member accor got 15% discount and resident. Will come back when i visit jakarta. Thank you Mba Indah. Delightful experience. See you again.

Dear Ms. Natalia, Thank you for sharing your delightful experience with us on TripAdvisor. It brings us immense joy to hear that you had an excellent experience during your recent visit to Raffles Jakarta. We are thrilled to learn that you enjoyed the attentive service provided by our therapist, Indah. We truly appreciate your kind words acknowledging her dedication to ensuring your comfort. We will pass along your compliments to her, as recognizing her efforts means the world to us. It's wonderful to know that you found our facilities well-equipped and that you were pleased with the friendly service from our front office team. We strive to create an environment where every guest feels welcomed and valued, and we are glad to have met your expectations in this regard. As an Accor member, we are pleased you could take advantage of the exclusive benefits, including the 15% discount on Spa Treatment. We look forward to welcoming you back on your next visit to Jakarta and providing another delightful experience. Thank you once again for choosing Raffles Jakarta. We look forward to having the pleasure of hosting you again soon. Warm regards, Rhany Guest Experience Manager

Fab’ hospitality, as always!

Customer review rating 5.0/5

Shekharr Business - Confirmed reviews ALL

Hosted an event at Raffles, flawless execution and support from the Banquet and F&B team. Stay is always a delight, the Raffles team goes above and beyond to make you feel comfortable.

Dear Mr. Shekhar, Thank you so much for choosing Raffles Jakarta as the venue for your recent event and for sharing your delightful feedback. We are thrilled to learn that your experience with us was exceptional. It brings us immense joy to hear that our Banquet and F&B teams flawlessly executed your event, ensuring its success and your utmost satisfaction. We take immense pride in providing flawless service and creating unforgettable experiences for our guests, and it is heartening to hear that our efforts were reflected in your stay. Your kind words about our team, especially Ako, truly mean the world to us. We will surely pass on your commendations to Ako and the rest of the team, who continuously strive to go above and beyond to make every guest feel at home. Your recommendation and positive feedback regarding our sustainable development initiatives and loyalty program are greatly appreciated. We are committed to upholding the highest standards of hospitality and sustainability in all aspects of our operations. Once again, thank you for choosing Raffles Jakarta. We eagerly await the opportunity to welcome you back for another delightful stay or event experience. Sincerely, Rhany Guest Experience Manager

Wee located

Customer review rating 5.0/5

Yaser A. S. Solo - Confirmed reviews ALL

Very nice clean and nice hotels very friendly staff , customer services are excellent , the verity of food is 👍

Dear Mr. Yaser Al s., Thank you for your glowing review of your recent stay at Raffles Jakarta! We are delighted that you found our hotel conveniently located and appreciated our clean facilities, friendly staff, and excellent customer service. Your kind words motivate us to continue delivering exceptional experiences to all our guests. It's wonderful that you enjoyed the variety and quality of our food offerings and the seamless booking experience through the Accor ALL App. We truly appreciate your perfect ratings across various stay aspects, from arrival to check-out. We are thrilled you had a fantastic experience as a valued Accor Live Limitless loyalty program member. Our top priority is ensuring that our loyal guests feel recognized and appreciated. We have taken note of your feedback regarding the in-room dining service and the bar's ambiance, and we will undoubtedly look into areas where we can further improve to meet and exceed your expectations. Thank you for choosing Raffles Jakarta. We eagerly anticipate the pleasure of welcoming you back for another exceptional stay soon. Sincerely, Rhany Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 269 reviews 9/10 Location
  • 745 reviews 9.4/10 Room
  • 1,221 reviews 9.6/10 Service
  • 454 reviews 8.9/10 Food
  • 339 reviews 9.3/10 Amenities
  • 313 reviews 8.8/10 Comfort
  • 295 reviews 9.7/10 Vibe
  • 255 reviews 8.8/10 Breakfast

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