Rixos The Palm Luxury Suite Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 824 reviews

Rixos The Palm Luxury Suite Collection - Image 1
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Rixos The Palm Luxury Suite Collection - Image 4
East Crescent Plot 40, Palm Jumeirah, 2 DUBAI, United Arab Emirates

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40, Palm Jumeirah
2 DUBAI
United Arab Emirates

GPS:25.12174, 55.153751

Telephone
Fax +971 423 1 05295

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  824 reviews

TripAdvisor Rating  5.0/5  9,708 reviews

Certificate of excellence 2024

Needs improvements to give a 5* experience

TripAdvisor rating 3.0/5

Bibbityboppity Couples - TripAdvisor review

In all honesty, I was a bit disappointed with this hotel. The rooms look tired and the dark wood furniture & floors are dated. I booked a premium sea view room and whilst we had a partial sea view, it was half obstructed by a building in front of our balcony. Housekeeping seemed fairly non existent - after 2 days I had to request that our room be cleaned and we have replacement towels as housekeeping hadn't serviced our room. We stayed for 5 nights but never had our bed linen changed and the bed was made terribly. Just not the level of service you expect at a 5* hotel. We didn't particularly enjoy the food, unfortunately, and it was more or less the same things every day for lunch and dinner. We did enjoy the Italian restaurant but the steak one was rubbish. The staff are very friendly, helpful & efficient.

Perfect 4 days

TripAdvisor rating 5.0/5

Karley S Families - TripAdvisor review

Perfect 4 days with my daughter for our birthdays. Reception were very helpful when we arrived at 6am and gave us a complimentary room to get a few hours sleep and shower before moving us to our room for our stay at the check in time of 3pm. We received cake, bubbles, happy birthday decs and a beautiful bouquet of flowers upon entering. We had a lovely room with sea view and did not find it noisy on level 4. The steak restaurant was outstanding. The buffet for breakfast and Bodrum for lunch were good. All staff we met were very friendly, helpful and efficient. You also get free access to Atlantis waterpark which unfortunately we had not realised and had purchased tickets before leaving the UK. We did take advantage of the free shuttle bus to the waterpark and back though. Bar1 staff were also amazing and on my daughter’s birthday provided cake and made a fuss of her which was lovely. Jet ski-ing was also very good you are taken by boat to where you can do motorised water sports and once finished we just had a 30 minute wait to be collected but was given water and chairs whilst we waited. All in all we had an amazing 4 days and look forward to returning in October.

Dear Karley S , We're delighted to hear that you and your daughter had a fantastic birthday celebration with us! It's wonderful to know that our team went above and beyond to make your stay special, from the complimentary room upon arrival to the birthday surprises in your room. We're glad you enjoyed the dining experiences, especially the outstanding steak restaurant, and that our staff provided excellent service throughout your stay. It's great that you were able to take advantage of the free access to the Atlantis waterpark and enjoyed the jet skiing experience. We can't wait to welcome you back in October for another amazing stay! Best regards , Rixos The Palm Management

Eclas is the best employee in Rixos The Palm Dubai

TripAdvisor rating 3.0/5

Trip26830450061 Families - TripAdvisor review

The hotel was bad, however the employees were very polite and friendly. Especially, I would like to emphasize the employee Eclas. he literally saved us from a taxi driver who wanted to cheat us for money, but thanks to Eclas we were left with money and in a good mood.

Dear Trip26830450061 , We apologize for the inconvenience you experienced during your stay, but we're glad to hear that our staff, especially Eclas, went above and beyond to assist you. Your safety and comfort are our top priorities, and we appreciate your recognition of our team's efforts. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. Best regards , Rixos The Palm Management

The best all-inclusive family luxury hotel

TripAdvisor rating 5.0/5

Venture29638551437 TripAdvisor review

This was the first time we have gone away with our kids, who are 4 and 7 to an all-inclusive hotel. The only problem with this hotel - is that it was so brilliant - I will find it hard to be happy going anywhere else. It was worth every penny. I didn't sit down for a moment beside the pool as there were so many fun things to do. The hotel, the staff, the kids club and the room was stunning. The restaurants were great. Not fine dining, but very very high quality and fresh grills for lunch or dinner if you want freshly cooked meals. Jurabek & Saika who helped us as the holiday assistants were brilliant - helping with everything from restaurant bookings, transfers and helping us find lost items from around the hotel. They were amazing. I can't recommend this hotel enough if you have family with kids under 10. When, I can only dream.. can I go back ??????????????????..............

Dear Venture29638551437 , We're thrilled to hear that you had such a wonderful experience at our hotel! It's fantastic to know that your first family vacation with us was a memorable one, and we're delighted that you enjoyed the amenities, staff, and services provided. Jurabek and Saika will be delighted to hear your kind words. We look forward to welcoming you back soon for another unforgettable stay! Best regards , Rixos The Palm Management

Not what was expected of this hotel brand and was left deflated...

TripAdvisor rating 3.0/5

Chris B TripAdvisor review

Dear Rixos Team, I am writing to share some feedback from our recent stay at your hotel, with the aim of contributing to the high standards expected of a five-star resort and ensuring future guests enjoy their experiences. Positives: - Arrival and Reception: We were very pleased with the warm reception we received upon our late arrival. The complimentary meal and the personal escort to our room were highly appreciated. - A La Carte Restaurants: The dining experiences at both the Steak and Italian restaurants were very good, marked by high-quality food and service. - Staff Responsiveness: I would like to commend Shanker for his consistently excellent service by the pool, and Shady from Guest Relations for the prompt offer of a room change, which, although we did not accept, was greatly appreciated. Areas for Improvement: - Room Maintenance: The room exhibited signs of wear and tear. A non-functional light fixture and the delayed response in resolving this issue were particularly disappointing. There were occasions when our calls to reception went unanswered. - Housekeeping: The cleaning times were inconveniently late, and the lack of a standard turn-down service was surprising for a five-star establishment. It appeared as though this service was deliberately omitted to reduce workload. - Pool Area: The service was generally good; however, inconsistencies in staff attendance marred our experience. Clearer communication about the removal of items from sunbeds and towel procedures would help alleviate guest frustration. Furthermore, it seems inappropriate that guests must collect and carry towels to the pool area themselves—a service which could be managed by staff to enhance guest comfort. - Buffet Restaurants: The buffet dining at A La Turca was average and offered limited daily variety. More concerning was the unsanitary handling of raw food by guests when taking food to the external grill area, posing a significant health risk. It also seemed that the buffet primarily catered to Eastern/Russian cuisines—could this be the case? Additionally, the cleanliness of restrooms near the buffet area requires more frequent attention. Turquoise also offered same style of cuisine along with a very limited daily menu change - We quickly became bored of the food. Also note this restaurant was very hot and the A/C appeared not to work correctly during our stay which made it very uncomfortable. - Bodrum Restaurant: The limited menu and subpar quality of the food were disappointing. The lack of variety could quickly lead to dining fatigue for guests frequenting this restaurant. - Entertainment: The evening entertainment could benefit from greater diversity and enhancement in quality. - Cleanliness: The overall cleanliness of the restrooms, especially near the main pool and restaurants, did not meet our expectations for a five-star hotel. These areas appeared to be neglected longer than one would expect, unlike the consistently well-maintained restrooms at Rixos Saadiyat Island. Comparison with Rixos Saadiyat Island: Our positive experiences at Rixos Saadiyat Island highlighted notable discrepancies in service levels between the two properties. Conclusion: I appreciate that maintaining consistent five-star service can be challenging and hope this feedback is received as constructive. Addressing these issues would significantly improve the overall guest experience at your hotel. Our aim is to support the Rixos team in upholding the exceptional standards your brand represents. Thank you for considering these observations.

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