Novotel Thalassa Le Touquet 4 stars

Customer review rating (ALL Rating) 4.3/5 3,589 reviews

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Front de Mer, BP 214, 62520 Le Touquet, France

Description

Hotel extras

  • Breathtaking sea views

  • Free access to the heated seawater swimming pool

  • Restaurant with fabulous sea view

  • Spa and Thalasso treatments, fitness

  • Two charging stations for Electra electric vehicles

Our accommodation(s)

Hotel location

Novotel Thalassa Le Touquet

Front de Mer, BP 214
62520 Le Touquet
France

GPS:50.51445, 1.57859

Telephone
Fax +33 3 21 09 85 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 45 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,589 reviews

TripAdvisor Rating  3.5/5  2,639 reviews

Enjoyable place to stay for a short break. Nice hotel in a good location.

Customer review rating 4.0/5

Terry C. Families - Confirmed reviews ALL

Air conditioning was not switched on and so the room was a little too stuffy when staying in the room at night. Very little tea and coffee available in the room and the supply of plastic cups, not crockery was a disappointment.

Good stay

Customer review rating 4.0/5

Dan Families - Confirmed reviews ALL

Friendly and helpful staff. Clean and comfortable rooms. Amazing food and views. Slightly disappointed in room facilities ie no sugar/milk

Dear Dan, We were delighted to have you staying with us. We thank you dearly for taking the time to write us a review following your recent stay and will use it to improve our service quality. See you soon in Le Touquet ! Guest Experience Team Thalassa Sea&Spa Le Touquet

Staff

Customer review rating 2.0/5

Harrie Families - Confirmed reviews ALL

Your hotel is well-appointed with a great pool. The sea view rooms are contemporary with amazing views whilst the dune side rooms a dark, damp and overlook the car park. The disparity between the two is significant. But the most disappointing part of our stay was your staff. The service was slow, our food was undercooked, we repeatedly asked for things that didn’t arrive and despite our best efforts to speak French, we were meet with hostility. It ruined all our eating experiences along with undercooked fish and cold soup. When we complained about this, we were told we weren’t entitled to compensation. We we spoke to the manager, we were offer a child’s meal for free. We were ordered from the restaurant at 10pm and told there was no icecream for the children. I cannot express how inconvenient and unwelcome we were made to feel. I have stayed here 5 times and found the staff unfriendly so historically, have not eaten in the hotel but did so this time for convenience. Never again.

Dear Guest, We thank you dearly for taking the time to write us a review following your recent stay at Novotel Thalassa Le Touquet. We apologize as your experience did not meet your expectations nor our standards. Your feedback is very important to us that is why during your stay our Food and Beverage Manager took the time to see you. He already took on some corrective actions towards the restaurant and we are working with our staff in order for that sort of situation to not happen again. Again, we are deeply sorry and we would be glad to welcome you another time, for you have a better experience. Best regards, Guest Experience Team Thalassa Sea and Spa Le Touquet

Excellent stay as always

Customer review rating 5.0/5

Charlie W. Families - Confirmed reviews ALL

Excellent stay. No criticisms whatsoever, other than my usual - it would be nice if there was a small ramp out onto the balcony in at least one of the wheelchair accessible rooms (e.g. 1262 or 1368), so that the balcony was also wheelchair accessible. It would not be difficult to do - I myself made a small wooden ramp which I bring every time - but I shouldn't really need to do this.

Dear Mr W., We thank you dearly for taking the time to wirte us a review following your stay at Novotel Thalassa Le Touquet. We are also very grateful to have you amongst our regular guest. It is always a pleasure to have you staying with us. Thank you for your constructive comment on the wooden ramp, we will take this into account to make your experience even better next time. See you soon in Le Touquet ! Best regards, Guest Experience Team - Thalassa Sea&Spa Le Touquet

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

excellent all round

Dear guest, thank you for your positive feedback on your recent stay with us. We are delighted to hear that you had an excellent experience overall. We look forward to welcoming you back soon. Best regards, Guest Experience Team - Thalassa Sea&Spa Le Touquet

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Other web-users rate our hotel

  • 737 reviews 8.6/10 Location
  • 1,402 reviews 7/10 Room
  • 1,341 reviews 7.8/10 Service
  • 14 reviews 2.4/10 WiFi
  • 686 reviews 4.8/10 Food
  • 467 reviews 7.3/10 Breakfast
  • 464 reviews 4.7/10 Comfort
  • 333 reviews 5.6/10 Amenities

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