Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.6/5 3,107 reviews

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Description

Hotel extras

  • Opposite Accor Arena & Parc de Bercy. Paris ctr 10 min. Disneyland 40 min!

  • Close to metro lines 14 and 6 (fast access to the main cultural venues)

  • 7 brightly lit rooms for all your events!

  • Rooms with reduced mobility available; Contact us directly to book!

  • A restaurant with terrace, homemade and seasonal cuisine  

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 Paris
France

GPS:48.838944, 2.380797

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Paris Bercy provides bistro cuisine in a friendly setting. Come and sample the menu prepared by our chef, Alexis Pinto, and his team. See you soon!

Book

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,107 reviews

TripAdvisor Rating  4.0/5  1,982 reviews

Bad Stay

Customer review rating 2.5/5

David C. Couples - Confirmed reviews ALL

An overnight party occurred in the ARENA Stadium at least up to 3am !!! 9 march 2024 As our room was facing to the entrance of the stadium, our sleep has been strongly disturbed by the noise of the people entering and/or leaving from the ARENA Stadium Next booking, according to ARENA Stadium Calendar, I will strongly reconsider my stay at this hotel For all the rest, it was perfect Room very confortable (except the external acoustic) / Excellent Welcome from the reception

Monsieur C, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the event at the ARENA Stadium. Please be assured that we prioritize our guests' comfort and will address this concern accordingly. We are delighted to hear that you found the room comfortable and received excellent service from our reception team. We hope to have the opportunity to welcome you back for a more peaceful stay. Sincerely, Richard LAINE Directeur / General Manager

Wonderful hotel and will definitely stay here again!

Customer review rating 5.0/5

Debbie F. M. U. Solo - Confirmed reviews ALL

I stayed 4 nights at this hotel, which I selected because it was located so close to the Accor Arena in Bercy (truly just a 2 minute walk), where I saw 2 Patrick Bruel concerts in March 2024. I traveled to Paris from the US, and my room was available before noon, which was much appreciated. The room was lovely, the hotel staff were all friendly and helpful, the restaurant food delicious, and there are lots of restaurants and shops right by the hotel. And right outside the hotel is the 6 and 14 Bercy Metro station, which made getting around Paris very easy.

Dear Mrs K We very much appreciate your comments regarding your stay at the Novotel Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard LAINE Directeur / General Manager

Manager being border line rude

Customer review rating 1.5/5

Jm Business - Confirmed reviews ALL

The staff forgot to return my ID when I checked out, and then blamed me for not looking after my own stuff when I asked for it back. More importantly while I gave them my details and they had agreed to return my ID (I was 4 subway stops away), they later changed their mind but didn't notify me. They instead left a message at my next hotel reception asking me to come pick it up myself. I called the Novotel back, convinced them to return my ID again and told them to call me directly for nay future communication. They agreed. Until they changed their mind AGAIN and AGAIN didn't even have the decency to call me directly but instead left another message at my hotel. I ended up having to send someone to pick up my ID where no apologies were even extended. When I spoke to the manager on the phone she almost accused me of lying by saying "that I was not showing good faith". To give a bit of perspective, I am the General Manager of PFL and we had booked more than 400 room nights this week between Novotel Bagnolet and Accor Bercy...

Dear Mr M Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It is truly regrettable to hear about the issues you encountered regarding the handling of your ID and the subsequent miscommunication. Rest assured that guest satisfaction is of utmost importance to us, and we are taking your comments very seriously. We will address this matter internally to prevent such occurrences in the future. Your feedback will be shared with our team to ensure we improve our service delivery. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Richard LAINE Directeur / General Manager

Good stay, good location.

Customer review rating 4.5/5

Thomas &. S. Families - Confirmed reviews ALL

Really nice Hotel With very good breakfast, we didn’t get to dinner so we can’t rate that. It smells nice all over the Hotel ( maybe a little too much ) and it’s clean and the rooms are good in size. The front desk was smiling and helpful. The only complaint we have is that we had until 12 before we had to leave the room and we even checked with front desk, but between 10-12 the cleaning came ( we had 2 rooms ) 4 times in one room and 3 times in the other room. Actually we even talked with them at the aisle so we are a bit puzzled. But all in all a really good stay!

Dear sir, Thank you for choosing Novotel Paris Centre Bercy for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a good stay and enjoyed our convenient location. We apologize for the inconvenience you experienced with the cleaning service. We have taken note of your feedback and will address this issue with our housekeeping team to ensure such occurrences are minimized in the future. Once again, we appreciate your feedback and thank you for your understanding. It was a pleasure to have you as our guest, and we hope to welcome you back to Novotel Paris Centre Bercy in the future. Sincerely, Richard LAINE Directeur / General Manager

Convenient luxury hotel near train station

Customer review rating 5.0/5

Mary H. T. Solo - Confirmed reviews ALL

Well located near train station for a day's rest between flight and train-- fabulous room and impressive modern bathroom. Helpful and friendly staff. I'd come again.

Dear Mrs T Thank you for taking the time and effort in reviewing us at Novotel Paris Centre Bercy, we are delighted to see we had met all your expectations during your time with us. We are thrilled that you found our hotel to your liking and that you would happily come back ! Kind regards, Richard LAINE Directeur / General Manager

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Other web-users rate our hotel

  • 1,483 reviews 9.4/10 Location
  • 1,943 reviews 7.7/10 Room
  • 2,055 reviews 9.1/10 Service
  • 12 reviews 9.5/10 WiFi
  • 1,126 reviews 9/10 Breakfast
  • 759 reviews 8.4/10 Cleanliness
  • 285 reviews 7.2/10 Amenities
  • 8 reviews 2/10 Wellness Area

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