Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,444 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,444 reviews

TripAdvisor Rating  4.0/5  1,570 reviews

Certificate of excellence 2023

Very Comfortable Hotel in Cologne

Customer review rating 4.5/5

Mr H. F. Solo - Confirmed reviews ALL

I had a very comfortable 4 night stay, the room was nice and spacious all the facilities were perfect. All staff were very good.

Dear Mr. F., Thank you for your positive review of your recent 4-night stay with us in Cologne. We're delighted to hear that you found your room spacious and comfortable and that all our facilities met your expectations. It's great to know that our staff provided excellent service throughout your stay and that they were helpful, even allowing you to check in a little earlier than scheduled. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Good stay

Customer review rating 4.0/5

Christos Couples - Confirmed reviews ALL

Good stay, the hotel is located 10-15 min walking distance from the old town. The breakfast had good variety and quality. The rooms are simple yet spacious.

Dear Mr. P., Thank you for your positive feedback! We're delighted to hear that you had a good stay and found our location convenient, being just a 10-15 minute walk from the old town. It's great to know that you enjoyed the variety and quality of our breakfast, and that our simple yet spacious rooms met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Superb location, safe and comfort stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The location is superb for exhibiton, the line #3 and #4 are right next to this hotel. And even is on the strike (yep, I was so lucky), it is still at a walking distance (about 25 minutes). Or you can still find a e-bike around. There are two REWEs in the same area so finding extra supplements is not an issues. For shopping street is about 10 minutes walk, so for relax and shopping is also a good choice. I will stay here for coming exhibitons.

Dear Mr. L., Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel's location superb, especially for exhibitions. We appreciate your understanding even during a strike, and we're glad it didn't hinder your access to the hotel. We're delighted that you found the location suitable for both business and leisure, with a shopping street just a short walk away. We look forward to hosting you for future exhibitions, and we appreciate your choice to stay with us. We strive to provide a safe, comfortable, and enjoyable experience for all our guests. Thank you again for your positive feedback! Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

good location

Customer review rating 4.5/5

Rajdeep J. Business - Confirmed reviews ALL

good

Dear Mr. j., Thank you for your feedback. We're glad to hear that you found the location good. We appreciate your suggestion regarding the availability of more vegetarian hot meals, and we will certainly take that into consideration to enhance our offerings. Your comments are valuable, and we will assess how we can provide better value for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back and provide an even more enjoyable experience during your next stay. Thank you for choosing our hotel. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Very bad aftercare

Customer review rating 1.0/5

Aimane Friends - Confirmed reviews ALL

I stayed in the hotel for 1 night with a friend of mine. Upon arrival everything was fine and we were even granted upgrades of the rooms to suites due to our Gold and Platinum status at All Accor. When checking out my friend payed for his room without informing me. When I checked out I payed the total remaining amount for both rooms. This means I over-payed since my friend already payed off his room. I am almost 1 month further and the hotel is hardly showing any assistance and urgency to solve this matter. Very disappointed about the bad communication with the hotel in order to resolve this issue.

Dear Mr. F., We sincerely apologize for the inconveniences caused by the billing issue during your stay. We deeply regret that your experience with us was not seamless, and we offer our most sincere apologies for any frustration you may have experienced, especially in the post-stay communication. We are relieved to hear that the matter has now been resolved. Your patience and understanding throughout this process are greatly appreciated. Please know that your feedback is invaluable to us, and we will take the necessary steps to prevent similar incidents in the future. Our utmost priority is to ensure that our guests have a pleasant stay, and we are truly sorry that we fell short of this commitment in your case. We hope you will consider giving us another opportunity to regain your trust, and we look forward to welcoming you back as our valued guest in the future. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,335 reviews 9.2/10 Location
  • 1,872 reviews 7.4/10 Room
  • 1,677 reviews 8.5/10 Service
  • 47 reviews 7.7/10 WiFi
  • 1,086 reviews 9.1/10 Breakfast
  • 854 reviews 6.8/10 Cleanliness

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