Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,611 reviews

Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 400 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,611 reviews

TripAdvisor Rating  4.0/5  5,242 reviews

Average Hotel

TripAdvisor rating 3.0/5

DoDanDan TripAdvisor review

I had an experience at Novotel Melbourne 270 Collins Street and I'd like to share my feedback about this hotel. Firstly, I found that the hotel is a bit dated compared to some other hotels in Melbourne. The overall feel is that the interior and facilities could use some updating to meet modern standards. Another issue I encountered was the check-in process being quite time-consuming. It seems that this process was not well-organized and efficient. The front desk staff also seemed unprepared for guests arriving, making the check-in process slower than necessary. Another regrettable point is that I faced an issue with payment. The staff charged my credit card twice, which required me to sort out this issue after checking out. This incident caused some inconvenience, and I hope the hotel will have a more accurate payment system to avoid such occurrences in the future. The afternoon reception and duty staff may require additional training to enhance their skills and efficiency. This could include training in customer service, check-in procedures, problem-solving, and payment processing. Providing targeted training can help improve their performance and ensure smoother operations during peak hours. By investing in training and development, the hotel can elevate the overall guest experience and address any issues encountered during check-in or other interactions with guests. Overall, Novotel Melbourne 270 Collins Street is a conveniently located hotel with potential but needs improvement in updating its physical facilities and refining operational procedures to enhance the guest experience. I hope that this feedback will be used to enhance the hotel's service quality in the future.

Location nwas perfect for my week of business

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall friendly and courteous staff

I have stayed here serveral time and was very disappointed this time

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Some of the staff at reception need to follow up on what they promise to do. Had to ask several times to have the roomed cleaned and the cleaning was a bit lax

Well located hotel in the heart of the city

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Love staying at Novotel Collins, which is located in the heart of the city! It is close to the shopping area and has great eating options.

Customer review rating 2.0/5

Darren D. Couples - Confirmed reviews ALL

Confusion over the fact that we had booked and paid for 3 nights, not 2. Staff member at desk uncooperative and made heaps of excuses but this took till our last day to be sorted out along with the intervention of Luxury escapes. Ver frustrating, spoke to reception 7 times without anything happening

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Other web-users rate our hotel

  • 2,364 reviews 9.2/10 Location
  • 3,098 reviews 6.2/10 Room
  • 2,907 reviews 7.7/10 Service
  • 68 reviews 3.3/10 WiFi
  • 1,051 reviews 6.2/10 Cleanliness
  • 789 reviews 7.9/10 Breakfast
  • 277 reviews 7.7/10 Bar

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