Mercure Lyon Centre Saxe Lafayette Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,739 reviews

Mercure Lyon Centre Saxe Lafayette Hotel - Image 1
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Description

Hotel extras

  • Heated indoor pool and fitness center

  • Restaurant open 7 days a week, offering homemade cuisine and room service

  • Private car park with valet parking (max. height 6 ft)

  • Near Lyon Part Dieu TGV station

  • Family rooms for 4 with 2 large double beds

Our accommodation(s)

Hotel location

Mercure Lyon Centre Saxe Lafayette Hotel

29 rue de Bonnel
69003 LYON
France

GPS:45.7617, 4.845861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Garage Restaurant

Nestled in a garage from the 1930s, the restaurant's seductive, modern décor is inspired by the automotive world. Enjoy seasonal dishes by a maître restaurateur, accompanied by a selection of great wines.

Book

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,739 reviews

TripAdvisor Rating  4.0/5  1,909 reviews

Certificate of excellence 2023

very good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

very comfortable room, very clean, swimming pool very clean

Deat Guest, We're delighted to hear that you had a very good stay with us! Ensuring that our guests have a comfortable and enjoyable experience is our top priority. We're thrilled that you found your room to be very comfortable and clean, and we take pride in maintaining high standards of cleanliness throughout our facilities, including the swimming pool. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another great stay in the future! Best regards, The Mercure Saxe Lafayette Team.

Excellent reception and very polite staff

Customer review rating 5.0/5

Hani A. Families - Confirmed reviews ALL

Excellent valet parking service from the hotel The rooms are spacious and clean

Cher Monsieur A, Merci beaucoup pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Nous accordons une grande importance à offrir un accueil chaleureux et un service de qualité à nos clients, et il est gratifiant de savoir que cela a été le cas pour vous. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Lyon. Cordialement, L'équipe du Mercure Saxe Lafayette.

top locatie

Customer review rating 4.5/5

Betty Families - Confirmed reviews ALL

warm bed

Dear K, Thank you sincerely for your positive review! We're delighted to hear that our location contributed to making your stay enjoyable. We're grateful for your choice to stay at Mercure Saxe Lafayette Hotel, and we hope to have the pleasure of welcoming you again very soon! Best regards, The Mercure Saxe Lafayette Team

Friendly and comfortable

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Friendly and attentive staff. Comfortable room. Excellent breakfast. Would highly recommend.

Horrible experience

Customer review rating 2.0/5

Louise V. B. Families - Confirmed reviews ALL

One of the rooms we were placed in, (wheelchair accessible, which made the shower very uncomfortable) had been smoked in. Housekeeping should have reported this and the room should definitely not have been assigned to a family with 3 young children. After a complaint we changed rooms. At the bar we ordered a mixed platter. The cheese was cold and the cold meat cuts consisted of unsmoked breakfast bacon. We were not allowed to have diner at our proposed time because there were no seats available. Several minutes later other guest were seated, also without a reservation. After a complaint we were also seated. Breakfast should have started at 6am, but the staff was not ready. Instead we received annoyed looks and when we were finally allowed to serve ourselves, I got pushed aside by a waitress because she wanted to put a serving spoon somewhere. She continued to behave absurdly by walking up to me to complain I spilled 2 grains of cereal in a clean bowl on the buffet table. She told me this was not acceptable for the other guest. While typing this I am again in shock that I was treated this way, and should have asked for her name. I will not be returning here, and I will not be recommending this hotel to anyone.

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Other web-users rate our hotel

  • 841 reviews 8.9/10 Location
  • 1,528 reviews 7.3/10 Room
  • 1,284 reviews 8.6/10 Service
  • 9 reviews 5.2/10 WiFi
  • 1,002 reviews 9.2/10 Breakfast
  • 956 reviews 8/10 Comfort
  • 451 reviews 7.7/10 Cleanliness
  • 293 reviews 3.8/10 Pool

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