Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,215 reviews

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Description

Hotel extras

  • Beautifully designed rooms by Pierre-Yves Rochon

  • The ALLSAFE label represents our cleanliness & prevention standards

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Unparalleled location within walking distance to London's best attractions

  • Grade II listed building with original features

Our accommodation(s)

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

WILD HONEY ST JAMES

Sofitel's Michelin-star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce.

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,215 reviews

TripAdvisor Rating  5.0/5  433 reviews

Certificate of excellence 2023

Great Place to stay in London

TripAdvisor rating 5.0/5

World_Travel_Guru101 TripAdvisor review

Service is excellent, Rooms are great & the Location is as good as it gets. Pret - Groceries - Theatres all located close by. Breakfast is also very good, although a tad bit $$$ Public transportation easily accessible within a few minutes walk.

London’s best hotel

TripAdvisor rating 5.0/5

jamescA3758BK TripAdvisor review

Having had a superb stay at Christmas I return for breakfast from time to time and catch up with the staff. It is simply the best hotel in London. The food is first class, the service impeccable and a wonderful atmosphere in peaceful surroundings. A special mention to Kritika and Ned who attend to everything. Many thanks. James Collins

Bonjour, We are thrilled to receive your complimentary remarks. It is heartwarming to know that you hold our hotel in such high regard, especially following your delightful experience over the Christmas period. Our commitment to providing first-class service and cuisine is unwavering, and we are pleased that this has resonated with you. Your special mention of Kritika and Ned is also greatly valued, and we will ensure that your kind words are passed on to them. Thank you once again for considering us the best hotel in London. It is our guests' satisfaction that drives our passion for excellence in hospitality at Sofitel London St James. We look forward to seeing you again soon. Warm regards and merci, Marie-Paule Nowlis, General Manager

Incredible friendly service

TripAdvisor rating 5.0/5

michaeldI5401JC TripAdvisor review

this place is exceptional service, how a hotel should be run. the rooms are typical london small. however the wonderful service makes up for it. We can not wait to return. Smallish rooms, however well appointed. Well worth a visit.In a great central location.

Bonjour, Thank you for taking the time to review your experience with us. It fills us with pride to hear that our commitment to exceptional service has resonated with you during your stay. Our team strives to exceed guest expectations and create memorable experiences. We have several options of rooms available including suites which you may find more comfortable in the future and we are delighted to know that our attention to detail contributed positively to the comfort of your stay. Furthermore, we are thrilled that our central location met your approval, providing the perfect base from which to explore the vibrant heart of the city. Thank you for choosing Sofitel London St James, and for recognizing the efforts of our dedicated team. We look forward to the pleasure of serving you again. We eagerly await the opportunity to welcome you back to Sofitel London St James. Warmest regards and merci, Marie-Paule Nowlis, General Manager

Great staff

Customer review rating 4.5/5

Brian M. Couples - Confirmed reviews ALL

The Sofitel is our go-to in London. Perfect location and incredible staff, from the Concierge Desk to Housekeeping. We really liked our room this recent stay, though we’ve had others we’ve liked even more. That’s the only reason I didn’t give it a 10. Oh and I love the lobby.

Dear Mr M., We very much appreciate your comments regarding your recent stay with us at Sofitel London St James and we truly value your loyalty. It is always a pleasure to receive positive feedback about the team in particular and your wonderful comments will be shared with them all. I have no doubt this will serve as an encouragement to everyone as we strive to continuously improve the quality of our services. I am also glad to hear that you enjoyed the luxury room, due to the historical nature of the building the rooms do vary in shape and size and whilst we cannot guarantee the same every time we will certainly make a note of your preference for your previous rooms whenever possible. Thank you again for sharing your experience, and we hope to have the chance to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Home away Home in London

Customer review rating 5.0/5

Emma M. Families - Confirmed reviews ALL

Every time I visit London, I stay in this hotel. 1. The location : To the east, there is walking distance to London's fantastic entertainment area are such as / West End/ Soho/ Regent Street etc. At the same time, the road in front the hotel is not too crowed. Cross the St Jame's park, you may reach the other Landmark such as Westminster Abbey, Parliament Building and Big Ben. 2. The French style hospitality : the staffs are nice helpful and the food from Wild Honey is perfect . Still my only choice when stay in London

Dear Mrs V., We are truly grateful for your feedback following your recent stay at Sofitel London St James, and we deeply value your loyalty. Receiving positive feedback is always a delight, especially knowing that Adlea and Mathijs were able to assist you in retrieving your missing item. However, we were disheartened to learn about your disappointment regarding certain design aspects of your room. Your insights are invaluable to us as we are committed to constant improvement. Thank you once more for sharing your experience with us and we look forward to welcoming you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 878 reviews 9.9/10 Location
  • 991 reviews 8.5/10 Room
  • 1,702 reviews 9.5/10 Service
  • 9 reviews 7.4/10 WiFi
  • 391 reviews 8/10 Comfort
  • 369 reviews 8.8/10 Breakfast
  • 318 reviews 9.4/10 Vibe
  • 309 reviews 8.1/10 Food

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