Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.1/5 1,808 reviews

Novotel London Greenwich - Image 1
Novotel London Greenwich - Image 2
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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 92 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,808 reviews

TripAdvisor Rating  4.0/5  2,713 reviews

Excellent location

Customer review rating 4.0/5

Jenn B. Families - Confirmed reviews ALL

Excellent stay, staff couldn't do more for you One disappointment was the rooms didn't appear to have working air conditioning

Dear Paul H., Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent location and that our staff provided exceptional service throughout your stay. However, we're sorry to hear about the issue with the air conditioning in your room. Our team is dedicated to ensuring all amenities are in working order, and we appreciate you bringing this to our attention. Rest assured, we'll look into this matter promptly to ensure it's resolved for future guests. We hope to welcome you back for an even more comfortable stay in the future! Kind regards Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Awesome customer service!

TripAdvisor rating 5.0/5

Nathan T TripAdvisor review

Nitrice was awesome! Very helpful and friendly. Would gladly stay again. Very clean and lovely place. Good food recommendations!

Dear Guest, Thank you for your fantastic review! We're thrilled to hear that Nitrice provided you with awesome customer service during your stay. Providing helpful and friendly service is our priority, and we're delighted that Nitrice made a positive impression on you. It's great to know that you found our hotel very clean and lovely, and that you appreciated the food recommendations. We're glad to hear that you would gladly stay with us again! We'll be sure to pass along your kind words to Nitrice and the rest of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Kind regards, Bimla Gurung Rooms Division Manager

Good not great experience

Customer review rating 3.5/5

Elizabeth H. Solo - Confirmed reviews ALL

A few odd things I noticed, overall a lovely stay though No sink in the separate toilet, have to walk around to the bathroom to wash hands. Odd and unhygienic design…? Complimentary Gin and tonic which was lovely but couldn’t open the tonic bottles. No cutlery in the room and no bottle opener. After ringing reception to enquire, and some mixed messages from staff, I had the bottles opened at the bar. A shame such a nice thoughtful gesture ended up being complicated. Why not supply screw top bottles! No bins in toilet or bathroom. As a female that would be appreciated.

Dear Elizabeth H., Thank you for taking the time to share your feedback with us. We're glad to hear that overall you enjoyed your stay, but we're sorry to learn about the aspects that fell short of your expectations. We appreciate your insights regarding the design of the separate toilet and the absence of a sink, as well as the challenges you faced with the complimentary Gin and tonic. Your feedback is invaluable as we continuously strive to improve our guests' experience. Rest assured, we have taken note of your suggestions regarding the provision of cutlery, bottle openers, and bins in the room, particularly for the convenience of our female guests. We apologize for any inconvenience you experienced in this regard. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Warm regards, Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Partly good, partly underwhelming

Customer review rating 3.0/5

Simon O. Families - Confirmed reviews ALL

The hotel is well located and the foyer is stylish and welcoming. But the room was underwhelming and tatty in the bathroom. The extra bed was uneven so that made it hard to get to sleep. Friendly and helpful staff, sauna is a good addition. Extra charge for our dog was steep considering how clean we are and much the room needed updating.

Dear guest , Thank you for sharing your detailed review with us. We're pleased to hear that you found our hotel's location convenient and that you enjoyed the stylish and welcoming ambiance of our foyer. However, we are truly sorry to learn that your experience with the room fell short of your expectations. We apologize for any inconvenience caused by the condition of the bathroom and the unevenness of the extra bed. Maintaining the comfort and satisfaction of our guests is our top priority, and we will address these issues promptly to ensure that they do not recur. We appreciate your kind words about our friendly and helpful staff and are glad to hear that you enjoyed the sauna facility. Your feedback regarding the extra charge for pets is noted, and we will review our policies to ensure fairness and transparency for all guests. Please accept our sincerest apologies for any shortcomings during your stay. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If you have any further concerns or questions, please feel free to reach out to us directly. Kind regards Novotel Greenwich

Excellent service, nice stay

TripAdvisor rating 5.0/5

Stephan C TripAdvisor review

We had a very warm welcome with some sweets and fruit in our room. The service was always very friendly. The dinner in the restaurant was excellent especially the service. We had a very nice stay. Gym was well equipped. We will probably come back again.

Dear Stephanc230, Thank you for sharing your positive experience! We're delighted to hear that you had a very warm welcome upon arrival and enjoyed the thoughtful touch of sweets and fruit in your room. It's great to know that you found our service to be consistently friendly and that you had an excellent dining experience in our restaurant, with special mention to the service. We're glad that you found our gym well-equipped and that you had a very nice stay overall. We appreciate your feedback and would be honored to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Kind regards, Bimla Gurung Rooms Division Manager

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Other web-users rate our hotel

  • 1,499 reviews 9.2/10 Location
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  • 1,511 reviews 8.1/10 Service
  • 34 reviews 6.7/10 WiFi
  • 933 reviews 4.5/10 Cleanliness
  • 855 reviews 8.3/10 Breakfast

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