Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,395 reviews

Novotel London Excel - Image 1
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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 80 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,395 reviews

TripAdvisor Rating  4.0/5  3,318 reviews

Certificate of excellence 2024

Great place

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

just stayed one night after flying into City Airport (£10 taxi), lovely hotel and gyn has fantastic views.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’Google’’. Here is the link; https://www.google.co.uk/travel/hotels/entity/ChkIhc-6yJ6CxtvEARoML2cvMTFjZmRnOHdxEAE/reviews?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaIAoCGgASGhIUCgcI6A8QBRgFEgcI6A8QBRgGGAEyAhAAKgkKBToDR0JQGgA Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Anniversary stay

Customer review rating 5.0/5

Mr&mrs G. Couples - Confirmed reviews ALL

Lovely new hotel allocated close to xL/02 tube station walking distance Hotel staff so friendly

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’Google’’. Here is the link; https://www.google.co.uk/travel/hotels/entity/ChkIhc-6yJ6CxtvEARoML2cvMTFjZmRnOHdxEAE/reviews?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaIAoCGgASGhIUCgcI6A8QBRgFEgcI6A8QBRgGGAEyAhAAKgkKBToDR0JQGgA Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

The noise really spoiled it for me

TripAdvisor rating 2.0/5

barkerthedog Business - TripAdvisor review

I had been really quite impressed by this hotel - especially for the space it offered for a London hotel. The room itself was good - there was a 3/4 bath as well as shower and even separate loo. There's an ironing board and iron in the room and hairdryer plus a sink that you could bath a toddler in! The small fridge is a bonus too. What totally spoilt it for me was the odd and very loud noises I assume were issuing from whatever the building services were located adjacent to the room. A mix of regular thuds, bangs, clangs, clanks and then something like someone using a pressure washer on a metal garage door. This seemed to only stop from between 2.00am and 5.30am. I found it impossible to sleep through. This wasn't 'noisy neighbours' or plane noise as some on here have reported but something happening as part of the 'workings of the hotel'. Perhaps they were tumble drying rocks in the room next to me?? I was going to talk to staff on my exit but I had someone to meet and there was a queue at reception, so I didn't get the chance. I was booked into room 201 for two nights and perhaps if I had been in any other room in the hotel it may be tolerable, so I would very much avoid that room and perhaps ask for a quiet location in the hotel. It's super handy for Excel where I was working at a trade fair. The transport links into London are now good too. Breakfast had a lot of choice but needs more staff and someone to clean and service the coffee machine. Views across the docks and to O2 are exceptional.

Hi barkerthedog, I hope you're well. I wanted to apologize for the noise disruption you experienced during your stay in Room 201. It's regrettable that this overshadowed your otherwise positive impressions of our hotel. Your feedback is valuable, and I assure you we're investigating the source of the noise to prevent similar occurrences in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay. If you have any further concerns, please feel free to reach out to me directly at aurelija.revuckaite@accor.com Best regards, Aurelija Revuckaite Guest Experience Manager

Great stay and location for O2 and access to central London

Customer review rating 4.5/5

Teresa Friends - Confirmed reviews ALL

Check in easy and allowed early check in as room available for guests in second room on following day. Breakfast fabulous. Would have appreciated later night food service for hot food ie pizza after 21.45.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’Google’’. Here is the link; https://www.google.co.uk/travel/hotels/entity/ChkIhc-6yJ6CxtvEARoML2cvMTFjZmRnOHdxEAE/reviews?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaIAoCGgASGhIUCgcI6A8QBRgFEgcI6A8QBRgGGAEyAhAAKgkKBToDR0JQGgA Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Great hotel for Excel

Customer review rating 5.0/5

Samantha B. Business - Confirmed reviews ALL

Upgrade on arrival, very pleasant staff and a great stay in a well appointed room

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon!

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Other web-users rate our hotel

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  • 41 reviews 5.4/10 WiFi
  • 771 reviews 6.1/10 Cleanliness
  • 635 reviews 6.7/10 Breakfast
  • 371 reviews 5.3/10 Food
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