Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 10,217 reviews

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Description

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

Hotel location

Novotel Auckland Airport

Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

THIRTEEN50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 315 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  10,217 reviews

TripAdvisor Rating  4.5/5  5,529 reviews

Certificate of excellence 2023

Great location

Customer review rating 5.0/5

No N. Solo - Confirmed reviews ALL

Desk staff extremely helpful and friendly.

Dear Glenis, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Great right opposite International Airport

Customer review rating 4.0/5

David Couples - Confirmed reviews ALL

Great stay, but getting a taxi or uber is a nightmare.

Dear David, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Just satisfied

Customer review rating 3.5/5

Averil W. Families - Confirmed reviews ALL

Room was lovely, clean & comfortable but extremely disappointed to find my breakfast order still in my door in the morning, so did not receive it, annoyed as I had an early flight.

Dear Averil, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. We apologise your breakfast order was not processed for you -this is most disappointing. I will investigate this with our staff and ensure our staff are reminded of our evening processes to ensure quality service for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Well located

Customer review rating 5.0/5

Jackie K. Couples - Confirmed reviews ALL

Excellent staff and service

Dear Jacqueline, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Not bad

Customer review rating 4.0/5

Shirley W. Solo - Confirmed reviews ALL

My biggest complaint is I would’ve liked a statement of my account. What I’ve been charged for for my two nights stay at the hotel. Also I would like to know when I will return the hundred dollars for the room deposit. I would’ve thought these accounts seem were on computer these days would’ve been done and leaving the hotel. Can you please fix this and get me my account? I’m mad about this.

Dear Shirley, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. Apologies you hadn't received the details requested. I have sent the invoice on a seperate email as recorded in your reservation - AN… Regarding your $100 bond, this was processed back to you during your check out process. Please, may I ask if you contact your bank to follow up on your monies as sometimes it does take up to ten business days dependent on the financial institution you are with. In the meantime, I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport AN…

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Other web-users rate our hotel

  • 3,224 reviews 9.2/10 Location
  • 4,760 reviews 8.7/10 Room
  • 4,706 reviews 8.1/10 Service
  • 55 reviews 7.9/10 WiFi
  • 2,239 reviews 8.6/10 Comfort
  • 2,174 reviews 5.8/10 Food
  • 1,183 reviews 9/10 Cleanliness
  • 915 reviews 4/10 Value

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