Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 476 reviews

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Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 25 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  476 reviews

TripAdvisor Rating  3.5/5  91 reviews

Unhappy with room, customer service good

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Room was I'm a terrible location, no sound proofing and room rattledS cars went by. Wifi internet did not work.

Average

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Staff helpful when needed. Couldn't get in to room on last day as cards didn't work. Manager had to change battery on the door locking system but got this fixed within ten mins. Room was a little tired. Noisy location on junction of two busy streets. Not hotels fault, if I d have known the city/area I'd have booked elsewhere based on location. Fridge in room clunked after every cooling cycle which kept waking the kids up. However, the beds were comfortable for when we needed the room.

Location is perfect.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Will definitely return, the only cons were ; booking over the phone, the lady had almost no understanding of English, and breakfast on the Friday (7:50 am) very little food out and what was was cold, on the Saturday it was very good breakfast.

Meh stay

Customer review rating 1.5/5

Kirk S. Families - Confirmed reviews ALL

We had a room for 4. There were 3 seats at the table. Only about 5 coat hangers. No tea towels for the kitchen. There were only 2 spoons. All the 3 doors squeaked. Floors never swept? Or if they were wasnt done properly. Anything above a cleaners height of 5'1 wasn't dusted or cleaned, including lift mirrors. When speaking to staff seemed like it was mind blowing that we needed an extra chair for the room.

Well located

Customer review rating 4.0/5

W. Families - Confirmed reviews ALL

Loved the location, very central to everything, clean and comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. The below mentioned points are well noted and will be pseed on to the relevant departments for improvement. We hope to see you again very soon. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 325 reviews 8.9/10 Location
  • 484 reviews 6.3/10 Room
  • 410 reviews 7.7/10 Service
  • 40 reviews 3.2/10 WiFi
  • 231 reviews 4.7/10 Cleanliness
  • 91 reviews 7.2/10 Vibe
  • 84 reviews 6.4/10 Breakfast

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