Mercure Poitiers Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,272 reviews

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Description

Hotel extras

Use the cozy meeting room for your work seminars (max. 19 people) and enjoy the Les Archives restaurant with food and menu options to fit around your meetings,

Our accommodation(s)

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000 POITIERS
France

GPS:46.583024, 0.339759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LES ARCHIVES

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 19 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,272 reviews

TripAdvisor Rating  4.5/5  844 reviews

Certificate of excellence 2023

Good stay great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent

Gorgeous hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The rooms are beautiful and the service is perfect.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

FANTASTIC 6* EXPERIENCE

Customer review rating 5.0/5

Mark N. G. Couples - Confirmed reviews ALL

I am a Silver level ALL member so my wife and I are regular Accor visitors. We wanted to spend a relaxing and romantic pre-Christmas short-break away from home - our stay at the Hotel Mercure proved to be the absolute foundation of a fantastic weekend. Our duplex room (412) was A - MAZE - ZING!! The layout was unique, the facilities superb and the bed was 'beyond comfortable'. However, what really made our stay exceptional was the personality, the charm and the professionalism of the staff who worked hard to make our stay memorable. Not only were the folk we encountered in housekeeping, reception, bar and restaurant outstanding at what they did - they exuded an enjoyment in their role. This reflects wonderfully not only on the quality of those individuals, but more emphatically, on the quality of the leadership team and the culture they generate and maintain across the hotel. As brand and customer experience expert for more than 30 years, I was very, very impressed. I would summarise our stay with you as "a 6 star customer experience from a designated "4 star" hotel!"

Dear MARK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. Your comments are much more pleasant that we can expect. I will share it with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with all these beautiful words, and we hope your next visit will be as pleasant as the previous one. We wish you a merry Christmas and all our best for this new year. Sincerely,

Excellent service. Great location

Customer review rating 5.0/5

Jean P. P. Families - Confirmed reviews ALL

The staff is amazing and better than in some 5-star hotels!

ok for a short stay

Customer review rating 2.0/5

Valeria Couples - Confirmed reviews ALL

The personnel is excellent and very kind, the location is also very convenient and central. The room was ground floor, with an unusual setting: the shower next to the window; the sink is also near the window, on the other side with respect to the toilet, with two steps. This seems very inconvenient for whoever washes hands after the toilet (hopefully everyone!), in particular in the dark during the night. The restaurant is beautiful but it leaves little space and no main hall unless you are having dinner. Overall a bit disappointing for a 4 star hotel.

Dear VALERIA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take into account your comments on the layout of the room visited, this was a choice of the architect when creating the hotel more than 11 years ago. Please note that we have other types of rooms where you do not find this constraint. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 368 reviews 9.1/10 Location
  • 501 reviews 7.1/10 Room
  • 651 reviews 9.3/10 Service
  • 222 reviews 7.5/10 Breakfast
  • 214 reviews 9.1/10 Vibe
  • 193 reviews 6.4/10 Comfort
  • 185 reviews 7.5/10 Amenities
  • 78 reviews 7.8/10 Cleanliness

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