Novotel Goa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,056 reviews

Novotel Goa Resort & Spa - Image 1
Novotel Goa Resort & Spa - Image 2
Novotel Goa Resort & Spa - Image 3
Novotel Goa Resort & Spa - Image 4
Pinto Waddo, Off Candolim Road, Candolim, Bardez, 403515 GOA, India

Description

Hotel extras

  • A 4 minute drive to Candolim Beach. Close to Baga, Calangute, & Sinquerim, Beach.

  • Supervised kids play area, motion gaming, signature play table, sports hub & family activities

  • Learn to prepare popular Goan dishes with our culinary gurus at the Goan cooking class.

  • 7800 sq. ft. pillarless ballroom, dedicated events team that offer unprecedented theme breaks.

  • Rejuvenate at New York's renowned Warren Tricomi Salon & Spa with Goa's only Turkish hammam

Our accommodation(s)

Hotel location

Novotel Goa Resort & Spa

Pinto Waddo, Off Candolim Road, Candolim, Bardez
403515 GOA
India

GPS:15.520575, 73.769631

Telephone
Fax +91 832 711 2425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The Food Exchange is a modern, all day dining restaurant with an alfresco kitchen overlooking the green paddy fields. A multi-cuisine menu cooked in unique styles in individual show kitchens allowing guests to have direct interactions with chefs.

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,056 reviews

TripAdvisor Rating  4.5/5  3,711 reviews

Met expectation

TripAdvisor rating 5.0/5

Maps47416422281 TripAdvisor review

The stay was good, overall good experience, ac gave a little problem from the second day, although help desk attended the issue, however the cooling did not expectation. The food would need some changes. The service was over all meeting expectation. The taste of the food can be looked into

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Changing room of pool could have been improved. Side wall of the pool was not that great. rest was good

Dear Anand M., We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ranju Singh General Manager

Not kept well

Customer review rating 1.0/5

Hardik S. Families - Confirmed reviews ALL

The rooms need uplift and restoration. Smell very bad

Dear Hardik S., Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager

Review of Novotel Spa and Resort, Candolim, Goa (Stay: April 3-6, 2024)

TripAdvisor rating 2.0/5

Himal S Families - TripAdvisor review

Review of Novotel Spa and Resort, Candolim, Goa (Stay: April 3-6, 2024) Rating: ⭐⭐ (2/5) My recent stay at the Novotel Spa and Resort in Candolim, Goa, was far from the relaxing getaway I had anticipated. My family and I encountered a series of disappointments that marred our experience right from the beginning. Accommodation Mismanagement: Despite booking two rooms well in advance with a request for them to be close to each other, we were initially assigned rooms on different floors. This oversight required additional arrangements to rectify, causing an unnecessary inconvenience. Dining Disappointment: Our first meal at the resort's restaurant on April 3 was a frustrating experience. The staff, particularly Shailendra, lacked professionalism in their service. Recommendations for food were not only poorly made but resulted in an excessive wait time exceeding an hour. The situation escalated when Mr. Prasanjit, presumably the manager, approached us with a dismissive inquiry about whether we were "waiting for something," completely oblivious to the delay we were experiencing. Unprofessional Staff: The general attitude of the staff, both at the restaurant and the swimming pool area, was noticeably unprofessional. The conduct and communication skills of the personnel were disappointing. A particularly concerning observation was the apparent discrimination in treatment between Indian and foreign tourists, especially noticeable in how different types of towels were distributed at the pool. Request for Improvement: It is imperative for the management of Novotel to address these issues seriously. The quality of service should not only be a priority at the front desk but should be consistent throughout all areas of the hotel, under the supervision of trained and professional staff. Conclusion: Our stay at Novotel Spa and Resort in Candolim was undermined by a series of service failures and unprofessional conduct by the staff. While the physical amenities of the resort may meet expectations, the quality of service profoundly impacts the overall experience. I hope that the management will take these concerns seriously and implement necessary improvements to better serve their guests in the future.

Average

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms looked old. Doesnt feel like a 5 star

Dear Murtuza S., Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager

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Other web-users rate our hotel

  • 436 reviews 9.1/10 Location
  • 794 reviews 6.7/10 Room
  • 1,459 reviews 8.5/10 Service
  • 6 reviews 7.1/10 WiFi
  • 318 reviews 8.5/10 Breakfast
  • 316 reviews 8.8/10 Pool
  • 309 reviews 6.1/10 Cleanliness
  • 240 reviews 5.1/10 Comfort

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