Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.4/5 415 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 150-rooms Novotel Pekanbaru features an All Day Dining restaurant, Lounge Bars, Swimming Pool, Fitness Centre, Spa, Function Rooms and Grand Ballroom.

Our accommodation(s)

Hotel location

Novotel Pekanbaru

JALAN RIAU NO. 59
28154 PEKANBARU
Indonesia

GPS:0.535251, 101.428553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Non contractual photo

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 1,500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  415 reviews

TripAdvisor Rating  4.5/5  319 reviews

good hospitality but a little bit careless at food

Customer review rating 4.0/5

Fizan Business - Confirmed reviews ALL

early check-in service should be recognized as goo hospitality, but unfortunately i found long hair at fried noodle. there is no apology from the resto team.

Dear Ahlul Hafizan R., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Needs to improve

Customer review rating 2.5/5

Sr Business - Confirmed reviews ALL

Stayed many times - Internet in the room again often does not work . Food ordered again comes cold and takes too long .

Good stay

Customer review rating 3.5/5

Andre Business - Confirmed reviews ALL

The stay didnt start okay. Front desk attendants didn’t greet me. But the room was nice. I love the refillable water bottle. Making an impact in combating single use plastic.

Dear Mr. Andre Y., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Return guess

Customer review rating 4.0/5

Si R. T. Business - Confirmed reviews ALL

Improved better

Dear Mr. Selamat N., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, this very important for us and thank you you always choosing us for your stay and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Good stay

Customer review rating 4.0/5

Agnes Business - Confirmed reviews ALL

This is one of my good stay in Accor group

Dear Ms. Agnes Liana S., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that some experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 138 reviews 9.6/10 Location
  • 243 reviews 7.6/10 Room
  • 241 reviews 8.8/10 Service
  • 15 reviews 5.6/10 WiFi
  • 152 reviews 8.8/10 Food
  • 149 reviews 7.6/10 Cleanliness
  • 96 reviews 8.6/10 Breakfast
  • 89 reviews 5.4/10 Comfort

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