Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,479 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,479 reviews

TripAdvisor Rating  5.0/5  1,763 reviews

Certificate of excellence 2023

Good Stay overall. Some issues with Water Pressure in shower.

Customer review rating 4.0/5

Paul G. Business - Confirmed reviews ALL

Always a great stay. For some reason I continue to not get my points added for each stay. The last time I received points was last September. I have made at least 6 trips to the same hotel since then. Also, for some reason, the water pressure on the 25th floor was very poor. I did not say anything to the hotel because I figured I was taking the shower at peak usage time in the morning.

Dear PAUL G., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Mexico City Reforma, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jany Vega Guest Experience Manager

In the right spot rooms very comfortable

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoy it

Dear Hortensia Carrasco A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Extraordinary hospitality on all fronts!

Customer review rating 5.0/5

Tom J. &. A. B. Business - Confirmed reviews ALL

We have stayed at many Sofitel accommodations throughout the world (Paris, London, New York, etc.) and the experience at Mexico City Reforma exceeded all expectations. Our stay was absolutely exceptional and every member of the hotel's team should be praised for their outstanding professionalism, warmth and welcoming personalities. We will remember our visit as a high point and look forward to returning at some point in the near future.

Dear Tom J. & Anne-Marie B., What a pleasure it is to hear from such seasoned travelers like yourselves! We're absolutely thrilled that your experience at Sofitel Mexico City Reforma exceeded your expectations and stands out among your stays at our properties worldwide. Our team takes great pride in delivering exceptional hospitality, and it's heartening to know that their professionalism, warmth, and welcoming personalities left such a positive impression on you. Your kind words truly serve as a testament to their dedication and hard work. We're delighted that your visit with us was a high point, and we can't wait to welcome you back for another extraordinary stay in the near future. Until then, safe travels and warm regards from all of us here at Sofitel Mexico City Reforma! Sincerely, Jany Vega Guest Experience Manager

Good and confortable stay, very polite staff

Customer review rating 4.5/5

Paola C. Business - Confirmed reviews ALL

I enjoyed everything a lot, room with a nice view, great bed and shower.

Dear PAOLA C. MIJARES, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

EXCELENT SERVICE

Customer review rating 5.0/5

Laura N. S. V. Business - Confirmed reviews ALL

The service, the food, everything was amazing!

Dear LAURA S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 697 reviews 9.7/10 Location
  • 1,122 reviews 9.2/10 Room
  • 2,098 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.8/10 Amenities
  • 466 reviews 8.4/10 Food
  • 460 reviews 9.4/10 Vibe
  • 226 reviews 7.8/10 Comfort

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