Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,261 reviews

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Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking available using dedicated parking spaces with Airport parking

Our accommodation(s)

Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,261 reviews

TripAdvisor Rating  4.5/5  214 reviews

Certificate of excellence 2024

Nice room, staff service could be improved

Customer review rating 3.0/5

Md Couples - Confirmed reviews ALL

3 staff members all not serving but still took nearly 10mins to get served and a drink. Busy charging devices and talking. Had to go and ask again to be served. Then when looking to settle a bill, had similar problems and took my vouchers, but still charged for drinks. Earliest booking at restaurant was 9pm so ended up getting room service. Overcooked thin steak and few greens. King suite room was nice, comfy bed and nice bath. However controller for aircon was not working so became too warm. Lack of pressure in shower and the rail rose would continually slide down.

Hi MD, thank you for sharing your feedback with us. We're sorry to hear about the service delays you experienced with our staff. We will address this internally to ensure a more efficient service in the future. It's great to hear that you enjoyed the room and the comfy bed. Regarding the overcooked steak and room issues, we'll make sure our kitchen team is aware of this for improvement. We apologise for the inconvenience caused by the aircon controller and the shower pressure, we will have our maintenance team look into these right away. We appreciate your valuable comments as they help us enhance our guests' experience. Nga Mihi, James Wilson Hotel Manager

Customer review rating 3.5/5

Rachel Business - Confirmed reviews ALL

The food at the restaurant has got worse. The quality if poor as is the flavors. The service was also very slow for our dinner on Thursday night. This is a deciding feature of why we wouldn't come back next time as the food has been consistently poor. Check-in staff are great, facilities are great,

Kia ora Rachel, Thank you for sharing your feedback with us. We're sorry to hear that your dining experience did not meet your expectations. We appreciate your kind words about our check-in staff and facilities. We'll address the issues you mentioned with our restaurant team to ensure improvements. We hope you can give us another chance to impress you in the future. Nga Mihi, James Wilson Hotel Manager

Brilliant hotel - comfortable great location and helpful staff

Customer review rating 4.5/5

Mike K. Families - Confirmed reviews ALL

We have stayed at the hotel many times and have always been impressed by its proximity to the airport, room comfort, restaurant, and especially the hotel team!

Kia Ora, Thank you for your excellent review. We are delighted to hear that you enjoyed your stay. Your positive feedback is greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back soon. Ngā Mihi, James Wilson Hotel Manager

Handy to the airport.

Customer review rating 2.5/5

Greg Couples - Confirmed reviews ALL

Alumnium joinery and/or facade creaked and banged all night. Aircon intake grill rattled all night. I am vegetarian - not many options for mains at the restaurant. Used the hotel as had a 6am international departure and it is handily located but, the above means I will probably stay elsewhere next time.

Kia ora Greg, Thank you for sharing your feedback. We apologise for the noise disturbances you experienced and the limited vegetarian options. We'll address these issues to ensure a better stay next time. We appreciate your stay and hope to welcome you back for an improved experience. Nga Mihi, James Wilson Hotel Manager

Excellent accommodation!

Customer review rating 5.0/5

Paula J. Couples - Confirmed reviews ALL

Staff were friendly, room was very comfortable and clean , restaurant was amazing—evening meal and breakfast both. A great place to rest after long hours on an international flight before embarking on our journey.

Kia Ora, Thank you for your excellent review! We're delighted to hear that you had a great experience at Novotel Christchurch Airport. It’s wonderful that our staff were friendly and that you found your room comfortable and clean. We are also thrilled that you enjoyed both your evening meal and breakfast in our restaurant. We understand how important it is to have a restful place to recover after a long international flight, and we're glad we could provide that for you. We look forward to welcoming you back the next time you're in Christchurch, ready to embark on another journey. Nga Mihi, James Wilson Hotel Manager

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Other web-users rate our hotel

  • 2,094 reviews 9.6/10 Location
  • 2,268 reviews 8.5/10 Room
  • 1,898 reviews 8.8/10 Service
  • 21 reviews 9.3/10 WiFi
  • 1,029 reviews 7.9/10 Comfort
  • 1,028 reviews 8/10 Food
  • 682 reviews 8.9/10 Cleanliness
  • 481 reviews 8.4/10 Breakfast

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