Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.6/5 5,124 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 450 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,124 reviews

TripAdvisor Rating  4.0/5  5,376 reviews

Certificate of excellence 2023

Great stay at the Empress!

TripAdvisor rating 5.0/5

Neg Mandy S TripAdvisor review

I really enjoyed my stay at the Fairmont Empress in Victoria. Hotel itself was beautiful, but what made the stay great was the very start as soon as I valeted my vehicle. The gentleman at valet was so polite but also great kind energy. Checking in was great, and the Room was quite nice. I loved the high ceilings, but would have liked if it looked a bit more modern. But otherwise everything else was impeccable. The Fairmont never disappoints!

We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

Elegant, Regal, warm & extremely relaxing

TripAdvisor rating 5.0/5

TL H TripAdvisor review

Clean, stunning, majestic. The hotel welcomes you with exceptionally polite and competent staff; immediately putting you at ease as you’ve found your destination. The spring gardens perfectly manicured, lounges and restaurants/ shops bustling with so many thinks to indulge in.

Thank you for the great review, we are thrilled you enjoyed your stay at Fairmont Empress.

Excellent stay at the Empress

TripAdvisor rating 5.0/5

Justin T TripAdvisor review

My wife and i had a very enjoyable stay. Beautiful hotel and excellent facilities. Completely satisfied & would stay again & recommend to friend's & family. The location is wonderful too as it is walking distance from many tourist attractions & amenities

Thank you for the great review, we are thrilled you enjoyed your stay at Fairmont Empress.

After 4 nights, we left more Frazzled then when we arrived!

TripAdvisor rating 2.0/5

Andrew T TripAdvisor review

Left more frazzled than when we arrived. Horrible experience at this hotel. Stayed 4 nights and after two a convention with a large contingent of young people checked in. Hallways constantly busy with roughhousing, men walking around in nothing but shorts (no shirts, no shoes). In the evening, neighbouring doors constantly opening and closing, we counted 50 times per hour one evening. Next door they started playing drums and dancing (with all associated crashed and bangs), this was at 11pm. We ended up calling front desk 3 times as the partying continued throughout our stay. On our final night the Front Desk did offer another room but our stay was already ruined. On the plus side we ate breakfast at the hotel everyday, and while expensive, was excellent! The housekeeping was great as well!

Excellence and Grandeur at Fairmont.

TripAdvisor rating 5.0/5

Meander38837901118 Couples - TripAdvisor review

We loved our experience at Fairmont. These hotels never disappoint! The hotel itself is like an art gallery and museum. We booked our stay to celebrate a retirement and it was just the experience we needed! Highly recommend! In a great place to walk to the Parliament buildings. IMAX and museum. Cross the street and your on a water taxi to Fisherman’s wharf for lunch at Barb’s!! Walk around the corner and take the 75 bus to Butchart Gardens. Voilà a holiday to make a memory!!!

We are so happy to hear you had a wonderful experience at our Castle on the Coast!

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Other web-users rate our hotel

  • 1,133 reviews 9.3/10 Location
  • 2,123 reviews 7.1/10 Room
  • 2,483 reviews 8.7/10 Service
  • 28 reviews 6/10 WiFi
  • 873 reviews 8.1/10 Amenities
  • 773 reviews 5/10 Comfort
  • 450 reviews 6.6/10 Cleanliness
  • 189 reviews 7.7/10 Breakfast

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