Name: 5-Star Wellness Resort | Family-Friendly | MGallery by Sofitel - Meetings
Address: East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, Dubai, 0, United Arab Emirates
Telephone: +97145247777
Rating: 4.8

The Retreat Palm Dubai MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy at the region's first 5-star family-friendly wellness resort, officially recognized with the all-new classification of a wellness hotel by the Dubai Department of Tourism and Commerce Marketing (Dubai Tourism).
In line with its wellness philosophy, the resort does not serve alcohol, allowing guests to cleanse and detoxify, ensuring their return home feeling energetic, fresh, and healthy.

At the heart of the resort is the Rayya Wellness Centre, inspired by a 360-degree holistic wellness concept, offering organic based products, uplifting rejuvenation experiences and transformational wellness retreats. The property features four exceptional dining concepts with a range of options promoting healthy gastronomy, serving an array of nutritious food and beverage varieties made from locally-sourced products.

Located on the East Crescent of Palm Jumeirah, just 30 minutes from two Dubai's major airports, the beachfront resort features 255 rooms and suites.

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy on The Palm Jumeirah, at Dubai's first 5-star holistic wellbeing resort.

Samir Arora, Hotel Manager

Hotel extras

In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe
All-Inclusive Wellness Retreats
360 degree wellness programmes and packages
Healthy food and beverage options including vegan and paleo-friendly dishes
Daily wellness and fitness activities

Our accommodation(s)

Room

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Most of the accommodation: Balcony

Room

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

Room

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: Pool side or On Beach
Most of the accommodation: Balcony

Room

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

Room

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Partial Sea View, Beach Access

3 pers. max
35 m² / 376 sq ft

Bedding 2 x Twin bed(s) and 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

Room

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

Suite

DELUXE ONE BEDROOM SUITE, Club Lounge Access, King Size Bed, Partial Sea View, Beach Access

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

Suite

PREMIUM ONE BEDROOM SUITE, Club Lounge and Beach Access, King Size Bed, Palm Jumeirah Sea View

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s)
Views: Pool side or On Beach
Most of the accommodation: Balcony

Penthouse

PENTHOUSE SUITE, Club Lounge and Beach Access, King Size Bed, Rooftop Terrace, Palm Sea View

4 pers. max
99 m² / 1065 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Terrace or Balcony

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

+971 4 524 7777

+971 4 394 4785

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
Room service

Vibe - All-Day Dining Restaurant

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Bait Al Nakhla

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

Ripples Juice Bar

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world.

Chapters Restaurant

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Your meetings and events

Room descriptions and layouts

2

meeting rooms

From 1 to 15

attendees

Configuration is not available for these requirements

- Height 2.5 m
- Theatre style 15 participants
- U-shaped Room 15 participants
- Board-room 15 participants
- Classroom style 15 participants
- Banquet 3 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 10 participants
- U-shaped Room 8 participants
- Board-room 10 participants
- Classroom style 8 participants
- Banquet 2 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
	46 m²	2.5 m	15 participants	15 participants	15 participants	15 participants	3 participants
	32 m²	2.5 m	10 participants	8 participants	10 participants	8 participants	2 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5 416 reviews

TripAdvisor Rating 4.5/5 4,750 reviews

Bad experience/no customer service from manager

thairaf2022 4/21/2024 TripAdvisor review

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Great stay

Paul P 4/21/2024 TripAdvisor review

Thank you, Islam, for the exceptional service. Our stay was fantastic with great food and a welcoming atmosphere. We will definitely return. The beach and view of Atlantis Palm were stunning. The service was excellent and very helpful!!!

Dear G4848SRpaulp, Thank you for taking the time to share your fantastic experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you had a great stay with us and that Islam provided you with exceptional service. Providing a welcoming atmosphere and ensuring our guests feel well taken care of is what we strive for, and it is wonderful to know that you felt that during your stay. We are delighted that you enjoyed the great food and found the beach and view of Atlantis Palm stunning. We truly appreciate your kind words and are excited to welcome you back for another fantastic stay in the future. Yours sincerely, Samir Arora General Manager

5/5

Philip S 4/21/2024 TripAdvisor review

Very common and friendly staff in all areas of the hotel complex. Especially Islam with his team from the restaurant, they did a good job. The drinks and smoothies at the pool bar were very tasty. A varied buffet was available at all times. It was a very good stay.

Dear philipsS2327XV, Thank you for sharing your fantastic review and giving us a perfect rating on TripAdvisor. We are thrilled to hear that you had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. It is great to know that you found our heartists to be friendly and accommodating, particularly Islam and his team from the restaurant. Providing excellent service and ensuring our guests have a memorable experience is our priority, and we are delighted to hear that they made a positive impression on you. We are also pleased that you enjoyed the tasty drinks and smoothies at the pool bar, as well as the varied buffet options available throughout your stay. Thank you again for your kind words. We look forward to welcoming you back for another excellent stay in the future. Sincerely yours, Samir Arora General Manager

Thanks!

Sasha M 4/21/2024 TripAdvisor review

We enjoyed our stay very much! Islam and the whole team were very nice! Food service, beach and hotel were perfect. We will surely come back!

Dear sashamO1998ZA, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that Islam and the entire team made your experience memorable. Providing excellent service and ensuring our guests feel welcome and comfortable is our top priority, so it is fantastic to know that you found our food service, beach and hotel to be perfect. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcome you back for another fantastic stay soon. Sincerely yours, Samir Arora General Manager

Good Hotel good Food good Staff

Tamara K 4/21/2024 TripAdvisor review

I really enjoyed the All inclusive with delicious smoothies and other drinks at the Pool Bar. The Staff is really nice and helpfull every time. Some of them are really funny and get never out of jokes.

Dear D5325DPtamarak, Thank you for taking the time to share your positive experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us, especially the all-inclusive package with delicious smoothies and other drinks at the Pool Bar. It is fantastic to know that you found our heartists to be friendly, helpful, and even entertaining. We pride ourselves on providing exceptional service and creating memorable experiences for our guests, and we are delighted that we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. Yours sincerely Samir Arora General Manager

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