Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.6/5 272 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  272 reviews

TripAdvisor Rating  4.5/5  417 reviews

Certificate of excellence 2024

Nice place to stay with the family

Customer review rating 4.0/5

Abhi Families - Confirmed reviews ALL

Staying at Mama Shelter Prague was a very different experience and we absolutely loved it! Mama Shelter offers so many things for the entire family to keep them entertained. The breakfast served is full of various options to choose from. The only downside is this hotel does not offer air-conditioning and their thermostat for all the rooms is centrally controlled. We had to keep our windows open at night as it was uncomfortably warm inside. But this affected our sleep, as the noise of the early morning traffic woke us up really early every day. Overall, it was a pleasant and positive experience.

Confusion / miscommunication towards guests

Customer review rating 2.0/5

Sap Business - Confirmed reviews ALL

We booked hotel for business purpose to oversleep and perform business meetings in the city. I came in car and parked on parking. When i checked in I specifically asked on reception if is parking paid or if it is free within the room price. It was confirmed on reception that the parking is part of the room. After the stay we received invoice for parking. This is extremely unprofessional. Please remove the invoice for parking since it’s miscommunication on hotel side. Very unpredictable for 4* property. Next this is breakfast. When I am there for business sometimes I need to leave for meetings before 7am. We asked for breakfast package or breakfast to be ready before 7. This was rejected. Not convenient hotel for business and unprofessional communication for 4* level propert.

Dear Petr, Thank you for your feedback regarding your recent stay with us. We appreciate the opportunity to address your concerns and provide clarification. Regarding the breakfast options, we apologize for any confusion. Indeed, we have had a system in place for providing breakfast boxes to go for quite some time. To ensure that we can accommodate your request for a breakfast box before 7 am, we kindly ask that you place your order in advance at least one day before by 6 PM. We regret any inconvenience this may have caused you, and we appreciate your understanding. In regards to the parking situation, we apologize for any confusion during your check-in. Please note that parking is not included in the room rate, and there are clear indications of this both at our hotel and on our website. We are taking steps to ensure that our reception team provides accurate information to our guests regarding parking fees. Your feedback is invaluable to us, and we are committed to improving our communication and service standards to ensure a more pleasant experience for all our guests. We sincerely hope that you will give us another opportunity to exceed your expectations during your future visits to Prague. Mama loves you! Tomáš Dikasz Operations Manager

Perfect stay always

Customer review rating 5.0/5

Melanie Business - Confirmed reviews ALL

I stay at Mamma Hotel everytime I'm in Prague. It's perfect for business trips. I book over the Disloyalty Program. The hotel has everything I need, and the staff are super friendly.

Very clean. Great location.

Customer review rating 3.0/5

Bw Solo - Confirmed reviews ALL

The complaints about the temperature in the rooms is true. It was unusually warm while I was there. The AC didn’t work at all. Front desk said that it should be repaired the next day. It wasn’t. Asked them to tell housekeeping to keep the curtains closed so the afternoon sun wouldn’t bake the room. They didn’t. Had to keep the window open overnight to cool things off.

Dear Brett, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for any discomfort you experienced due to the temperature in your room and the malfunctioning air conditioning unit. Please accept our sincerest apologies for the inconvenience caused by the delay in repairing the AC despite the assurance provided by our front desk. We understand the importance of a comfortable stay, especially during warmer weather, and we regret that we were unable to resolve this issue promptly. Your feedback regarding the curtains has been noted, and we apologize for any oversight on our part in communicating your request to housekeeping. We will ensure that our team pays closer attention to such requests in the future to enhance our guests' experience. We appreciate your understanding and patience in this matter, and we hope that despite these challenges, you were still able to enjoy your time in Prague. Should your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with a more comfortable and enjoyable stay. Mama loves you! Tomáš Dikasz Operations Manager

Colorful experience

Customer review rating 5.0/5

Gülşah E. Solo - Confirmed reviews ALL

The room was definitely perfect with its size, view and cleanliness. Also food was great, staff is super smiling and friendly!

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Other web-users rate our hotel

  • 1,172 reviews 9/10 Location
  • 1,653 reviews 7.9/10 Room
  • 1,277 reviews 8.3/10 Service
  • 29 reviews 8.5/10 WiFi
  • 1,056 reviews 8.3/10 Breakfast
  • 924 reviews 7.4/10 Comfort
  • 810 reviews 9.6/10 Vibe
  • 563 reviews 8.6/10 Cleanliness

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