Name: Mama Shelter London Shoreditch - Meetings
Address: 437 Hackney Road, LONDON, E2 8PP, United Kingdom
Telephone: +44442076136500
Rating: 4.3

Mama Shelter London Shoreditch

Fun, affordable and popular designer rooms and restaurants

Steps away from the train at Cambridge Heath and the Bethnal Green subway, you will find MAMA London waiting for you. With cutting edge design elements specially crafted by Dion and Arles, MAMA London has 195 rooms available, each are a sanctuary with the comfort of home coupled with all the needs of digital modernity, from spacious king size beds to high speed WIFI. With several ateliers and a 55 m2 lobby, there is plenty of places to work and to gather, along with a private dining room and a co

Hotel extras

Cutting edge design
Garden Bar
Gym free of charge for residents
Japanese-style karaoke rooms
Local and handmade cuisine

Our accommodation(s)

Room

Small Mama Single

One person
11 m² / 118 sq ft

Bedding 1 x Single bed(s)

Room

Small Mama Double

2 persons
12 m² / 129 sq ft

Bedding 1 x Double bed(s)

Room

Medium Mama Double

2 persons
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)

Room

Medium Mama Twin

2 persons
19 m² / 204 sq ft

Bedding 2 x Single bed(s)

Room

Large Mama Double

2 persons
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)

Room

Large Mama Double Assisted

2 persons
22 m² / 236 sq ft

Bedding 1 x Double bed(s)
Accessible room

Room

Large Mama Double Double - no window

4 persons
23 m² / 247 sq ft

Bedding 2 x Double bed(s)

Room

Large Mama Triple - no window

3 persons
35 m² / 376 sq ft

Bedding 3 x Single bed(s)

Room

Large Mama Double Assisted

2 persons
22 m² / 236 sq ft

Bedding 1 x Double bed(s)
Accessible room

Hotel location

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDON
United Kingdom

GPS:51.532247, -0.061692

+44 442076136500

+44 442037406837

Railway station
Highway exit
Helipad/aerodrome

CAMBRIDGE HEATH

Railway station

Access: 350 m / 0.22 mi 5 min walk / 2 min drive

A10

Highway exit

Access: 1.6 km / 0.99 mi 18 min walk / 8 min drive

ST PANCRAS

Railway station

Access: 4.8 km / 2.98 mi 25 min drive

BIGGIN HILL

Helipad/aerodrome

Access: 51 km / 31.69 mi 1 hrs drive

HSBC

Company

Access: 5 km / 3 mi 19 min drive

BARBICAN

Convention centre

Access: 3 km / 1 mi 15 min drive

BARBICAN CENTER

Convention centre

Access: 3 km / 1 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

MAMA RESTAURANT LONDON

Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.

MAMA BAR LONDON

Mama is waiting for you in her central patio where people can also eat and drink at the small Island Bar. Enjoy our unique cocktails, relax, meet people, and share moments with your friends and loved ones while listening to live music.

Your meetings and events

Room descriptions and layouts

6

meeting rooms

From 1 to 98

attendees

Configuration is not available for these requirements

- Height 2.4 m
- Theatre style 90 participants
- U-shaped Room 45 participants
- Board-room 40 participants
- Classroom style 32 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.4 m
- Theatre style 45 participants
- U-shaped Room 20 participants
- Board-room 14 participants
- Classroom style 12 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.4 m
- Theatre style 24 participants
- U-shaped Room 18 participants
- Board-room 18 participants
- Classroom style 18 participants
- Banquet 15 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 15 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 15 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
100 m²	2.4 m	90 participants	45 participants	40 participants	32 participants	60 participants
50 m²	2.4 m	45 participants	20 participants	14 participants	12 participants	20 participants
50 m²	2.4 m	24 participants	18 participants	18 participants	18 participants	15 participants
18 m²	2.2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	12 participants
16 m²	2.3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	15 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
16 m²	2.3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	15 participants	Configuration is not available for this hotel	Configuration is not available for this hotel

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 2,353 reviews

TripAdvisor Rating 4.5/5 486 reviews

Groundbreakingly bad service

grrben 4/16/2024 TripAdvisor review

Although we booked the biggest room, it came with multiple flaws. Mainly it was the bed, which had no comfort but the opposite. It was way too hard, like you were laying on carpet on the floor. They offered adding the missing mattress topper, however, what they actually did was putting a blanket between the mattress and fitted sheet instead. When we found out and felt cheated, they tried fixing this by exchanges it for another thin sheet of something. In the meantime they sell their very own hotel beds and mattresses online featuring totally different specs (including mattress toppers of any substantial thickness). Additionally the bathroom came with a shower curtain. Awkward on its own for a hotel, the width was a meter or so too small. So you have to choose a side that gets wet. It ended up the bathroom's floor became wet all over.  So halfway our intentional stay we checked out because the bed was unbearable. As there was a parcel for me still on its way to the hotel, we agreed that I would pick this up in a few days. However, when I arrived to pick up the parcel they told me they just refused the package and let it return to sender. No apology.

Dear Gerben, I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles us to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress has been addressed to our relevant department head for the internal review, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, this is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do reach out to me directly at heman.tamang@mamashelter.com so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

aftercare service is 0/10

tracycruz 4/16/2024 TripAdvisor review

The hotel is nice, i often visit for work. Although the aftercare service is 0/10 - i left some items in the room on check out which disappeared later that day, even though i was told such items are logged on a report and not disposed off. I called 3 times, no one called me back, i sent an email and received no reply, i then had to visit the hotel only to be told the items disappeared, never seen by house keeping which they were left in the bathroom. I would have appreciation a call back and not having to take time out my day to visit the hotel with not resolve and my items not returned.

Dear Tracy, First and foremost, please allow me to express my regret if nobody got back to you promptly regarding your inquiry. We take guest concerns very seriously, and it is disheartening to hear that our aftercare service did not meet your expectations. I apologize for any inconvenience this may have caused you. Upon receiving your initial call and email regarding your missing cosmetics, we immediately initiated an investigation with our housekeeping team. Unfortunately, despite our thorough efforts, including follow-up discussions with the housekeeping manager and the room attendant who serviced your room, we were informed there was no items left in the room and we were unable to locate your two bags of cosmetics and perfume in the room when housekeeping serviced your room after your departure. Rest assured, we take the security and handling of our guests' belongings very seriously, and it is not our practice to dispose of or mishandle any items left behind in our rooms. I sincerely apologize for the inconvenience you have faced and for any lack of communication or resolution as our team was awaiting the results of the investigation. Your feedback is very important to us, and we are committed to improving our service and communication processes to prevent similar occurrences in the future. I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if we could schedule a call to discuss this matter further or to provide any necessary assistance. Guest satisfaction is our utmost priority here at Mama Shelter London Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your patience and understanding. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

Lovely stay

Alexia Business - 4/14/2024 Confirmed reviews ALL

I stayed for a work trip. It was a really lovely, clean hotel. Love the decor and the gym. Staff were great. Food was delicious! Could do with a chair in the room to do makeup and hair in front of the mirror/having a tea or coffee. Sitting on the floor is not good for any mobility issues/physical ailments. I don’t recommend the wash pebble for curly/textured hair!

Hi Alexia, Thank you so much for choosing Mama Shelter for your recent work trip and for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay overall and that you found our hotel to be lovely and clean. It is great to know that you appreciated the decor, gym facilities, and the delicious food served at our restaurant. We appreciate your suggestion regarding having a chair in the room for doing makeup and hair. Your feedback is valuable to us, and we will certainly take it into consideration for future improvements. We're sorry to hear that our all in 1 soap bar didn't meet your expectations for curly/textured hair. In Mama we are supporting sustainably and going green. We understand the importance of providing suitable amenities for all hair types, and we will review our offerings to ensure that they cater to a diverse range of needs. We do offer shampoo and conditioner upon requests. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to Mama Shelter soon. Mama Loves You! HEMAN TAMANG FRONT OF OHUSE MANAGER

So so stay

Anonymous Families - 4/13/2024 Confirmed reviews ALL

Stayed here with my daughter. Bed was comfortable. And bathroom was nice. Unfortunately the heating system did not work. It was boiling all night. I mentioned it at the front desk the next morning and the lady was a bit rude about it - even though she admitted other guests had the same problem. That interaction would honestly put me off staying again.

Good stay

Anonymous Families - 4/13/2024 Confirmed reviews ALL

Friendly and helpful staff behind the desk, and stylish relaxing shared areas.

Hi Rebecca, Thank you for sharing your experience with us! It is wonderful to hear that you enjoyed your stay and found our staff to be friendly and helpful. We take pride in our stylish and relaxing shared areas, so we are delighted that you appreciated them. Looking forward for your next visit with us. Mama Loves You! HEMAN TAMANG FRONT OF HOUSE MANGER

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