Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.4/5 2,527 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,527 reviews

TripAdvisor Rating  4.5/5  3,806 reviews

Room was OK - View amazing though!!

TripAdvisor rating 3.0/5

cheezy59 TripAdvisor review

Absolutely amazing view!!! And very lovely staff!!! However, room was a bit tired (stayed in room 1104) with the furniture def needs replacing, and carpet also as when we walked into our room you nearly tripped or wacked your toe on the metal joining as the carpet had sunk. Over-all comfortable stay but would prob stay at another place based on the room and the price paid!

Hi Cheexy59, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Poor management, poor housekeeping

TripAdvisor rating 1.0/5

FrequentFlier632809 TripAdvisor review

Stayed for 6 nights, House keeping only happened twice. We had to constantly request house keeping but kept getting “missed” House keeping itself only change towels and made the bed. 4th night the bed was re-made with stained sheets even though we requested a new sheets and vacum we are a longer-than-normal stay. Reception confirmed but nothing happened. Poor and lack of care. Lifts took 20mins to come and family got trapped inside one lift and was forced to get out on level 32 construction zone full of debris and dust. Organizing fitout works during school holiday was poor management, having 2 out of 3 lifts offline was incredibly poor foresight. Waiting and being trapped was no a good experience for the family. Will not be booking nor recommending this hotel again.

Dear FrequentFlier632809, Thank you for taking the time to share your recent experience at Peppers Soul. We sincerely apologize for the disappointment and frustration you encountered during your visit. Your feedback is invaluable to us as it helps us identify areas where we need to improve our services. We deeply regret that the level of housekeeping service you received fell short of both our and your expectations. It is unacceptable that your requests for housekeeping were overlooked and that the service provided was minimal. Furthermore, the incident with the stained sheets on the fourth night is inexcusable, and we understand how this oversight could have impacted your comfort and overall satisfaction. We will be addressing these issues with our housekeeping team to ensure that such lapses in service do not occur in the future. Additionally, we are truly sorry for the inconvenience and distress caused by the malfunctioning lifts during your stay. Your safety and comfort are of the utmost importance to us, and we deeply regret that you experienced such difficulties. We acknowledge that the decision to conduct fit-out works during a school holiday period was not ideal and apologize for any inconvenience this may have caused, we have added to all our booking channels and advise all third-party agents. We will be reviewing our maintenance schedules and procedures to prevent similar incidents from happening again. We understand your decision not to book with us in the future, but we hope you will reconsider, as we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay. Once again, thank you for bringing these issues to our attention. We assure you that your feedback will not be taken lightly, and we will do everything in our power to address the concerns you raised. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to reach out to us directly. Warm regards, Ian Charlton General Manager

The best beach/sea view on the Gold Coast

TripAdvisor rating 5.0/5

David C TripAdvisor review

At Peppers Soul Surfers Paradise, we stayed on the 55th floor. The best beach/sea view on the Gold Coast, great rooms, and great staff. Highly recommended. Walk to the shops, catch the tram to Pacific Fair, restaurants, etc., and the theme parks are a short drive away.

Hi DavidcB8147EX, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great location, large rooms

Customer review rating 3.5/5

Mb Families - Confirmed reviews ALL

Great location, great views, large rooms. and fantastic pools & gym areas. But, room needs a bit of maintenance with terrible shower heads, leaking kitchen tap, broken microwave and really substandard housekeeping. The whole floor smelled bit musty with ventilation machines running - I think there must've been a recent flood on the floor. Valet parking is very slow & disorganised - there really needs to be 2 people running it. Bar is good but breakfast is a bit hit and miss.

clean, great location

Customer review rating 4.5/5

Peter F. Families - Confirmed reviews ALL

Happy

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Other web-users rate our hotel

  • 1,070 reviews 9.7/10 Location
  • 1,713 reviews 7.7/10 Room
  • 1,156 reviews 7.4/10 Service
  • 30 reviews 3.2/10 WiFi
  • 526 reviews 4.6/10 Cleanliness
  • 257 reviews 7.1/10 Vibe
  • 141 reviews 6.1/10 Breakfast

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