Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,955 reviews

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Description

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 140 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,955 reviews

TripAdvisor Rating  4.0/5  1,172 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great, had a baby bed after request, it was very bice

Dear Guest, thank you for your positive review. We are delighted to hear that you found our hotel well located and that we could promptly provide a baby bed upon your request. We look forward to welcoming you again. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Well located

Customer review rating 4.0/5

Nabil Families - Confirmed reviews ALL

Good experience overall, people and services was nice. Something that can be improved is information about restaurant and bar opening on ACCOR website was not clear. Restaurant of the hotel was closed and the bar as well.

Dear guest, Thank you for taking the time to rate us. Due to staff shortages and absences due to illness, we are unfortunately only able to respond to you now. We ask for your understanding. Nevertheless, we thank you for your positive review and hope to welcome you back soon. Kind regards from Freiburg Sarah Folk Guest Relations Manager Mercure Hotel Freiburg am Münster

well located, good stay , top management

Customer review rating 4.5/5

Shiva Families - Confirmed reviews ALL

very satisfied with hotel and hotel organisation. Top breakfast .

Dear guest, Thank you for taking the time to rate us. Due to staff shortages and absences due to illness, we are unfortunately only able to respond to you now. We ask for your understanding. Nevertheless, we thank you for your positive review and hope to welcome you back soon. Kind regards from Freiburg Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Pleasent stay

Customer review rating 4.5/5

Michel Families - Confirmed reviews ALL

Very good hotel, clean and at central location.

Dear Michel, we are delighted to hear that you had a pleasant stay at Mercure Hotel Freiburg am Münster. Your kind words about our cleanliness and central location are truly appreciated. Please excuse the missing data at check in. Unfortunately, this can happen due to technical problems. We look forward to welcoming you back soon. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Well located but...

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

It was a decent stay but not as expected. The female staff at the reception was not so friendly. Wi-Fi instructions don't correspond to reality, and if you don't know German, it's even more difficult to connect. the hotel does not have any agreement with a garage under the hotel. It is not possible to open the windows in the room. The large one is locked, while the small one only opens vertically (just a little). there is no freshly squeezed fruit juice for breakfast. Little bit expensive for Frieburg.

Dear John, thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Please rest assured that we will address the concerns regarding the friendliness of our reception staff and the Wi-Fi instructions. Unfortunately we do not have own parking spaces. As a result of the position of our hotel, our hands are tied to shape the prices. You may rest assured that this is once of the low priced public garage in Freiburg. Because of the windows, there is a law of the city of Freiburg. This is for security. Our windows can be tilted, but not fully opened. We hope for your understanding. Additionally, we appreciate your feedback about the breakfast options. We will take your comments into consideration for future improvements. Thank you for choosing Mercure Hotel Freiburg am Münster. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 1,306 reviews 9.4/10 Location
  • 1,280 reviews 7.7/10 Room
  • 1,054 reviews 9.1/10 Service
  • 13 reviews 8.4/10 WiFi
  • 800 reviews 8.8/10 Breakfast
  • 520 reviews 7/10 Cleanliness
  • 231 reviews 4.7/10 Value
  • 160 reviews 5.1/10 Amenities

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