Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,356 reviews

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Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

25 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,356 reviews

TripAdvisor Rating  4.0/5  5,498 reviews

Don’t expect a lie in.

TripAdvisor rating 2.0/5

JJtravelsanddinning Business - TripAdvisor review

There is nothing I hate more than a hotel that clearly wants you gone in the morning despite check out not being until 12pm. From house keeping repeatedly knocking on the door and trying to enter your room even with a do not disturb sign from 8:30am.

Dear Guest, Thank you for taking the time to share your feedback. We are truly saddened to hear that your experience with our housekeeping service did not meet your expectations, particularly with regard to the privacy and relaxation that is so important for a guest's stay. While our team strives to uphold the highest standards of service, it seems we fell short of these during your visit. We take your comments seriously and will ensure our staff is reminded of the importance of our guests' comfort and the adherence to our policies regarding do not disturb signs. We are committed to providing a serene and welcoming environment for all our guests and we hope you will consider us again, so we may demonstrate the true quality of Novotel London West hospitality. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very friendly and helpful staff

Dear Guest, Thank you for sharing your experience. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you back soon. Best regards, Odhi Johanes, Senior Guest Relations

good stay

Customer review rating 4.5/5

David S. T. Couples - Confirmed reviews ALL

Great stay, very comfortable room, staff efficient

Dear David, Thank you for taking the time to review your stay. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about our team members. We are looking forward to welcoming you again. All the best! Odhi Johanes, Senior Guest Relations

Well located & Good Quality Room

Customer review rating 4.5/5

Laurence Solo - Confirmed reviews ALL

Checkin was quick and efficient, room was cleaned daily, service was excellent.

Dear Laurence, We would like to thank you for this review about your recent experience in our hotel. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Your kind mention of our reception team will be passed along, and they will be delighted to know of the impact they had on your experience. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Odhi Johanes, Senior Guest Relations

as usual..brilliant

Customer review rating 5.0/5

Ahmed Families - Confirmed reviews ALL

pleasant..

Dear Ahmed, Thank you for such a positive review. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. It would be an absolute pleasure to welcome you again in the future. Best regards, Odhi Johanes, Senior Guest Relations

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,068 reviews 9.3/10 Location
  • 3,055 reviews 5.9/10 Room
  • 2,940 reviews 7.6/10 Service
  • 59 reviews 7.3/10 WiFi
  • 1,299 reviews 8.1/10 Breakfast
  • 1,233 reviews 5.7/10 Cleanliness
  • 57 reviews 8.1/10 Wellness Area

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