ibis Setubal 2 stars

Customer review rating (ALL Rating) 4.5/5 1,002 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 24-HOUR RECEPTION DESK BUFFET BREAKFAST SERVED UNTIL MIDDAY

  • Free WiFi throughout the entire hotel.

  • Outdoor swimming pool, open during the bathing season.

  • Free Parking.

Our accommodation(s)

Hotel location

ibis Setubal

Rua Cidade do Porto Seguro, Alto da Guerra
2914-518 SETUBAL
Portugal

GPS:38.538489, -8.837867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MENU MY TASTY

Non contractual photo

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,002 reviews

TripAdvisor Rating  3.5/5  550 reviews

Last one was better

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The bedroom had no a/c it only worked in very hot mode, we didnt ask for exchange because we noticed it it was to late in the night

Prezado Hóspede , Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Setubal. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good

TripAdvisor rating 4.0/5

redacesfly TripAdvisor review

The IBIS sign, mounted on a tower, is easily visible from the main road, which makes it easy to find Arrived in heavy rain - the spacious parking is near the front door, but there is also a useful portico to unload bags. There is a useful snack bar with a good menu, swift service There is a computer work station. Good friendly reception staff, who know the area and were able to make local excellent recommendations and provide a street map! Good parking. Good breakfast. Swimming pool. My room was clean & quiet.

Dear Customer , Thank you for your kind coments regarding to your stay in Hotel Ibis Setúbal . I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards

Excellent service, friendly and helpful staff

Customer review rating 5.0/5

Renee S. Couples - Confirmed reviews ALL

Been staying at IBIS Setubal for over 20 years. I keep coming back because of the service and employees are so friendly and helpful. Many of the employees have been working at this hotel for years and they remember us. The hotel is also very clean and the breakfast is excellent. We will keep coming back.

Dear ZELKO S., We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Hotel USED to be awesome

Customer review rating 0.5/5

Helder Couples - Confirmed reviews ALL

1st floor rooms are just horrible, we got the one just near the stairs and you can barely sleep you hear absolutely everything going on outside. In comparison the rooms on the ground floor that were renovated are perfectly isolated in regards to the sound. But they always seem to be "occupied". We also got our door lock busted by a room service women not even 1h after getting the room. The toilet paper hanger was broken. The girl at the reception also looked overwhelmed running around and handling some weird people that looked drunk at 10am on a Sunday. Not too polite and not even a smile. It's like the 3rd time we go to this hotel but will probably be the last, the service is worse and worse over time.

Dear Guest , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good stay

Customer review rating 4.0/5

Jack C. Families - Confirmed reviews ALL

Was a good stay,house keeper was good, but one little problem smell of sewage in the room, sometimes strong and sometimes less strong, other thing to consider brecakfast to expensive!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

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Other web-users rate our hotel

  • 244 reviews 7.7/10 Location
  • 468 reviews 5.7/10 Room
  • 497 reviews 9.3/10 Service
  • 7 reviews 9.2/10 WiFi
  • 318 reviews 7.8/10 Breakfast
  • 239 reviews 7.3/10 Cleanliness
  • 66 reviews 4.9/10 Food
  • 6 reviews 4.3/10 Beach

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