Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.5/5 405 reviews

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Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 150 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  405 reviews

TripAdvisor Rating  4.5/5  3,648 reviews

Good but could have been better

TripAdvisor rating 4.0/5

Avaa661 TripAdvisor review

The hotel property is beautiful and the staff is really polite. However, the service is not 5 star always. The driver who picked me up did not look like a chauffeur from a 5star hotel and his merc van had lots of scraps and dent. He also did not turn on the air con and rolled down the windows (which I did not want as the wind and dust kept blowing in). When requested to close the windows and switch-on air con. He just told me to “wait”. He had two almost collisions, and drove a bit like a manic. I would have expected better from the hotel arranged pick-up. It was MAR 400 ride and definitely not worth it. The reception and concierge staff on arrival was extremely polite and helpful. I had requested an early check-in. I was told the room would be ready in 30 mins (no issues) but it took 2 hours (which was really frustrating). I decided to go get lunch. The hostess at the beach restaurant was really polite. However, the waiter never arrived to take the order. Eventually I got access to my room and left. The room service and laundry staff is very polite but I am not sure that they fully understand what I am saying, and that can sometimes lead to quite funny situations like two orders for lunch. However, the staff is always quick to fix the issue. Polite and always follow-up. The property does not have any lifts and going up/down the stairs can be annoying at the end of a long day or in heels. AC is an issue and requires a lot of persistence to resolve.

Great experience in Agadir.

TripAdvisor rating 4.0/5

Linda F TripAdvisor review

My husband and I have just spent one week at Sofitel. Agadir. The hotel was beautiful with lovely gardens deserving a particular mention. Personnel went above and beyond to please. Hichan, Rashid and Lahoucine deserve a special mention for their great table service. Fatima also kept our room so well cleaned. However everyone was extremely helpful.

Lovely time, good staff, could do better

TripAdvisor rating 4.0/5

seacon TripAdvisor review

Stayed with family start April. Lovely hotel with good facilities. Had an issue with air con in suite but was sorted when moved room. Staff did all they could to remedy. Restaurant staff were great, Lahoucine looked after us each morning at breakfast and his language skills were excellent. Food is quite expensive but lots of choice and big portion size. Hotel situation is at end of promenade so need to walk to other restaurants but not so far. It was a lovely walk in the evenings. Beautiful beach with private area for hotel guests.

Paying 5 star prices for 1 star service

TripAdvisor rating 1.0/5

Gavin W TripAdvisor review

Don't recommend staying here, so many better hotels nearby for half the price and presumably better service. Staff are the rudest I've ever experienced, borderline hostile towards guests. Some examples of the bad service: - We have not received any response from various emails both before and after our stay - Generally, minor requests were treated as major inconveniences - We were served breakfast by someone wearing airpods. Staff always scrolling on phones and very inattentive - One staff member literally rolled his eyes when I asked for more coffee one morning It's also very costly. Food was extremely overpriced and nothing special. Buffet or tapas were the only dinner options, strange for a 5 star "resort". You can't use the indoor pool and spa without paying an additional entry cost per day (30 quid). The airport collection is twice the price of a taxi. It was a shame because the rooms and setting were great, clean and the hotel has a really nice pool area. Our experience was tarnished by the above.

Fantastic 10

Customer review rating 5.0/5

Georgina-alan Families - Confirmed reviews ALL

It was fantastic experience Food rooms, staff, all amazing and the private beach outstanding❤️

Dear shal l., We very much appreciate your comments regarding your stay at the Sofitel Agadir Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed AQQA - Directeur Général

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Other web-users rate our hotel

  • 278 reviews 9.1/10 Location
  • 434 reviews 6.7/10 Room
  • 908 reviews 8.5/10 Service
  • 173 reviews 8.9/10 Pool
  • 171 reviews 6.2/10 Cleanliness
  • 145 reviews 9.6/10 Beach
  • 127 reviews 8.4/10 Breakfast
  • 91 reviews 3/10 Value

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