Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,812 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 225 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,812 reviews

TripAdvisor Rating  4.5/5  219 reviews

Certificate of excellence 2023

Good stay, great location, super friendly and helpful staff.

Customer review rating 5.0/5

Velimir Solo - Confirmed reviews ALL

Easy comunicatins and professional .

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relations & Duty Manager

Excellent stay, very friendly staff

Customer review rating 5.0/5

P.b. Couples - Confirmed reviews ALL

We had an excellent stay at this hotel, with attentive and very friendly staff. A good selection of restaurants nearby, as well a nice park very close, ideal for our 1.5 year old granddaughter who accompanied us. Delicious breakfast, with staff giving lots of attention to our granddaughter, greatly appreciated.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. Yours was very moving. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with your granddaughter, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager

Customer review rating 5.0/5

Alexandra Business - Confirmed reviews ALL

Amazingly comfortable stay, great location!

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation and Duty Manager

was surprised to have a problem with hotel wifi, I never had a problem here before

Customer review rating 2.5/5

Reg Business - Confirmed reviews ALL

I checked in at around 13.00 on Friday, was given room 404, the English language tv channels BBC 1 and BBC 2 didn't work, the technician came and couldn't get them to work and said they didn't work in neighbouring rooms either, this was surprising because they have worked on my previous stays, hopefully they will work next time, I expect these tv channels are still available in Belgium and Brussels. wifi in room 404 was terrible, had problems to even check my emails, connecting to an online meeting was impossible, I started to hear drilling noises from hotel refurbishment so decided to go to my work office and work there until after 18.00. intermittent drilling noises continued on Saturday morning, Sunday morning and Sunday afternoon, reception staff said they were refurbishing a meeting room, wifi continued to be terrible so they moved me to another room 302 where thankfully it worked better, technician and reception staff confirmed there are wifi problems in certain parts of the hotel, I left early on Monday morning, I did not really enjoy my stay and did not wish to stay any longer in the hotel

Dear Dr H., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my deepest apologies for the difficulty you encountered with our wireless network during your last stay with us. Our Management is working on resolving our Wi-Fi issue as soon as possible so that our guests may enjoy a comfortable stay with us. It was a pleasure to be able to offer you a qualitative wireless connection in the second room. However, we present our sincerest apologies for the inconvenience caused. Regarding channels BBC 1 and BBC 2, I have contacted our Maintenance Manager to inform him about the issue you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence for your next stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation and Duty Manager

Pleasant stay in Sofitel Brussels Europe

Customer review rating 4.0/5

Alexander S. Families - Confirmed reviews ALL

The hotel is well located. All standards are at Sofitel level. Nothing to complain.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive your very nice comment " Pleasant stay in Sofitel Brussels Europe". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest relation & Duty Manager

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Other web-users rate our hotel

  • 384 reviews 8.8/10 Location
  • 741 reviews 8.5/10 Room
  • 914 reviews 8.9/10 Service
  • 23 reviews 3.1/10 WiFi
  • 295 reviews 8.9/10 Breakfast
  • 199 reviews 9.3/10 Cleanliness
  • 71 reviews 8.6/10 Bar
  • 6 reviews 3.3/10 Pool

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