Aparthotel Adagio Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 3.8/5 1,669 reviews

Aparthotel Adagio Paris Centre Eiffel Tower - Image 1
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Aparthotel Adagio Paris Centre Eiffel Tower - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Located very close to several major tourist sites including the Eiffel Tower

  • Close to Beaugrenelle shopping center, ideal for shopping

  • Web Corner and free WIFI throughout the aparthotel

  • Free access to the swimming pool and fitness room

Our accommodation(s)

Hotel location

Aparthotel Adagio Paris Centre Eiffel Tower

14 rue du Théatre
75015 PARIS
France

GPS:48.849885, 2.285438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,669 reviews

TripAdvisor Rating  3.5/5  2,853 reviews

Just perfect!

TripAdvisor rating 4.0/5

Margaret D TripAdvisor review

We just returned from a wonderful week in Paris. After a long flight and our transfer to the Hotel which went as expected ( apt wasnt ready, bags had to be stowed in a locker on another floor) we went wandering around the neighbourhood. The location of this apt/ hotel was perfect in our opinion, every day we got to see the Eiffel Tower and walk along the Seine! There are plenty of shops in the area to pick up supplies and food which is great since we had an apartment for the week. After a long day we returned to check in. Wow were we surprised at the apartment we had! It was big by Paris standards, very modern, totally updated and just perfect . Lots of hot water, our daughter takes long showers and even after those we never had to worry about the water running cold! We had a wonderful stay at this apt/hotel. We were on the 26th floor and it was very quiet. One of the elevators wasn’t working for at least one day but even that didn’t bother us since we were just thrilled with our apt assignment! In our wandering around Paris we saw some of the other possible Hotels we could have chosen and I can say we made the right choice in choosing this place! I will happily recommend the Adagio Tour Eiffel to others and would stay there in a heartbeat upon a return to Paris!

Good Stay

Customer review rating 4.0/5

Léon M. Solo - Confirmed reviews ALL

Good stay apart from safe not operating and no replacement or repair effected

Dear Léon M., Thank you for sharing your feedback. We apologize for the inconvenience regarding the safe. Our policy is to address such issues promptly, and we will ensure better communication and resolution in the future. We hope to welcome you back soon. Best regards, Aparthotel Adagio Paris Centre Tour Eiffel

See you never again. Bye.

TripAdvisor rating 1.0/5

mariagN3900JX TripAdvisor review

My boyfriend and I stayed at this hotel on the dates between 1.03.24 and 03.03.24, after which we changed locations and hotels. On 5.03.24 (departure date to return to England where we live) at 5pm my boyfriend realises he can't find his passport, so I called hotel Adagio Paris tour eiffel, after continuously trying to call them for 2 hours in which they rarely answered the phone and if they did would hang up mid conversation so after a continuous lack of interest on their part for our inconvenience, we decide to go to the hotel. once we arrived, we asked the receptionist for an explanation. At the beginning we are told that they have nothing and that they don't know if they have the document or not; after a few minutes we are told that they have found the passport, but that they will not give it to us until 9 the next morning because it had been put in a safe and only the cleaning lady who works from 9am to 5pm has the key to open this safe. It means that if a person realises after 5pm that he/she has lost an object or anything else he/she has to wait until the next day to get it back. Which is absurd. Especially if it is a document. They kept asking us to leave the hotel, but said they understood that we were right, but that they didn't know how to behave in this case (who knows if those who work there don't know, who else would know?). They also called security, so we called the police who confirm that they have to return the document to us. The receptionist tried to contact the manager but he still got the same message from him "you have to wait until the next day".  We asked the receptionist that, given the inconvenience caused to us, given that we also missed the return flight scheduled for 8.45pm on the same day, they could offer us the night in one of the available rooms. Their response was a No, that they couldn't, that they understood the inconvenience caused to us, that we were right, but that they couldn't do anything for us. The next day, after missing the return flight, after 11 hours spent at reception, the manager Elie El Hayek arrived at 9am. Who informed us that this is the procedure in case of loss. Which, in our opinion, is absurd because it is illegal to hold a personal document against our will, which we urgently had to get out. And if this is the procedure, at least as a costumer I expect better treatment than that provided for us.       I started to ask the manager Elie El Hayek a series of questions: why have we not received any calls or email from the hotel in these two days?!        If this is the customer service a customer deserves this treatment from a 4 stars hotel?!       Did we receive adequate and deserving treatment given the price of this 4 stars hotel? What's the point of having a safe if they don't even notify guests who have lost items?! His response was that he could not contact us because they had neither an email address nor a telephone number because the hotel reservation was made via Smart Box and that the hotel is not at fault. But I received the booking confirmation and I assume the hotel has a copy too. The manager offered us a one day return. I refused because it's not about getting a minimum amount back. This has caused us inconvenience, non-existent customer service, inhumane and arrogant ethics: "you're right, we understand, but this is the procedure"  Even if this is illegal, is this the procedure?! They could have easily offered us a night the day before without calling security to send us away, we would have appreciated it more. As consumers we deserved more goodwill and instead we received "you're right" by turning their backs and washing their hands. We didn't like the treatment they gave us at all, all the inconvenience they caused us, their saying "it was you who forgot your passport", "we didn't have your phone number or your email". Ps. I called Smart Box and they confirmed to me that Hotel Adagio paris tour eiffel had my contact. so, the manager Elie El Hayaek lied to us.

Dear Mariagn, Thank you for taking the time to review your experience. We are sincerely sorry to hear about the distressing experience you had concerning the retrieval of a personal item. Our policy does prioritize the security of our guests' belongings, and while we have a 24h reception, it seems there was a miscommunication regarding access to the safe outside of standard working hours. We apologize for any inconvenience this may have caused and want to assure you that guest satisfaction is our top priority. Although it is uncommon, we regret that our service did not meet your expectations in this instance. We hope to see you again. Best regards, Elie El Hayek, General Manager

Adagio Paris Centre Tour Eiffel - Terrible experience

TripAdvisor rating 1.0/5

Cordeiro1987 TripAdvisor review

Terrible service and hotel conditions. Upon arrival, we encountered numerous issues that significantly impacted the quality of our stay. Unresponsive Staff and Lack of Alternatives; Broken Bed; Unwanted Entry and Toilet Issues; also lacked cold water

Dear Guest, Thank you for taking the time to share your candid feedback. We regret to hear of the issues you've experienced during your stay, and we take your concerns seriously. While we strive to maintain the highest standards of service, it seems we missed the mark in addressing your needs promptly. We're committed to ensuring comfortable accommodations, and it's disheartening to learn about the broken bed and water temperature inconsistency you encountered. Please be assured that our team is dedicated to providing a welcoming environment and we are looking into these matters carefully. We would like to welcome you back for an improved visit in the future. Best regards, Elie El Hayek, General Manager

Customer review rating 4.5/5

Wan A. Families - Confirmed reviews ALL

Good location and clean rooms with adequate facilities. We had a good stay at Adagio Eiffel Tower.

Dear Wan, Thank you for choosing Aparthotel Adagio Paris Centre Tour Eiffel for your recent stay. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Aparthotel Adagio Paris Centre Tour Eiffel

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Other web-users rate our hotel

  • 1,640 reviews 9.3/10 Location
  • 2,757 reviews 6/10 Room
  • 1,591 reviews 5.7/10 Service
  • 103 reviews 4.8/10 WiFi
  • 1,450 reviews 4.3/10 Comfort
  • 807 reviews 5.1/10 Cleanliness
  • 765 reviews 3.4/10 Amenities
  • 369 reviews 5.7/10 Breakfast

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