Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,474 reviews

Novotel Basel City - Image 1
Novotel Basel City - Image 2
Novotel Basel City - Image 3
Novotel Basel City - Image 4

Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,474 reviews

TripAdvisor Rating  4.5/5  659 reviews

Certificate of excellence 2023

Great Novotel in Basel

TripAdvisor rating 5.0/5

FarAway59834511434 Business - TripAdvisor review

Excellent hotel in Basel with clean and comfortable room. Great shower. Food is good but Menu is a little limited. Breakfast however was outstanding with huge choice. Congratulations to the Front Desk staff (particularly Charline) who were kind and welcoming.

Standart

Customer review rating 4.0/5

Erkan Ş. Families - Confirmed reviews ALL

It was a standart staying at a Hotel Positive items: * Information persons are friendly and gentle * Room price * Other customer type * Car park * Wifi, room cleaning, furniture quality and city public transportation ticket Negative items: * Location of the hotel is not so close to the city center * Enterance of the car park from the main road (I found it difficulty, there may be a good idea to put a sign on the road) * Minibar (there was only two little bottle of water and crema for coffee)

Dear Erkan S., We appreciate you taking the time to share your feedback on your recent stay with us. We're pleased to hear that you found positive aspects during your stay, such as our friendly and helpful staff, competitive room prices, amenities like parking and Wi-Fi, as well as the convenience of the Basel Card for free use of the public transportation. Regarding your concerns, we understand that our location might not be as central as some guests prefer, but we strive to provide easy access to public transportation to compensate. We'll take note of your suggestion regarding signage for the car park entrance to improve guest experience. We would like to point out that water and coffee/tea are available in the room free of charge for our guests. For additional minibar items, there is a new food wall at the reception which offers snacks and various drinks for sale. Regarding your comment about power sockets, we understand your concerns and therefore have international adapters which you can borrow from reception during your stay. Thank you again for staying with us and we hope you will consider us again should you be in the area in the future. Best Regards Your Novotel Basel City Team

Great Hotel

Customer review rating 4.5/5

Mich Families - Confirmed reviews ALL

Very nice help desk

Dear Mich, Thank you for taking the time to share your feedback with us. We are very pleased to hear that your stay with us was pleasant and that you were satisfied with our service. Your satisfaction is our greatest reward. Also thank you for appreciating the new Key Cards in wood. Thank you again for staying with us and we hope you will consider us again should you be in the area in the future. Best Regards Novotel Basel City

Extremely good stay

Customer review rating 5.0/5

Richard L. Business - Confirmed reviews ALL

Extremely good stay Novotel Basel City hotel. From check-in to check-out, staff were very friendly and professional. Good options for breakfast, lunch and dinner. Only small complaint was that the heating was turned off at the hotel because we are in April and the nights were cold. When I checked this I was told that the hearing is turned off from April onwards - Yet night temperature was about 8 degrees … In spite of this, an excellent stay. Special mention must go to the Receptionist Charline who was lovely and very professional. We had a great chat and she should be highly commended. Great asset to Accor hotels.

Dear Mr. L., Thank you for choosing Novotel Basel City and for taking the time to share your experience with us. We're delighted to hear that you had an extremely good stay and that our staff, particularly Charline, made a positive impression on you. We're glad to know that from check-in to check-out, our team provided you with friendly and professional service. Your compliments on our breakfast, lunch, and dinner options are greatly appreciated, and we're thrilled that you enjoyed your dining experiences with us. We sincerely apologize for any inconvenience caused by the heating being turned off. Your feedback is valuable to us, and we will take your comments into consideration to ensure a comfortable stay for our guests, regardless of the season. Once again, thank you for your valuable feedback and we hope to have the pleasure of welcoming you back to Novotel Basel City in the future. Warm regards, Your Novotel Basel City Team

Warm welcome by staff

Customer review rating 5.0/5

René G. Business - Confirmed reviews ALL

Feeling at home with friendly and attentive staff. Well located and well equipped rooms.

Dear Mr G. It was a real pleasure for us to welcome you at the Novotel Basel City. We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Your Novotel Basel City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 607 reviews 8.6/10 Location
  • 869 reviews 7.9/10 Room
  • 841 reviews 9/10 Service
  • 17 reviews 7.6/10 WiFi
  • 506 reviews 8.8/10 Breakfast
  • 356 reviews 8.3/10 Cleanliness
  • 13 reviews 5/10 Wellness Area

Powered by Trustyou

Our other establishments nearby