Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 2,285 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Room descriptions and layouts

28 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,285 reviews

TripAdvisor Rating  3.5/5  909 reviews

Lack of Hospitality

Customer review rating 2.0/5

Damilola A. Solo - Confirmed reviews ALL

The hospitality from the room service was poor, I had already complained to the manager that at least a jar of water should be available for all guest no matter the type of room was paid for. No cleaning was done in my room for the 3 nights I stayed. I paid for four nights and I had to leave the third day. Likewise the food at the in-house restaurant was subpar for the price I was charged.

Ok stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The room was clean and tidy but they are quite dark rooms with limited to no natural light. Ordered room service which was quick to deliver but found the available choices limited.

terrible

Customer review rating 0.5/5

Brian T. Solo - Confirmed reviews ALL

tv was not working and it took way to long to fix, the next day! on checking in staff were unsure of checking in procedure and lack of training to do check in no where to get snacks as there are none in the room was very noisy

Good experience but could have been better.

Customer review rating 2.5/5

Manandias D. Families - Confirmed reviews ALL

We had a good stay but things could have been improved. First our language was delivered to a wrong room. We had to inquire what happened after it didn’t arrive for half an hour. The corridors were not vacuumed at all during our stay. There were cottonbuds, collection of dust balls, used chewing gum papers all along the corridor. Our room had a direct door to another room. The sounds were very transparent and the lights from that room were visible all night. We had a late check out at 4.00 pm but around 3.30 our door pass was not working anymore. We had to ask the housekeeping staff to open the door for us. Staff were not aware of what is happening around seems very junior or new staff to the place. The breakfast buffet was good. However, on the second day the choices of food was less. Loved the swimming pool and gym facilities. We found a bandaid on the swimming pool though. Location was very good. Closer to trams and city. Staff are friendly. The restaurant is good and food was excellent.

Always a great stay

Customer review rating 5.0/5

Jen T. Families - Confirmed reviews ALL

This is becoming our go to in Melbourne. The guy on check-in when we arrived was amazing so friendly and helpful. Kids love that the pool is open to 11pm. Win win for everyone.

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Other web-users rate our hotel

  • 730 reviews 8.1/10 Location
  • 1,729 reviews 5.1/10 Room
  • 1,307 reviews 7.2/10 Service
  • 50 reviews 3.3/10 WiFi
  • 785 reviews 5.1/10 Comfort
  • 706 reviews 4.1/10 Cleanliness
  • 396 reviews 7.6/10 Breakfast
  • 381 reviews 5.7/10 Value

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