Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,160 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,160 reviews

TripAdvisor Rating  4.0/5  1,329 reviews

Certificate of excellence 2024

Great location, good breakfast and outstanding service

TripAdvisor rating 5.0/5

HHV H TripAdvisor review

The overall experience was really good. I was welcomed by Fabio ( bellboy) and Caio ( reception). They both were kind, friendly and very professional, that was a great start. Breakfast at the Cipo restaurant is really good, plenty of options and great quality. The service at the restaurant is outstanding, to highlight Maiara, Elaine in the morning shift and Luiz and Davi in the evening, they all embody what customer service and hospitality is about: caring, professional, kind and efficient). The rooms are comfortable, although I was assigned a connected room and I could listen to my neighbor laughing and coughing. The blackout was great and the bathroom a bit small. Overall I think this is a great hotel, in a fantastic location ( 5 min walk from a nice shopping mall) and an outstanding service!

Hello HHVH451, What a joy to have a feedback like yours! I am so glad to read your words, here at the Grand Mercure we believe that customer service is the key element for a Hotel and I will transmit your message to all of the team especially for those who were in contact with you. About the connecting room, let us know when you come back in order to update your profile (unfortunately i cant find your data through the tripadvisor username) Hope to have you again with us and all of our team will be at your disposoal. Kind Regards, Erick Franco Gerente de Customer Experience

I love this!!

TripAdvisor rating 5.0/5

Griffin S TripAdvisor review

I just love this hotel and the people here! They are such an amazing team, everyone! Fernanda from front desk it’s a very sweet person and always lovely with us. The restaurant is also perfect, specially the drinks. Thank you very much for everything! #united

Hello 455griffins, It is a pleasure to hear that we are providing a good experience to our guests! All of our team will be so glad with your feedback specially Fernanda! We will always be here for you trying our best to be your Brazilian home in São Paulo! Kind regards, Erick Franco Customer Experience Manager

well located

Customer review rating 4.0/5

Rafa M. Business - Confirmed reviews ALL

nice, but please solve the cards configuration (specially for elevators)

Dear Rafael M., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the card keys and coffe/courtesey water. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, I have talked with my front office team in order to cancel the pre authorization as soon as possible Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 5.0/5

Carmen Business - Confirmed reviews ALL

Great hotel, fabulous shower with great water pressure and amenities.

Olá Carmen, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve. Marina Mello Gerente de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

great place to stay in SP

Customer review rating 5.0/5

Katherine B. Couples - Confirmed reviews ALL

excellente service ! location fantastic

Olá Katherine, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve. Erick Franco Gerente de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

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Other web-users rate our hotel

  • 336 reviews 9.8/10 Location
  • 745 reviews 7.2/10 Room
  • 882 reviews 8.6/10 Service
  • 22 reviews 7.1/10 WiFi
  • 401 reviews 9.2/10 Breakfast
  • 241 reviews 7.6/10 Cleanliness
  • 198 reviews 7.8/10 Food
  • 195 reviews 6.9/10 Vibe

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