Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 602 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  602 reviews

TripAdvisor Rating  4.5/5  629 reviews

Certificate of excellence 2023

Ideally located but a bit noisy

Customer review rating 4.0/5

Patrick Solo - Confirmed reviews ALL

Ideally located to visit the old city and the center in general. Rooms are very clean and the Sky7 top floor bar is very pleasant for a drink. The breakfast buffet offers a wide choice especially for salty food. That said, given the location of the hotel next to the road along the river, the rooms are a bit noisy despite double glazing windows.

Room for a lot of improvement

TripAdvisor rating 2.0/5

JamesPAB TripAdvisor review

I arrived on the early morning flight so paid for two nights so I could check in straight away. The reservation was /is covered by my credit card, however at breakfast there was an issue over the credit card not covering the charge to the room billing. Later I ordered room service midafternoon so I could sleep prior to my very early check out for a 05.00am flight. An hour after I ordered the food using the hotel's phone app, nothing arrived I called down to be told they don't usually use the app. It appears you read the menu on the app, then ignore on line ordering and phone the order in to the restaurant. When I phoned down to ask where my meal was they apologised and would process the order. In the special request tab on the app I asked for salt and pepper. The meal arrived an hour and thirty minutes after I placed the order, the main course plate was badly chipped and the service was without any salt and pepper. It took another ten minutes for the S&P to arrive. They weren't busy, it was mid to late afternoon and failed to deliver the service one has grown to expect as standard. This hotel has a lot to offer but is letting itself down badly by failing to manager the small stuff. The food would have tasted better if the S&P had arrived on the tray so the food could have been eaten hot.

Dear JamesPAB, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly Sincerely, Erdogan Sahin General Manager

Very pleasant short stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Fast and efficient check in and check out, arranged airport transportation which was punctual. The room was very comfortable and the bowl of fruit and sweets on arrival was very much appreciated.

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent in a nutshell

Customer review rating 4.5/5

Alex Families - Confirmed reviews ALL

After a change of the room we were able to enjoy the wonder of a nicely decorated room, soft mattress of the bed, top notch bathroom. But the real cherry on top is Breakfast – a special thank to the Breakfast team: nice service, always fresh and tasty food, excellent homelike quality. Thank you!

Dear Alexey , We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great hotel, supportive staff and extremely well located

Customer review rating 5.0/5

Anton B. Families - Confirmed reviews ALL

Enjoyed my stay in Mercury Old Town a few years ago and decided to gather family for important event in the same hotel again. We all have only positive emotions and for sure will consider Mercury Old Town for future stays. Special thanks to Gaga Sulaqvelidze who made it possible for us to attend performance in Rustaveli Theater

Dear Anton M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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Other web-users rate our hotel

  • 255 reviews 9.8/10 Location
  • 279 reviews 8.6/10 Room
  • 368 reviews 9.2/10 Service
  • 12 reviews 9.3/10 WiFi
  • 136 reviews 9.6/10 Cleanliness
  • 104 reviews 8.8/10 Breakfast
  • 100 reviews 9.1/10 Food
  • 66 reviews 9.5/10 Vibe

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